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52 reviews from our car dealer reviews community
Leave a review for A1 Carriages Ltd
Leave a review

52 reviews from our car dealer reviews community

Leave a review for A1 Carriages Ltd
Leave a review
"Great car site great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car 3 months ago from A1 Carriages. Was going for a Ford Focus and came away with a Vauxhall Mocha. Thanks to the great salesmanship corny as it sounds I bought the car of my dreams.

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+0 Found this review helpful
"Check everything before buying! "
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Focus in view of it being a more safe and reliable vehicle for my newborn baby. Bought from A1 Carriages Ltd in feb 2018, by March I had been to a tyre garage 4 times to get the TPMS looked at. All valves leaking and 2 tyres required, £200. I’ve just had a service and it turns out the air con compressor is broken and has been like that for a long time, which is why I haven’t had the use of air con through this weather. £800 to fix. Stayed on the website and advert for the car was that air con was in use and everything was perfect, smarmy sales dealer just wanted to get a sale. Do not use, if you do make sure you check every little detail.

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+1 Found this review helpful
"Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class service. Made buying a car much less stressful. Approachable sales staff, test drive organised on the spot. No sales pressure. Needless to say, bought the car, Delighted, highly recommended.

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"Rude & inept"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Emailed dealer in first instance on a Wednesday & received auto reply. Waited two days for follow up and then phoned dealer to arrange a test drive on Saturday am. Have bought from A1 before & know their stock is difficult to get at without prior notice. Arrived at appointed time to find car I wanted fairly well blocked in. Asked the salesman about my booking, he knew nothing about it, but said he could get the car out if I was willing to pay a deposit "as it was a Saturday & it was a lot of effort to access the car if I didn't want to buy it". How am I supposed to know if I want to buy it without a test drive??? Catch 22! i found the salesman to be rude & dismissive, probably due to their inability to communicate internally. A simple "Sorry, there's been a mix up & I don't have your booking" would have bought this to a much better conclusion than actually happened. With an attitude like that, I am surprised they sell any cars!

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+1 Found this review helpful
"Exllcent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Top dealer no pressure to buy would highly recommend A1 Carriages.

"Low mileage ex Motability vehicle"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My second ex Motability car, the first from A1 Carriages. Has large stock of Motability vehicles often with very low mileage. Persuaded to take 4 year warranty which helped to increase part exchange offer. Excellent helpful service from sales director Neil.

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+0 Found this review helpful
"Ford Focus-beware of purchasing warranty"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a MK III ford focus last year. Was given to me without boot lid which i only noticed after I drove it home. They did provide boot lid later. I had taken the warranty cover which requires you to have the car serviced at A1 annual. Front passenger foot well was wet after 1 year but A1 said this was not covered by warranty and would take at least 5 hours work at £65 per hr just to investigate. Thus not pleased.

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"No money broken car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car for £4000 and picked it up from A1 Carriages Friday afternoon supposedly with a full service and a years mot. On Sunday morning an engine warning light came on so I rung them on Monday, and to be fair they told me to bring it in on the Wednesday but on the way there the light went out and they couldn't find anything. On the Saturday car broke down and I called the rac who found the egr valve to be knackered. Phoned A1 and once again they didn't argue, arranged to have it in and replaced valve, so far 10/10. Have had car back for 2 weeks now and it coughs, stalls and bunny hops when I first start it. A1 now want to charge me hundreds of pounds to find out what's wrong with a car they sold me less than a month ago! I paid an extra £500 for a warranty but apparently it does not cover this. Empty bank account and broken car, cheers guys.

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+4 Found this review helpful
"Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When we brought the car from A1 Carriages and we were not told is was a cat D. Also, after a month an amber engine warning light came on. We took it to them and were told we needed a new cylinder and engine. We were without a car for 2 weeks. Luckily it was covered by warrenty but we still had to pay maintenance fees. When we picked up the car we were told we still had a cracked cylinder but a 'new' engine with the exact same miles the car had already done. A year later the engine nearly blew up and would badly missfire and shake when in first and second gear. Took it to a different garage and turns out they never replaced the engine only turned the engine light off... worst company ever would never go back to them.

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"Attitude was disgraceful."
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I definitely would NOT recommend A1 Carriages LTD. At the start things weren't to bad obviously because they wanted to sell it me and get it of their hands. Once I bought it and took it home I then found out many issues it had, the dealership were then blaming me for causing the issues even though it wasn't. Their after care was terrible and attitude was disgraceful.

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+3 Found this review helpful
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Dealership Information

At A1 Carriages Ltd in Crayford the customer is always the focus. They have been in business for over 50 years and over this time have become specialist stockists of low mileage vehicles in a wide variety of used Fords and other big name manufacturers across the Kent, London and Essex areas. They also offer extended warranties for all car sales and are open 7 days a week.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
52 reviews3.5 out of 5 stars — Rated Very Good
Excellent
27
Very Good
5
Average
7
Poor
6
Terrible
7

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  • Contact Information

    Address

    A1 Carriages Ltd
    Crayford Road
    Dartford
    Greater London
    DA1 4AW

    Get in touch

    01322 281525
    http://www.a1carriages.co.uk

    Opening times

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    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About A1 Carriages Ltd

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    Directors: XXXXXXXXXX
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