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48 reviews from our car dealer reviews community
Leave a review for A1 Carriages Ltd
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48 reviews from our car dealer reviews community

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"Worst car dealership "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the worst car garage I have ever known I got a car in December and it was problems from day one the starter motor went 8 weeks after I got the in July the red oil light come on and EML had a warranty but they refused to fix under the warranty so what ever you do don’t trust these ppl and don’t pay for there warranty because they make an excuse not to fix and when someone looked at my car he has been in an accident because it had been rebuilt and some of the panels was not even metal.

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"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a white vauxhall mokka x from a1. The agent made sure the whole process was smooth and covid safe. The car was in excellent condition as promised. We are very grateful for the excellent service

"Couldn't ask for better service."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff and sales team were very courteous, patient with questions, answered everything in detail. Polite and pleasant to deal with. The car was delivered as promised without having seen it prior to the purchase. The car was spotlessly clean and for a car of its 2009 registration, in very good condition. The new owner is delighted with it.

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"absolutely terrible"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Class A bullshitters

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"AVOID THIS GARAGE!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased an ex-Motability Vauxhall Mokka 2016 with 30000 miles on the clock purchased from here in January 2020 along with the useless 3 month warranty. Within weeks it was back for a glow plug replacement. After less than 3000 miles and after only 7 months of ownership the vehicle had a major mechanical fault which involved the entire EGR unit being replaced at a cost of £1500. (Vauxhall confirm that these units should be good for 80000 miles) The garage needless to say didn't want to know. After weeks of arguing they finally offered £500 towards the cost of repair. The car is today back in the garage needing replacement of a wheel bearing costing £245.47 and has failed it's first MOT. The vehicle cost over £8000 and in less than 10 months has cost nearly £2000 in repairs. The garage have sold a vehicle which is unfit for purpose and we are now pursuing them through the small claims court and Trading Standards. My advice would be to go to any garage apart from this one. Alternatively, if you have money to burn and don't mind paying out endlessly for major faults on your recently purchased vehicle this is the place to go. Incidentally, even if we had purchased the useless one year warranty the fault would not have been covered as it was over the warranty limit!!

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+3 Found this review helpful
"Great service great car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is our 3rd car from a1 carriages and again great service no pushy sales talk just a honest approach, needed car a little sooner than arranged quick phone call all sorted thanks again would recommend a1 to anyone thanks again

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"Great car site great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car 3 months ago from A1 Carriages. Was going for a Ford Focus and came away with a Vauxhall Mocha. Thanks to the great salesmanship corny as it sounds I bought the car of my dreams.

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"Check everything before buying! "
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Focus in view of it being a more safe and reliable vehicle for my newborn baby. Bought from A1 Carriages Ltd in feb 2018, by March I had been to a tyre garage 4 times to get the TPMS looked at. All valves leaking and 2 tyres required, £200. I’ve just had a service and it turns out the air con compressor is broken and has been like that for a long time, which is why I haven’t had the use of air con through this weather. £800 to fix. Stayed on the website and advert for the car was that air con was in use and everything was perfect, smarmy sales dealer just wanted to get a sale. Do not use, if you do make sure you check every little detail.

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+1 Found this review helpful
"Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class service. Made buying a car much less stressful. Approachable sales staff, test drive organised on the spot. No sales pressure. Needless to say, bought the car, Delighted, highly recommended.

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"Rude & inept"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Emailed dealer in first instance on a Wednesday & received auto reply. Waited two days for follow up and then phoned dealer to arrange a test drive on Saturday am. Have bought from A1 before & know their stock is difficult to get at without prior notice. Arrived at appointed time to find car I wanted fairly well blocked in. Asked the salesman about my booking, he knew nothing about it, but said he could get the car out if I was willing to pay a deposit "as it was a Saturday & it was a lot of effort to access the car if I didn't want to buy it". How am I supposed to know if I want to buy it without a test drive??? Catch 22! i found the salesman to be rude & dismissive, probably due to their inability to communicate internally. A simple "Sorry, there's been a mix up & I don't have your booking" would have bought this to a much better conclusion than actually happened. With an attitude like that, I am surprised they sell any cars!

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Dealership Information

At A1 Carriages Ltd in Crayford the customer is always the focus. They have been in business for over 50 years and over this time have become specialist stockists of low mileage vehicles in a wide variety of used Fords and other big name manufacturers across the Kent, London and Essex areas. They also offer extended warranties for all car sales and are open 7 days a week.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
48 reviews3.5 out of 5 stars — Rated Very Good
Excellent
24
Very Good
5
Average
7
Poor
5
Terrible
7

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Contact Information

Address

A1 Carriages Ltd
Crayford Road
Dartford
Greater London
DA1 4AW

Get in touch

01332 308460
http://www.a1carriages.co.uk

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Dealership Statistics

62%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About A1 Carriages Ltd

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