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We have just bought our second vehicle in 3 months from Karl at Autocars. This is an excellent family company with very friendly and knowledgeable staff. No hard sell, efficient service and excellent after sales. Such a difference from the experience I have had numerous times before at large dealerships. This felt much different and far more personal. We would highly recommend Autocars. Marc & Tanya Cooper
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Well what do I say, I've had 13 cars at the age of 25 and Autocars is by far the best dealership I've ever bought from. Fantastic service from start to finish! Karl is an expert in his field and and knows exactly what great customer service entails. If you're looking for a new car, these guys won't steer you wrong! Honestly chuffed to bits with the new motor and Karl went above and beyond to ensure I left 110% satisfied. Not pushy in the slightest, great customer service and a genuinely nice guy! Flawless.
Reviewer has confirmed their email address
Had to just log on here to say how blown away we were when buying our new car from these guys...the personal service, the standard of the cars on offer and the fact they really, really care about finding a car that exactly suited our needs. Nothing was a problem, many thanks Autocars!
Reviewer has confirmed their email address
I would like to thank both Karl and Kirsty for the excellent service they provided to me when I visited Aurocars UK this weekend to look for a new car. Karl listened and expertly assisted me with my requirements and showed me a few cars that suited and after letting me test drive the vehicles, he helped me to choose my new vehicle. Karl had the car throughly cleaned and ready for me to collect the next day - how is that for service!!!! When I arrived I was kindly offered a cup of tea and sorted all the paperwork with Kirsty in the office and then was shown around the vehicles features before driving away. I honestly cannot recommend Autocars UK enough - the service from start to finish was exceptional and they certainly have my repeat custom in the future.
Reviewer has confirmed their email address
.... I recently purchased a Q5 from Autocars. Mick and Gary were brilliant in dealing with my questions. No pushing sales tactics like many places. They were a real pleasure to deal with and it felt like buying off a close friend. I had some good laughs along the way in getting a deal that suited my budget. Would highly recommend them and will go back in the future for sure.
Reviewer has confirmed their email address
I always take reviews with a pinch of salt. But Autocars is the real deal. I wanted the most car for the least money and I found it at a more than fair price. The car was clean when I did my test drive. When I went back it had been valeted again so well that it looked and felt brand new. Fully serviced and warrantied, it drives like a dream. Gary looked after us but he never sold us a car. We bought it because Autocars had done the proper preparation to make it an easy decision for us. This is used car sales done properly. You can never truly know how a used car will be until you've driven it for a while but having a garage that cares about its customers and its cars is a very good place to start.
Reviewer has confirmed their email address
Great salesman but Autocars were misleading. We purchased a BMW car from which was 13.5K, and were short of 2K and the guy said they work with a finance company with good rates and no processing fee. We applied for finance and we got a loan for 2K from "Motonovo" finance and when the papers came through the guy showed us monthly payment figures and again stressed they was no other extras and asked us to sign the pages which are required. When we got the documents from the finance company, we realised there was an admin fee of £390. So for a loan of 2K over 2 years my interest was £274 and admin fee was £390, which unfortunately I have to pay now. When I rang the salesman to ask he said "admin fee is common from any finance" ,if we had known this I would have paid the balance with a credit card or taken a loan from my bank. VEry sad and disappointed the way it all happened.
Reviewer has confirmed their email address
Staff from Autocars Ltd in response to Very Bad experience
Hello and thank you for your feedback. We have checked our records thoroughly for the past 2 years and we cannot see you personally buying a car from ourselves. We have also checked with MotoNovo and they concur this. However, we do take customer care extremely seriously and we do not want to upset anyone, either intentionally or otherwise. The person actually buying a car from MotoNovo undergoes an electronic signing ceremony, no papers are actually signed physically. The buying customer, who's name the finance is in, has control of the keyboard. They go through the finance document, with full disclosure, then opts (once happy) to 'e sign' the documents before handing the keyboard back to the member of staff. Our members of staff are trained to follow close protocols and ensure transparency during this procedure through every stage. Even after this stage, MotoNovo ring the signing customer as stated on the document with a welcome call to go through the finance and ensure the customer is happy. Alongside this, MotoNovo send the signing customer a welcome pack, which contains a copy of the agreement in full, showing a full financial breakdown of any interest and or charges for review, as per the initial e click document. The signing customer has 14 days from point of signing to cancel the finance, if they are not happy with any element of the finance agreement on review of the documents and they can organise payment in another manner. As mentioned, we have no trace of your purchase, and indeed how long it was since purchase. We have noted that someone else has left a similar review within 3 minutes of this one, and again after checking our records, we have no trace of supply. We honestly pride ourselves on the quality of the reviews we receive and make every endeavour to investigate and respond effectively to any issues raised. We are genuinely sorry if you or anyone you know feels that they were mislead by any actions or intentions undertaken. We are confident this was not the case. We have reviewed and are happy with our protocols and all staff are fully aware of making sure customers understand financial agreements entered into.
Fabulous car and fabulous service from a genuine friendly family business. VERY highly recommended. Thank you so much Gary and the team at Autocars!!
Reviewer has confirmed their email address
I bought my car in July from Autocars in Hull and I have waited cautiously to write a review because to be honest I think I got a really good deal for a car that is absolutely first class there is nothing else that I could have wished for, Genuinely decent people who do their absolute best for you, Would I recommend this place You bet I would , they go the extra mile 10/10.
Reviewer has confirmed their email address
From first phoning up, to driving away with my car, Autocars professional and friendly service was brilliant! Great family business, with a helpful attitude. The car was exactly as described, and ready to drive away in. Would like to say a big thank you to Karl and Gary for looking after me, and making buying a car such a pleasurable experience!
Reviewer has confirmed their email address
Autocars Ltd is an Independent dealership that is based in Hull. This dealership has recently changed premises from their old location; The Old Forge Garage, Main Street, Burstwick, Hull, HU12 9EA to their new site in Willerby.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Autocars Ltd
Viking Close Great Gutter Lane East
Willerby
Hull
North Riding Of Yorkshire
HU10 6DZ
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