Customer Care Team from Auto Motion Peterborough in response to Give your money to charity

As per to our terms & conditions of business, upon being agreed by yourself, all refunds are subject fraud & money laundering checks, which can between 7-14 working days to process by our accounts team. Kind Regards Auto Motion Peterborough.

Dave Buzzer in response to Give your money to charity

Hi, I came looking for reviews EXPLICITLY because of the experience I had with this extremely rude and arrogant company. They don't let you test drive cars and apparently offer a "14 day money back guarantee". Funnily enough I won't be testing that offer out. The guy on the phone was, frankly rude. Shame on you Automotion...you are part of the problem!!

Customer Care Team from Auto Motion Peterborough in response to Horrible customer service!!

Dear Akhil, We take on board your feedback and whilst we appreciate the frustration that occurs when faults develop in a car, we do need to highlight you to the following: 1. All our vehicles undergo rigorous and documented inspection before the point of sale. 2. We have no record of any faults being highlighted at the time of initial inspection and according to our records, you contacted us after 2 months of purchase, advising us of these faults. 3. As per our terms and conditions which were agreed to at the point of sale, of a fault should appear which is subsequently covered by guarantee then the vehicle is to be returned to our site to undergo inspection and repair by our authorised repairs. In your case we allowed you to obtain a quote for these works so that we could consider the garage and the type of works that were being undertaken. Due to the terms of the guarantee we cannot simple authorise any works to go ahead without first being assured the work would be undertaken to a reasonable standard. For that reason we did ask that the vehicle to be bought back to us to undergo the requisite repairs to keep it inline with the terms of guarantee as stipulated by our managing board, however you refused. 4. We pride ourselves in providing exceptional after-care service. It is the nature of a vehicle that faults can often arise without warning and for that reason our guarantee process is in place to ensure any fault covered is duly repaired to a high standard. We would never authorise works being carried out without first an estimate and notification of the garage in order for due diligence to be undertaken. If you do have any further questions, please do hesitate to contact our customer liaison team directly at customercare@automotionpeterborough.co.uk. Kind Regards Customer Care Team.

Umare Malik from Auto Motion Peterborough in response to Terrible experience

Dear Daniel We take on board your feedback and whilst we appreciate the frustration that occurs when faults develop in a car, we do need to highlight you to the following: 1. All our vehicles undergo rigourous and documented inspection before the point of sale. 2. We have no record of any faults being highlighted at the time of initial inspection and according to our records, you contacted us after 4 months of purchase, advising us of these faults. 3. As per our terms and conditions which were agreed to at the point of sale, of a fault should appear which is subsequently covered by gaurantee then the vehicle is to be returned to our site to undergo inspection and repair by our authorised repairs. In your case we allowed you to obtain a quote for these works so that we could consider the garage and the type of works that were being undertaken. Due to the terms of the gaurantee we cannot simple authorise any works to go ahead without first being assured the work would be undertaken to a reasonable standard. For that reason we did ask that the vehicle to be bought back to us to undergo the requisite repairs to keep it inline with the terms of gaurantee as stipulated by our managing board, however you refused. 4. We pride ourselves in providing exceptional after-care service. It is the nature of a vehicle that faults can often arise without warning and for that reason our gaurantee process is in place to ensure any fault covered is duly repaired to a high standard. We would never authorise works being carried out without first an estimate and notification of the garage in order for due diligence to be undertaken. If you do have any further questions, please do hesitate to contact our customer liaison team directly at customercare@automotionpeterborough.co.uk Kind Regards Umare Malik (Managing Director)

Customer Care Team from Auto Motion Peterborough in response to Avoid at all costs

Dear Claire We take on board your feedback and whilst we appreciate the frustration that occurs when faults develop in a car, we do need to highlight you to the following: 1. All our vehicles undergo rigourous and documented inspection before the point of sale. 2. We have no record of any faults being highlighted at the time of initial inspection and according to our records, you contacted us after 4 months of purchase, advising us of these faults. 3. As per our terms and conditions which were agreed to at the point of sale, of a fault should appear which is subsequently covered by gaurantee then the vehicle is to be returned to our site to undergo inspection and repair by our authorised repairs. In your case we allowed you to obtain a quote for these works so that we could consider the garage and the type of works that were being undertaken. Due to the terms of the gaurantee we cannot simple authorise any works to go ahead without first being assured the work would be undertaken to a reasonable standard. For that reason we did ask that the vehicle to be bought back to us to undergo the requisite repairs to keep it inline with the terms of gaurantee as stipulated by our managing board, however you refused. 4. We pride ourselves in providing exceptional after-care service. It is the nature of a vehicle that faults can often arise without warning and for that reason our gaurantee process is in place to ensure any fault covered is duly repaired to a high standard. We would never authorise works being carried out without first an estimate and notification of the garage in order for due diligence to be undertaken. If you do have any further questions, please do hesitate to contact our customer liaison team directly at customercare@automotionpeterborough.co.uk Kind Regards Customer Care Team.