Amynta C, June 2025
"Helpful and friendly"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The whole process of buying a car can be a nightmare unless you're a mechanic, but the team at Balham Cars London Ltd were great. It was actually the head mechanic that sold me the car and helped me on the day. He answered all my questions and made sure it was a really nice/simple experience. I visited the dealership because of a recommendation from my daughter and as a result, I got a car that is lovely.
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Aftersales from Balham Cars London Ltd in response to Helpful and friendly
Hello Amynta, Thanks so much for the lovely review! We're really glad to hear the process felt smooth and straightforward—that’s exactly what we aim for. It’s great that our head mechanic was able to help out and make things easy on the day. Big thanks to your daughter for the recommendation too! We hope you’re enjoying the new car, and if you ever need anything, we’re always here to help.
Hannah A, June 2025
"Everything is fine"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is going okay. I did bring the car back because I thought there was an issue but the team at Balham Cars London took it into the garage and give it the all clear.
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Aftersales from Balham Cars London Ltd in response to Everything is fine
Hi Hannah, Thanks for sharing your experience! We're glad everything's going okay with the car. Always happy to take a look and give you peace of mind, better safe than sorry! If anything ever comes up, you know where to find us. Safe driving!
Thomas I, June 2025
"John was super nice"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
John was good to deal with, he was super nice and chilled. Not once did I feel pressured into anything. A test drive was offered, but due to some reasons, I didn't go ahead with one. I'm very happy with the car though, it's been great.
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Aftersales from Balham Cars London Ltd in response to John was super nice
Thank you so much for the great feedback! We're really glad to hear that John made the experience easy and pressure-free that's exactly what we aim for. We're also happy to hear you're enjoying the car! If you ever need anything or have any questions down the road, feel free to get in touch. Enjoy the drive!
Inderpreet S, June 2025
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Because I'm a new driver, I didn't really want to take the car out on a test drive before going ahead with it. Charlie was able to answer all my questions before agreeing to it and since having it, it's been perfect I can't lie. The only thing I've noticed, and I don't know if it's me, is that it uses a lot of fuel, but it could be normal.
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Charlie from Balham Cars London Ltd in response to Perfect
Hi Inderpreet,
Many thanks for the great feedback, we really appreciate it. Please get in touch with our service department and we can arrange a time to look into the fuel usage, as you say it could be normal but best to get it checked.
Regards
Charlie
Rafferty V, June 2025
"Helpful team "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
There's nothing specific about the sale that could have been better, but my only reason for not giving 5 stars is because of the location, and I had to travel quite far to get the car. When I got to the dealership, everything went well. The staff were very helpful, the car was in the condition advertised, and it was a good experience.
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David A, June 2025
"VW Polo"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Full five stars 🌟
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Aftersales from Balham Cars London Ltd in response to VW Polo
Thank you so much for the full five stars David! 🌟 We're thrilled to hear you had a great experience. If there's ever anything else we can do for you, don't hesitate to reach out. Enjoy the car and we hope to see you again soon!
Hafida, May 2025
"Highly Recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I brought a Ford BMax a couple of months ago and the service I recurved was second to none. I wanted to wait and see if any issues cropped up with the car after purchase before leaving a review. I've had no issues and as a woman buying a car I can't rate them enough. Big up Charlie who was professional and funny, a great combo!
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Aftersales from Balham Cars London Ltd in response to Highly Recommended
Hi Hafida, Thanks so much for the great review! We're thrilled you're loving the B-Max and really appreciate you coming back to share your experience. Charlie will be glad to hear the shoutout!
Josh, May 2025
"Great service and care. Car is great. "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Had very good experience with Balham cars. They were happy answering all my questions and ensuring I was happy. No tricks, just good genuine service.
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Aftersales from Balham Cars London Ltd in response to Great service and care. Car is great.
Thanks a lot for the kind words! We're really glad to hear you had a good experience with us — it’s exactly what we aim for. Always happy to help and answer any questions. Hope you're loving the car!
Catherine R, May 2025
"5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The customer service from the team at Balham was excellent, I'd give them 5 out of 5
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Aftersales from Balham Cars London Ltd in response to 5 stars
Hi Catherine, Thank you! We're so happy to hear you had a great experience — 5 out of 5 means a lot to the whole team! All the best.
Gary N, May 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Has been a pleasure to deal with this company ..Good communication , professional throughout the transaction .Thanks .
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Aftersales from Balham Cars London Ltd in response to Great service
Hello Gary, Thanks so much! It was a pleasure dealing with you too. Really glad you were happy with the service — we always aim to keep things smooth and professional.
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