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I bought a corsa from this company in January 2017, since the day I have boought this car I have had issue after issue! This car was sold to me with no thermostat! I was told that they would fix this which they have never! I have had this car in the garage 3/4 times since having it! I called them today to tell them the problem they are now refusing to supply me with the missing part! Even though it's been like it since day one! They have been rude, unhelpful! My partner told them that we will be writing a review! And their response is 'we know where you live' I have 2 young children now I feel unsafe in my car as god knows what else is wrong with it! Tomorrow I will be seeking legal advice! As they have ripped me off and now threatened me and my family!! All I can say is buyers beware do not get treated the same and buy from Auto Motion Peterborough.
Reviewer has confirmed their email address
Customer Care Team from Auto Motion Peterborough in response to Buyers beware
Miss Mickelburgh, cars are an emotive subject, whether they are new or used, they can fail at any time. Unfortunately it happened to you at this time, we have not refused to help you, however there is a set procedure in place, which has to be followed, and was followed accordingly. Our records indicate that you noticed a intermittent fault with your heater fans after two months of ownership, you were invited on site, to have the vehicle repaired, which it was, and you were more than happy to accept delivery of it once completed. You also found that the vehicle had a water leak, which was repaired fully by a nominated garage of your choice and paid for in full by our accounts department. It seems as the workmanship of the repair by your nominated garage has not been conducted to a satisfactory quality which has caused a fault with your thermostat. If you could please forward your contact details and a preferred time to contact you at customercare@automotionpeterborough.co.uk and a member of our team will contact you and gain some more information so as to be able to investigate this matter fully in order to come to a resolution for you. Many thanks.
Amy in response to Buyers beware
I wish to update my review, issues stated above have been discussed and now in the process of being resolved.
stewart from Auto Motion Peterborough in response to Buyers beware
please contact me , thanks
Guest in response to Buyers beware
Please contact me i am in the process of taking them to court, thanks.
Overall experience was very satisfying even when I had a slight electrical issue with my car the team were more than happy to collect the car, repair it and drop it off all at no expense to my self. What more can I expect from a second hand car dealer ? Thank you Auto Motion.
customer care team from Auto Motion Peterborough in response to Pleased
Thank you for your kind words...... Team A M P
Friendly time. Trustable. Good price for the car. Able to negotiate. I'm happy with my car.
Massive thank you to the AutoMotion Team, As I live far, I had to sort everything over the phone, Had no problems with the communication with the staff member. All of my enquiries have been answered to their best ability. Once I came to collect the car it was better than I expected. I would highly recommend AutoMotion and I would definitely purchase from you again.
Auto Motion Peterborough are not recommended as car sold with a number of faults. 3 month warranty but only 28 days for electrical issues. Car was returned for fixing. Had to phone regularly to find out what was happening, very inconvenient to have to chase up all the time and information /communication very poor, have to ask 20 questions just to get answers and information very frustrating. 1) driver side window was fixed by them so it now shuts properly, took several days and now the safety shut feature doesnt work but not an issue as no kids. 2) refused to replace defective tyre stating it was fine. Took it to our ATS and had to pay for a new one ourselves as it was perished and shredded inside. 3) engine fault, hesitation at low throttle speeds, they said unable to replicate and nothing wrong. Total BS as it does it every time it is driven. Going to attempt to resolve ourselves at cost with dad who can help us. Since had engine misfire codes but didn't even bother taking it all way back to pboro again, as no point as in my opinion which i am entitled to is they are not interested in after sales care and just don't want to help. This is an honest and factual review based on my experience with Auto Motion Peterborough.
Customer Care Team from Auto Motion Peterborough in response to Not recommended, poor after sales
we apologise if you feel you received a sub standard service, we endeavor to work around the needs of all of our customers however be advised it is illegal to review a business using "defamatory" comments and we invite you to remove your review immediately. Google do not set up feedback services to be abused. Please take time to reflect on your actions. We apologise for any inconvenience caused to you, however by dealing with us amicably all reasonable businesses will address your concerns. Please kindly email us with your position so we may move forward positively. Customercare@automotionpeterborough.co.uk or 01733 331 340 (opt 2).
Guest in response to Not recommended, poor after sales
Please contact me i am in the process of taking them to court, thanks.
S Powney in response to Not recommended, poor after sales
HAVE YOU HAD ANY DEALINGS WITH THIS GUY ? I AM TAKING HIM TO COURT, YOU YOU CAN HELP PLEASE GET IN CONTACT STEWART POWNEY THANKS. 07717319196.
I bought a car only a week ago from Auto Motion and went to use it in the evening NO lights ..... They only came on when you open the bonnet and Bang it shut....then they go on and off going down the road...NOT GOOD when you have babies in the car....ALSO found out whilst under the bonnet there is a major coolant leak...rand automotive he managed to get car booked this week ...he told us lights were fixed and to take car to another garage to have leak done... However. Was not happy 3000 pound on a bag of rubbish....asked for refund he said it's not his policy and not possible. I have emailed him asking again for refund....Also in touch with trading standards....so we will see what happens.
Reviewer has confirmed their email address
Customer Care Team from Auto Motion Peterborough in response to Asked for refund
Good afternoon, we sincerely apologise for the inconvenience that you have gone through. Our records do indicate that we arranged a booking in our-workshop with your self to have the two issues that you addressed rectified, however you were clearly made aware that we required the vehicle for at least two-three working days & were more than happy to supply you a courtesy vehicle, in order for us to rectify the water leak and the intermittent light failure, it required a main dealer part which was only available on next day delivery, You refused this and requested it to be done on the same day & yes our service manager did agree for your self to take the vehicle to a garage of your choice and that the invoice would be picked up by our self's. Lastly all our vehicles are eligible for refund as per your statutory rights. If you could please forward your contact details and a preferred time to contact you at customercare@automotionpeterborough.co.uk or 01733 331 340 (opt 2) and a member of our aftercare team will contact you and gain some more information so as to be able to investigate this matter fully in order to come to a resolution for you. Many thanks
Tom in response to Asked for refund
I would like to apologise for my poor review Automation have given me a car now while they undertake the work needed on our car we bought from them and I would like to thank the manager for all his help with this situation the review I wrote was out of frustration but they are doing there best to fix the situation so once again I do apologise and thanks. Also they have said if we still ain't happy with the car we can have full refund so I feel bad for writing a poor review now anyway thanks again tom.
stewart from Auto Motion Peterborough in response to Asked for refund
please contact me , thanks
Guest in response to Asked for refund
Please contact me i am in the process of taking them to court, thanks.
Fantastic dealer, Umare personally sourced a vehicle for myself and tailored an excellent finance package that met all my requirements, the vehicle was complimented with a 3 months RAC guarantee & a free GAP insurance cover. Thanks guys. Highly recommended.
Bought a car from Auto Motion and had nothing but problems from the day I picked it up mileage wasn't as described which didn't really bother me but there was no paperwork for the apparent work that had been carried out of proof that it had a full pre sale inspection dealer wouldn't accept return of the vehicle which I had every right to do by law he just wanted to repair the car which I have no opinion other than it would have been botched after 3 days the car finally broke down totally and it's been stood ever since when I tried to speak to the dealer he became rude and told me to stop wasting his time when I took it to my local garage he informed me that the car had been previously been put on a diagnostics machine which proved my suspicions that there was problems before I bought the vehicle stay well away from this dealer. Looking at what other feedback was left I wouldn't have gone nowhere near the dealer if I'd seen this shocking customer service and sold me a very very poor car if there is an black Audi A4 reg num stay well away it looks like a nice car but it's far from that it has major major issues.
Reviewer has confirmed their email address
Customer Care Team from Auto Motion Peterborough in response to Absolutely shocking stay away
We apologise if you feel as if you received a sub-standard service, we pride ourselves on customer satisfaction and our attention to detail, if there is a fault with you vehicle we are more than happy to have it returned on site, for a full health check and have any issues recited, of course vehicles are an emotive subject, new or used any normal individual would understand that, they can fail at anytime, as a dealer we stand by our terms and conditions. Feel free to contact our customer relations team direct at customercare@automotionpeterborough.co.uk or 01733 331 340 (opt 2) to address the issues you have highlighted directly & to see if we can have the issues resolved as swiftly as possible.
stewart from Auto Motion Peterborough in response to Absolutely shocking stay away
please contact me , thanks
stewart from Auto Motion Peterborough in response to Absolutely shocking stay away
please contact me , thanks
Auto Motion Peterborough sold me a seemingly good car, but broke down next day, loads of mechanical faults! Dealer doesn't stand by anything he promises LEGALLY! Proper dodgy car dealer!
Staff from Auto Motion Peterborough in response to Dodgy
We apologise if you feel as if you revived a sub-standard service, we pride our selfs on customer satisfaction and our attention to detail, if there is a fault with you vehicle we are more than happy to have it returned on site, for a full health check and have any issues recited, of course vehicles are an emotive subject, new or used any normal individual would understand that, they can fail at anytime, as a dealer we stand by our terms and conditions. Feel free to contact our customer relations team direct at customercare@automotionpeterborough.co.uk or 01733 331 340 (opt 2) to address the issues you have highlited directly & to see if we can have the issues resolved as swiftly as possible.
stewart from Auto Motion Peterborough in response to Dodgy
please contact me , thanks
I bought a vehicle recently from Auto Motion in Peterborough which experienced some teething issues. Umare from Automotion dealt with this promptly & professionally going way above and beyond my expectations. Auto motion is the best garage I have ever dealt with, high recommended.
Customer Care Team from Auto Motion Peterborough in response to Some teething issues......
Thank you & we hope to see you again the future. Team AMP.
Welcome To Auto Motion Peterborough
Vehicle Sales Redefined
We are a professional independent business located in the heart of the UK in Cambridgeshire.
Since 2010 we’ve been buying, selling & sourcing quality low mileage vehicles, where we have continued to gain & retain thousands of valued customers from all corners of the UK.
Unlike a main dealer we operate totally independently from our own premises and with our own funds, operating without restriction allows us to not only consistently remain competitively but to have the ability to cherry pick from choice stocks of high quality pre owned cars, all of which are supplied compressively with a warranty.
We welcome all our customers to visit our impressive facility where vehicle preparation, after sales, sales purchasing and our finance department is under one roof. We are licensed & regulated by the Financial Conduct Authority, subject to status, where we can offer a multitude of flexible & affordable funding options for your next car from no fewer than five main stream lenders.
So, if you’re looking to buy, sell, source or finance your next car then we very much welcome the opportunity to demonstrate how we differ from the typical car dealer.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2014
Auto Motion Peterborough
Eagle Business Park 11-12 Heron Court
Harrier Way
Peterborough
Cambridgeshire
PE7 3AT
| Mon | APPOINTMENT ONLY |
| Tue | APPOINTMENT ONLY |
| Wed | APPOINTMENT ONLY |
| Thu | APPOINTMENT ONLY |
| Fri | APPOINTMENT ONLY |
| Sat | APPOINTMENT ONLY |
| Sun | APPOINTMENT ONLY |
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