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39 reviews from our car dealer reviews community
Leave a review for A1 Carriages Ltd

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39 reviews from our car dealer reviews community

Leave a review for A1 Carriages Ltd
Click on the stars to start your review
"Rude & inept"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Emailed dealer in first instance on a Wednesday & received auto reply. Waited two days for follow up and then phoned dealer to arrange a test drive on Saturday am. Have bought from A1 before & know their stock is difficult to get at without prior notice. Arrived at appointed time to find car I wanted fairly well blocked in. Asked the salesman about my booking, he knew nothing about it, but said he could get the car out if I was willing to pay a deposit "as it was a Saturday & it was a lot of effort to access the car if I didn't want to buy it". How am I supposed to know if I want to buy it without a test drive??? Catch 22! i found the salesman to be rude & dismissive, probably due to their inability to communicate internally. A simple "Sorry, there's been a mix up & I don't have your booking" would have bought this to a much better conclusion than actually happened. With an attitude like that, I am surprised they sell any cars!

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"Exllcent service"
5 out of 5 stars See
Dealer's knowledgeable
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Top dealer no pressure to buy would highly recommend A1 Carriages.

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"Low mileage ex Motability vehicle"
4.8 out of 5 stars See
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My second ex Motability car, the first from A1 Carriages. Has large stock of Motability vehicles often with very low mileage. Persuaded to take 4 year warranty which helped to increase part exchange offer. Excellent helpful service from sales director Neil.

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"Ford Focus-beware of purchasing warranty"
2.4 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

Bought a MK III ford focus last year. Was given to me without boot lid which i only noticed after I drove it home. They did provide boot lid later. I had taken the warranty cover which requires you to have the car serviced at A1 annual. Front passenger foot well was wet after 1 year but A1 said this was not covered by warranty and would take at least 5 hours work at £65 per hr just to investigate. Thus not pleased.

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"No money broken car"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car for £4000 and picked it up from A1 Carriages Friday afternoon supposedly with a full service and a years mot. On Sunday morning an engine warning light came on so I rung them on Monday, and to be fair they told me to bring it in on the Wednesday but on the way there the light went out and they couldn't find anything. On the Saturday car broke down and I called the rac who found the egr valve to be knackered. Phoned A1 and once again they didn't argue, arranged to have it in and replaced valve, so far 10/10. Have had car back for 2 weeks now and it coughs, stalls and bunny hops when I first start it. A1 now want to charge me hundreds of pounds to find out what's wrong with a car they sold me less than a month ago! I paid an extra £500 for a warranty but apparently it does not cover this. Empty bank account and broken car, cheers guys.

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"Avoid!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When we brought the car from A1 Carriages and we were not told is was a cat D. Also, after a month an amber engine warning light came on. We took it to them and were told we needed a new cylinder and engine. We were without a car for 2 weeks. Luckily it was covered by warrenty but we still had to pay maintenance fees. When we picked up the car we were told we still had a cracked cylinder but a 'new' engine with the exact same miles the car had already done. A year later the engine nearly blew up and would badly missfire and shake when in first and second gear. Took it to a different garage and turns out they never replaced the engine only turned the engine light off... worst company ever would never go back to them.

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"Attitude was disgraceful."
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I definitely would NOT recommend A1 Carriages LTD. At the start things weren't to bad obviously because they wanted to sell it me and get it of their hands. Once I bought it and took it home I then found out many issues it had, the dealership were then blaming me for causing the issues even though it wasn't. Their after care was terrible and attitude was disgraceful.

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"RUDE STAFF BAD EXPERIENCE- AVOID"
1 out of 5 stars See
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MARK at A1 Carriages was extremely rude and unhelpful, did not come out to welcome and help with wanting to know about the car, we was just handed keys. Car made funny noise when started and had very worn seats and wasn't even washed from the outside and when asked for a discount because of this was bluntly told all prices are fixed, which I have never heard of with a garage, considering work needed to be done on the car. After this he did not even bother to get back to us to let us know if the finance had been accepted- please avoid.

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"Absolutely Perfect!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Over the moon with my new car! I purchased a Vauxhall Zafira from here in January and it's been wonderful! Absolutely no issues with it at all and it was a great price and looked like a new car when I collected it. The dealers were able to answer all of my questions and they were really nice people. I would very highly recommend A1 Carriages to anyone.

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"Brilliant service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really happy with my Ford Fiesta from A1 Carrages. I have had it for about 9 weeks now and it's been brilliant. The dealers were helpful and made the sale smooth and straight forward and the car was a very good price. The car runs perfectly. I would certainly recommend this dealership, I found the service to be of a very high standard.

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Dealership Information

At A1 Carriages Ltd in Crayford the customer is always the focus. They have been in business for over 50 years and over this time have become specialist stockists of low mileage vehicles in a wide variety of used Fords and other big name manufacturers across the Kent, London and Essex areas. They also offer extended warranties for all car sales and are open 7 days a week.

Deals in: Cars
Manufacturers: Ford
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
39 reviews3.6 out of 5 stars — Rated Very Good
Excellent
19
Very Good
5
Average
7
Poor
3
Terrible
5

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Contact Information

Address

A1 Carriages Ltd
Crayford Road
Crayford
Dartford
Kent
DA1 4AW

Get in touch

01332 308460
http://www.a1carriages.co.uk

Opening times

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Dealership Statistics

64%
Would recommend this dealer to family and friends
74%
Thought the dealer was knowledgeable and helpful
61%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About A1 Carriages Ltd

Company Formed: XXXXXXXXXX
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Directors: XXXXXXXXXX
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