Omar A, September 2025
"Top service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I'm going back there next week to get a small issue looked at, but they have been great so far. Dylan I dealt with was really good - top service.
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Aftersales from Essex Prestige in response to Top service
Hi Omar, Thanks for the great review! We’re glad Dylan could provide top-notch service, and we’ll make sure your small issue is sorted out quickly when you come back next week. We really appreciate your support!
Hannah B, September 2025
"Citroen C4"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
My experience buying the car was pretty straight forward. I am experiencing some issues though - when I got home there was a crack that was getting worse and there has been a lot of back and forth trying to get it sorted out. The sales staff were nice, and they helped sort most of the issues there and then. I love the car and I think it's great, I'm just marking them down because of the issues I'm experiencing.
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Aftersales from Essex Prestige in response to Citroen C4
Thank you for your honest feedback Hannah. We’re glad you love your car and that our team could help resolve most of the issues on the spot. We’re sorry for the back-and-forth with the remaining problems and appreciate your patience as we work to get everything fully sorted for you
Daniel L, September 2025
"5 star review"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Everything was good. There was a small issue with the car but it hasn't been dealt with yet. I'll send them a text to remind them. The sales staff were perfectly fine. I'd give them 5 stars.
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Aftersales from Essex Prestige in response to 5 star review
Thank you for the 5-star review Daniel! We’re glad you had a good experience and that our team was helpful. We’ll make sure to follow up on the small issue as soon as possible. Thanks for giving us a nudge!
Rajiv N, September 2025
"A strong 4"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The purchase experience was brilliant. I dealt with Naz who was very professional and a great guy. The van has been absolutely great - there was a couple of issues at the beginning but they sorted themselves out. One slight improvement would be to offer more of a personal experience - I would have liked to ask my salesman more questions on the test drive etc, but they were very busy. I'd give them a strong 4.
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Aftersales from Essex Prestige in response to A strong 4
Hi Rajiv, Thank you for your thoughtful review! We’re glad Naz could make the purchase experience brilliant and that your van is going great. We appreciate your feedback about the test drive and will keep it in mind to make future experiences even more personal. Thanks again for the strong 4-star rating!
Lucian L, September 2025
"Mercedes V Class"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The sales staff were quite good, there was a 3 hour wait on the handover of the car though, but they were busy. The car has been great with no issues - so far so good. I'd definitely consider going back there in the future.
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Aftersales from Essex Prestige in response to Mercedes V Class
Hello Lucian, Thanks for your review! We’re glad to hear you’re enjoying the car and that everything’s been running smoothly. Sorry again for the wait on handover – we really appreciate your patience on a busy day. Great to know you’d consider coming back, and we’ll look forward to seeing you in the future!
Shabana S, September 2025
"A lovely car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Amazing experience. I cannot fault the guys at all. We dealt with Naz and Sam who really looked after us. I took the car back after purchase because I noticed a few issues, and they sorted everything out no questions asked. It's a lovely car and everyone has complimented it. I've recommended them to everyone I can!
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Aftersales from Essex Prestige in response to A lovely car
Hi Shabana, Thank you so much for the amazing review! We’re delighted to hear Naz and Sam looked after you and that everything was sorted quickly. It’s great that you’re loving the car (and getting lots of compliments on it too!). We really appreciate the recommendations. It means the world to us!
Keith R, September 2025
"Very professional and thorough"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I had one little issue with the car, I rang them up and they sorted it out straight away - they were very professional and thorough in their dealings with me. Easy 4.5 stars.
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Aftersales from Essex Prestige in response to Very professional and thorough
Hi Keith, Thanks for the great review! We’re glad we could get the issue sorted straight away and that you found the team professional and thorough. We really appreciate the 4.5 stars and hope you continue enjoying your car!
William W, September 2025
"Really helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The sales guys were really helpful, no issues whatsoever it's all good. I just turned up, they gave me the keys and said go for a test drive with no pressure to buy at all which was appreciated.
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Aftersales from Essex Prestige in response to Really helpful
Thank you for the great review William! We’re glad the team could make things easy and pressure-free for you, and that you had a positive experience. Enjoy the car and we hope to see you again in the future!
Anya L, September 2025
"Friendly and accomodating"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I've done quite a few miles so far, the car is really nice to drive. I can't remember who I dealt with but they were friendly and accommodating and especially patient - I had to go there with my two children! It was a good experience and the cars great.
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Aftersales from Essex Prestige in response to Friendly and accomodating
Hi Anya, Thanks for the lovely review! We’re really pleased to hear you’re enjoying the car and that the team made the experience friendly and accommodating (even with the little ones in tow!). Great to know it’s been a good experience all round. Enjoy the miles ahead!
Lowri T, September 2025
"Dylan is a credit to the company"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The car has been fine so far. Dylan who we dealt with was a lovely guy, great salesman. Credit to the company. I'd give them 5 stars.
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Aftersales from Essex Prestige in response to Dylan is a credit to the company
Hi Lowri, Thank you so much for the 5-star review! We’re thrilled to hear Dylan looked after you so well and that the car’s been running smoothly. We really appreciate your kind words and support
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