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We purchased an ex-Motability Vauxhall Mokka 2016 with 30000 miles on the clock purchased from here in January 2020 along with the useless 3 month warranty. Within weeks it was back for a glow plug replacement. After less than 3000 miles and after only 7 months of ownership the vehicle had a major mechanical fault which involved the entire EGR unit being replaced at a cost of £1500. (Vauxhall confirm that these units should be good for 80000 miles) The garage needless to say didn't want to know. After weeks of arguing they finally offered £500 towards the cost of repair. The car is today back in the garage needing replacement of a wheel bearing costing £245.47 and has failed it's first MOT. The vehicle cost over £8000 and in less than 10 months has cost nearly £2000 in repairs. The garage have sold a vehicle which is unfit for purpose and we are now pursuing them through the small claims court and Trading Standards. My advice would be to go to any garage apart from this one. Alternatively, if you have money to burn and don't mind paying out endlessly for major faults on your recently purchased vehicle this is the place to go. Incidentally, even if we had purchased the useless one year warranty the fault would not have been covered as it was over the warranty limit!!
This is our 3rd car from a1 carriages and again great service no pushy sales talk just a honest approach, needed car a little sooner than arranged quick phone call all sorted thanks again would recommend a1 to anyone thanks again
Bought a car 3 months ago from A1 Carriages. Was going for a Ford Focus and came away with a Vauxhall Mocha. Thanks to the great salesmanship corny as it sounds I bought the car of my dreams.
I bought a Ford Focus in view of it being a more safe and reliable vehicle for my newborn baby. Bought from A1 Carriages Ltd in feb 2018, by March I had been to a tyre garage 4 times to get the TPMS looked at. All valves leaking and 2 tyres required, £200. I’ve just had a service and it turns out the air con compressor is broken and has been like that for a long time, which is why I haven’t had the use of air con through this weather. £800 to fix. Stayed on the website and advert for the car was that air con was in use and everything was perfect, smarmy sales dealer just wanted to get a sale. Do not use, if you do make sure you check every little detail.
First class service. Made buying a car much less stressful. Approachable sales staff, test drive organised on the spot. No sales pressure. Needless to say, bought the car, Delighted, highly recommended.
Emailed dealer in first instance on a Wednesday & received auto reply. Waited two days for follow up and then phoned dealer to arrange a test drive on Saturday am. Have bought from A1 before & know their stock is difficult to get at without prior notice. Arrived at appointed time to find car I wanted fairly well blocked in. Asked the salesman about my booking, he knew nothing about it, but said he could get the car out if I was willing to pay a deposit "as it was a Saturday & it was a lot of effort to access the car if I didn't want to buy it". How am I supposed to know if I want to buy it without a test drive??? Catch 22! i found the salesman to be rude & dismissive, probably due to their inability to communicate internally. A simple "Sorry, there's been a mix up & I don't have your booking" would have bought this to a much better conclusion than actually happened. With an attitude like that, I am surprised they sell any cars!
Top dealer no pressure to buy would highly recommend A1 Carriages.
My second ex Motability car, the first from A1 Carriages. Has large stock of Motability vehicles often with very low mileage. Persuaded to take 4 year warranty which helped to increase part exchange offer. Excellent helpful service from sales director Neil.
Bought a MK III ford focus last year. Was given to me without boot lid which i only noticed after I drove it home. They did provide boot lid later. I had taken the warranty cover which requires you to have the car serviced at A1 annual. Front passenger foot well was wet after 1 year but A1 said this was not covered by warranty and would take at least 5 hours work at £65 per hr just to investigate. Thus not pleased.
Bought a car for £4000 and picked it up from A1 Carriages Friday afternoon supposedly with a full service and a years mot. On Sunday morning an engine warning light came on so I rung them on Monday, and to be fair they told me to bring it in on the Wednesday but on the way there the light went out and they couldn't find anything. On the Saturday car broke down and I called the rac who found the egr valve to be knackered. Phoned A1 and once again they didn't argue, arranged to have it in and replaced valve, so far 10/10. Have had car back for 2 weeks now and it coughs, stalls and bunny hops when I first start it. A1 now want to charge me hundreds of pounds to find out what's wrong with a car they sold me less than a month ago! I paid an extra £500 for a warranty but apparently it does not cover this. Empty bank account and broken car, cheers guys.
At A1 Carriages Ltd in Crayford the customer is always the focus. They have been in business for over 50 years and over this time have become specialist stockists of low mileage vehicles in a wide variety of used Fords and other big name manufacturers across the Kent, London and Essex areas. They also offer extended warranties for all car sales and are open 7 days a week.
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A1 Carriages Ltd
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