Jack C, November 2023
"All good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Everything is all good with the new Audi A5, the team here are incredible! The process was super smooth, easy and just overall pleasant. All good all good!
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Aftersales from Essex Prestige in response to All good
Thank you for your awesome review! We are very happy to hear that everything is all good with your new Audi A5 and that you had a super smooth, easy and pleasant process with us. The team here at Essex Prestige is incredible indeed and they always work hard to make our customers happy and satisfied. We are glad that you are one of them. Your Audi A5 is a beautiful and powerful car and we hope you enjoy driving it for many years to come. We appreciate your feedback and your trust in Essex Prestige. We look forward to seeing you again soon. Thank you for choosing Essex Prestige! 😊
Joseph M, November 2023
"Great service, tip top all round. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Essex Prestige have been excellent, I was in need of a ULEZ complaint vehicle and really like the Ford Ranger I had before.
Essex Prestige had exactly what I was looking for and Dylan took great care of me throughout the purchase.
A great dealership to deal with, staff are friendly and accommodating, well worth the trip down if your in the market for a used motor.
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Aftersales from Essex Prestige in response to Great service, tip top all round.
Hi Joseph, Thank you for your excellent review! We are very happy to hear that you were in need of a ULEZ compliant vehicle and that you found exactly what you were looking for at Essex Prestige. Dylan is a great salesman and he always takes great care of our customers throughout the purchase. He will be delighted to know that you appreciated his service and that you had a great dealership experience with us. We are proud to offer our customers a friendly and accommodating staff, as well as a wide range of quality used motors. We are glad that you found our dealership well worth the trip and that you are satisfied with your Ford Ranger. It is a fantastic and versatile vehicle and we hope you enjoy driving it for many years to come. We value your feedback and your trust in Essex Prestige. We look forward to seeing you again soon. Thank you for choosing Essex Prestige! 😊
Adam M, November 2023
"Dylan, the man, myth, legend! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Great experience, every1 was very helpful, Dylan is the man you can count on. Thanks guys!
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Aftersales from Essex Prestige in response to Dylan, the man, myth, legend!
Thank you for your great review! We are very happy to hear that you had a great experience with us and that everyone was very helpful. Dylan is indeed the man you can count on and he always delivers excellent service to our customers. He will be very pleased to know that you appreciated his service and that you thanked him. We are glad that you chose Essex Prestige and that you are satisfied with your purchase. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Essex Prestige! 😊
Mr E, November 2023
"Straight forward, easy purchase. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Got myself a little van from Essex Prestige, I've always driven hatchbacks but fancied something a little bigger for to and from work.
It's been great so far, no issues, no sign of any either, no complaints from me.
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Aftersales from Essex Prestige in response to Straight forward, easy purchase.
Thank you for your review. We are glad to hear that you are happy with your new van from Essex Prestige and that you find it spacious and reliable. We appreciate your feedback and your loyalty to our company. We hope you enjoy driving your van for many years to come. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help. Thank you for choosing Essex Prestige.
Luke A, November 2023
"Class car, service and experience. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
My new BMW M135i has been a massive jump up in terms of performance, luxury, comfort and everything in between, I am absolutely ecstatic with my new car and love the way it drives, feels and looks.
There is a noise coming from the brakes which gives me a slight concern however, I am confident the team are going to help me get this rectified.
The service was class, car is a dream and so far, Essex Prestige are a company I have confidence in.
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Aftersales from Essex Prestige in response to Class car, service and experience.
Hello Luke, Thank you for your review. We are delighted to hear that you are enjoying your new BMW M135i and that you appreciate its performance, luxury, comfort and appearance. We are sorry to hear that you have experienced a noise coming from the brakes. This could be due to a number of reasons, such as dust, rust, wear or moisture. We advise you to contact us as soon as possible so that we can inspect the issue issue. We value your safety and satisfaction and we will do our best to resolve the problem. Thank you for choosing Essex Prestige and for your confidence in our company. We hope to see you again soon.
Joby H, November 2023
"Brilliant, really on the ball. "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
I bought a Audi A5 for my wife, she fell in love with Audi as a manufacture with her old A1 and we are in a position to afford a nice upgrade for her. She has been made up with it, drives it daily.. defiantly earned myself some brownie points there.
Dylan was brilliant, really nice to deal with and all the staff seem really on the ball over at Essex Prestige,
There was a simple mistake which has lost a mark and is clearly just oversight from a very busy dealership, we had a parking ticket come through a couple weeks after trading in our old car, my wife has been into Essex Prestige and they have it in hand, they were very apologetic and happy to resolve this so it wouldn't stop me from buying from them again.
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Aftersales from Essex Prestige in response to Brilliant, really on the ball.
Hello Joby, Thank you for your review. We are glad to hear that you bought an Audi A5 for your wife and that she loves it. We are happy that you chose Essex Prestige and that Dylan was brilliant. We are sorry for the parking ticket issue, but we are happy that we have it in hand and that we were very apologetic and happy to resolve it. We appreciate your understanding and your business. Thank you for choosing Essex Prestige and for your kind words. 😊
James U, November 2023
"My first EV. "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
I have been wanting to make the leap to EV for the while but the only thing stopping me until now has been the infrastructure on EV chargers, long journeys can still be difficult and require a lot of planning however, things are slowly improving.
I love my new Tesla, it's a nice size, sporty EV with good range capabilities.
There was a small issue in the early stages and I was incredibly happy with how it was resolved by Essex Prestige however, it was quite an inconvenience for me getting this sorted.
Nile was great, kept in contact and updated me throughout.
I would defiantly buy from Essex Prestige again.
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Aftersales from Essex Prestige in response to My first EV.
Thank you for your review. We are happy to hear that you love your car and that you have made the leap to EV. We are sorry to hear that you had a small issue in the early stages, but we are glad that it was resolved by Essex Prestige. We appreciate your patience and understanding. Nile was great, he kept in contact and updated you throughout. We are delighted that you would definitely buy from Essex Prestige again. Thank you for choosing Essex Prestige! 😊
Carl B, November 2023
"High recommendations for Essex Prestige."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
I have been on company cars for the last 10 years and have been spoiled rotten, this impacted my choice quite significantly, I went with a Land Rover Sport as I wanted something premium, I have had these in the past and understand the nature of the beast in terms of there reputation on reliability.
I have been pleasantly surprised at how minimal the issues have been and the issues I have had have been dealt with very, very well.
The warranty is comprehensive and easy to follow.
High recommendations for Essex Prestige.
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Aftersales from Essex Prestige in response to High recommendations for Essex Prestige.
Thank you for your review Carl. We are pleased to hear that you are satisfied with your Land Rover Sport and that you have had minimal issues with it. We are happy that you found our warranty to be comprehensive and easy to follow. We are proud to offer you a premium service and a reliable car. Thank you for your high recommendations for Essex Prestige! 😊
Richard H, November 2023
"Start to finish it's been bran new."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Essex Prestige have been really nice to deal with start to finish, the service is unmatched and the car is faultless.
I have always had big 7 seater cars but the X7 is the first BMW I have had, they are all very same same to be honest but I have noticed the Mercedes was a lot better o fuel and the BMW is a lot better to drive, comfort is the main thing for me because I do a lot of miles for work so I am very happy with the X7 so far.
Nick is very competent in what he does and made the whole experience 10/10.
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Aftersales from Essex Prestige in response to Start to finish it's been bran new.
Thank you for your review. We are delighted to hear that you are very happy with the X7 and that you had a great experience with Nick. We are glad that you found the X7 to be comfortable and enjoyable to drive. We are proud to offer you a high-quality service and a faultless car. We appreciate your feedback and your business. Thank you for choosing Essex Prestige! 😊
Roger W, November 2023
"My first Grand Tourer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
For the last 30 years I have had race and sports cars, this is the first I have owned which I would class as a Grand Tourer. The Mercedes SLK is a beautiful car, is performing really well and feels like a big step up from anything I have ever owned before. There has been a slight issue with one of the control boards that controls the interior lighting, from what I can tell it seems like quite a minor issues and I am in the process of getting this sorted through the warranty process.
I am made up with my car and am in the process of planning a Europe tour next year.. I cant wait!!
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Aftersales from Essex Prestige in response to My first Grand Tourer
Hello Roger, Thank you for your review. We are happy to hear that you are enjoying your Mercedes SLK and that you are impressed by its performance and design. We are sorry to hear that you had a slight issue with the interior lighting, but we hope that it will be resolved soon through the warranty process. We are excited for your Europe tour next year and we hope that you will have a wonderful time with your Mercedes SLK. Thank you for choosing Essex Prestige! 😊
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