1,773 reviews from our car dealer reviews community
Leave a review for Essex Prestige
Leave a review

1,773 reviews from our car dealer reviews community

Leave a review for Essex Prestige
Leave a review
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"Phenomenal customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Never mind 5/5... I would give Essex Prestige 6/5!! ⭐⭐⭐⭐⭐⭐ Phenomenal customer service and Dawn was an absolute gem. The C Class they sold to me is bang on the mark and I have really been enjoying it. That being said I haven't been able to resist looking at what else they have in stock at the moment and I have got my eye on a coupe... so I might be back sooner than I planned to be.

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Aftersales from Essex Prestige in response to Phenomenal customer service

Thank you for your review. We are overjoyed to hear that you would give Essex Prestige 6/5 stars and that you had a phenomenal customer service experience with Dawn, who is an absolute gem indeed. We are also happy that you are enjoying your C Class and that it meets your expectations. We are flattered that you have been browsing our stock and that you have your eye on a coupe. We would love to see you again and help you find your next dream car. 😊

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"Nothing wrong "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

I cannot find anything wrong with the experience I had when buying my Merc from Essex Prestige. What most struck me was how quick the transaction was, the Merc was ready to be taken away and in pristine condition! The customer service was quite literally perfect and the car hasn't given me any bother. I would rate 5/5.

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Aftersales from Essex Prestige in response to Nothing wrong

Thank you for your review. We are very happy to hear that you had a flawless experience with Essex Prestige and that you were impressed by the quick transaction and the pristine condition of your Merc. We are also pleased that you received perfect customer service and that your car hasn’t given you any trouble. We appreciate your 5/5 rating and we hope you will come back to us for your next car. 😊

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"Impressed "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

My Discovery is a great car, initially there were a few things that needed fixing but the warranty took care of it without any hassle. Haven't has any previous experiences with Essex prestige so I was very impressed with the customer service, I mainly dealt with a chap called Dylan and he was particularly good! I would definately buy from here again.

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Aftersales from Essex Prestige in response to Impressed

Thank you for your review. We are very happy to hear that you love your Discovery and that the warranty took care of the few things that needed fixing. We are also glad that you were impressed by our customer service and that you had a great experience with Dylan, who is one of our most helpful and friendly salespeople. We appreciate your loyalty and we hope you will buy from us again. 😊

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"Thanks Dawn"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Five stars for Dawn! She was a fantastic sales rep and looked after me very well. My Tesla is a very nice car to drive and I am enjoying all the tech on it!

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Aftersales from Essex Prestige in response to Thanks Dawn

Thank you for your review. We are very happy to hear that you had a fantastic experience with Dawn, who is one of our best sales reps and always looks after our customers very well. We are also glad that you are enjoying your Tesla and all the tech on it. Tesla is a leader in electric and autonomous vehicles and has many innovative features that make driving more fun and convenient. We hope you have a great time with your Tesla and we look forward to seeing you again. 😊

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"Mercedes "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

I think if anything my experience could have been slightly improved on the timing side of things as the car wasn't quite ready for me at the agreed time. That being said the team were all incredibly nice to deal with and I had no issues on the service side of things. There has been nothing wrong with the Mercedes I bought, its everything I was hoping for.

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Aftersales from Essex Prestige in response to Mercedes

Thank you for your review. We are sorry to hear that the car wasn’t quite ready for you at the agreed time. We apologize for any inconvenience this may have caused you and we appreciate your patience and understanding. We are glad to hear that the team were all incredibly nice to deal with and that you had no issues on the service side of things. We are also happy to hear that there has been nothing wrong with the Mercedes you bought and that it is everything you were hoping for. Mercedes is a brand that stands for quality, performance and luxury and we are sure you will enjoy driving it for many years to come. We hope you will come back to us for your next car and we thank you for choosing Essex Prestige. 😊

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"Perfectly cleaned "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

I had a Porsche from EP. The car was perfectly cleaned and ready for me to view. I was able to take it out on a test drive. The sales person was very pleasant! Paper work was easy and done in no time at all. Overall a very smooth experience and delighted with the purchase!

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Aftersales from Essex Prestige in response to Perfectly cleaned

Thank you for your review. We are very happy to hear that you had a smooth experience with EP and that you are delighted with your purchase. We are glad that the car was perfectly cleaned and ready for you to view and that you were able to take it out on a test drive. We are also pleased that the sales person was very pleasant and that the paper work was easy and done in no time at all. We appreciate your feedback and we hope you enjoy your Porsche. Porsche is a brand that combines sportiness, design and functionality and has a long history of excellence and innovation. We are sure you will love driving your Porsche and we look forward to seeing you again. 😊

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"Nice people to be dealing with "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

I tell you what they are nice people to be dealing with at Essex Prestige! When I did notice a bit of an issue with the car they got it sorted for me, no questions asked! I couldn't have been more impressed with the service they provided and I am over the moon with the car!

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Aftersales from Essex Prestige in response to Nice people to be dealing with

Thank you for your review. We are very happy to hear that you are nice people to be dealing with at Essex Prestige and that you are over the moon with the car. We are also glad that we could sort out the issue with the car for you, no questions asked. We always strive to provide the best service to our customers and to make sure they are satisfied with their purchase. We appreciate your feedback and we hope you enjoy driving your car. 😊

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"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Nick at Essex Prestige was so friendly and helpful. He even went the extra mile for me on the day of collection and replaced the tyres! I can't know his amazing service. I am made up with the car, its perfect!

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Aftersales from Essex Prestige in response to Amazing service

Thank you for your review. We are very happy to hear that you had a friendly and helpful experience with Nick at Essex Prestige and that he even went the extra mile for you on the day of collection and replaced the tyres. That is very generous and thoughtful of him. We are also glad that you are made up with the car and that it is perfect for you. We hope you enjoy driving it and we thank you for choosing Essex Prestige. 😊

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"Over the moon "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

To say I am over the moon with my Mercedes would be an understatement, the car is perfect and I have had no need to get in contact with Essex Prestige since the purchase. During the purchase the team were very good to me, when I first came to look at the car I notice stone chips on it and when I came to collect it they had touched these up for me!

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Aftersales from Essex Prestige in response to Over the moon

Thank you for your review. We are overjoyed to hear that you are over the moon with your Mercedes and that the car is perfect for you. We are also pleased that you had no need to get in contact with us since the purchase, which means that everything is working well with your car. We are glad that the team were very good to you and that they touched up the stone chips for you when you came to collect the car. That is a nice gesture and shows our attention to detail and quality. We appreciate your feedback and we hope you enjoy driving your Mercedes. Mercedes is a brand that represents excellence, elegance and innovation and we are sure you will love your car for many years to come. We hope to see you again soon and we thank you for choosing Essex Prestige. 😊

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"Fantastic car "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

My Mercedes is absolutely fantastic, thank you so much, I've had no issues what so ever. It is such a relief having a reliable car! I dealt with a lovely lady named Dawn and she was a pleasure to deal with - no pressure, fuss or issues. I would definately recommend Essex Prestige as a company.

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Aftersales from Essex Prestige in response to Fantastic car

Thank you for your review. We are very happy to hear that your Mercedes is absolutely fantastic and that you have had no issues whatsoever. We are also glad that you are relieved to have a reliable car. We are pleased that you had a pleasant experience with Dawn, who is a lovely lady and a great salesperson. She always treats our customers with respect and professionalism. We appreciate your recommendation of Essex Prestige as a company and we hope you will come back to us for your next car. 😊

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Dealership Information

WELCOME TO ESSEX PRESTIGE AUTOS

PRESTIGE CAR DEALER BASED IN ESSEX

If you are looking for quality used cars in the Essex, Herfordshire and London area then you have reached the right place. Essex Prestige Autos are a specialist used car dealer based in Essex. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Essex Prestige Autos we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

If you are looking for a second hand car, then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Harlow area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

At Essex Prestige Autos we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Harlow? We look forward to meeting you!

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1773 reviews4.6 out of 5 stars — Rated Excellent
Excellent
1527
Very Good
227
Average
10
Poor
2
Terrible
7

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    Contact Information

    Address

    Essex Prestige
    Unit 13 West Point Business Park
    West Road
    Harlow
    CM20 2BU

    Get in touch

    01279 432592
    http://www.essexprestigeautos.co.uk/

    Opening times

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    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    95%
    Percent of reviews responded to by this dealer

    Additional Information About Essex Prestige

    Company Formed: XXXXXXXXXX
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