Emobonuvie O, December 2024
"Top notch"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The service I received from John was top-notch, and he even stayed later than originally planned, which I really appreciated. His flexibility and willingness to accommodate me made the whole experience effortless. I was already happy with the car, so I didn’t feel the need for a test drive. That said, John did ask if it was my first time driving an automatic, which was a nice touch and showed he truly cares about his customers.
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Aftersales from Balham Cars London Ltd in response to Top notch
Hello Emobonuvie, Thanks so much for your kind words! We’re so glad to hear you had a great experience with John – he’s always happy to go the extra mile, and it’s great that his flexibility made things easier for you. We’re also glad John took the time to check in about the automatic – it’s those little details that make a difference! Enjoy your new car, and if you ever need anything, don’t hesitate to reach out!
Buu A, December 2024
"VW Polo"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Balham Cars and Charlie deserve top marks. I was more than pleased with the service, and everything is going well with my VW Polo, so I cannot really ask for more than that.
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Aftersales from Balham Cars London Ltd in response to VW Polo
Hello Buu, hanks so much for the great review! We’re so happy to hear you’re loving your VW Polo and that Charlie took good care of you. It’s amazing to know everything’s going well with your car – that’s exactly what we aim for! If you ever need anything, just give us a shout. Enjoy the drive!
James M, December 2024
"Pretty much faultless "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My experience with John during the purchase of my Ford S-Max was pretty much faultless. He went above and beyond, taking the time to thoroughly explain every detail and walk me through all the paperwork, ensuring I felt completely informed and confident. I’m absolutely delighted with both the service I received from John and my Ford S-Max. The only reason I’ve given Balham Cars London a 4 out of 5 is because, as we all know, perfection is hard to achieve, though this dealership certainly came very close.
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Aftersales from Balham Cars London Ltd in response to Pretty much faultless
Hi James, Thank you so much for the thoughtful review! We’re thrilled to hear you had a great experience with John – he’s always happy to go the extra mile to make sure everything is clear and you feel confident with your purchase. We’re also really glad you’re delighted with your Ford S-Max! We totally get your point on perfection – we’re always striving to do even better, but it’s awesome to know we came close. Thanks again for choosing us, and if you ever need anything in the future, we’re here for you! Enjoy your new car!
Julia L, December 2024
"Happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
More than happy to score Balham Cars London 5 out of 5. The customer service was superb, and they did everything they could to help me during and after the purchase of my Kia Venga.
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Aftersales from Balham Cars London Ltd in response to Happy customer
Hello Julia, Thanks so much for the 5-star review – we really appreciate it! We're so glad to hear you had a great experience with us and that our team was able to help you both during and after the purchase of your Kia Venga. It means a lot to us that you’re happy with the service! If you need anything else down the road, don’t hesitate to get in touch. Enjoy your new car!
Gilroy D, December 2024
"Loving it"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Things are going brilliantly with the Ford Fiesta, and I couldn’t be happier with my choice. Everything was perfectly prepared during the handover and was ready to go. The car was in even better condition than I had expected, especially considering it’s a ten-year-old model. I was prepared for a few marks and scrapes, but the Fiesta was in great condition, and it truly exceeded my expectations. I’m so pleased with how it all turned out. I highly recommend this company and the amazing service!
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Aftersales from Balham Cars London Ltd in response to Loving it
Hi Gilroy, Thanks so much for the fantastic feedback! We’re so glad to hear the Ford Fiesta is working out brilliantly for you. It’s great to know the car exceeded your expectations – we really take pride in making sure everything’s in top condition. We appreciate the kind words about our service too, and we’re thrilled you had a smooth experience with the handover. Thanks for recommending us – it means a lot! Enjoy driving your Fiesta, and if you ever need anything, just give us a shout!
Hau Y, December 2024
"Thanks Both!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm pleased with my new Nissan Note. It's stylish, comfy and seems pretty reliable. Charlie and John made my day at Balham – they were helpful, knowledgeable, and made sure I found the perfect car. My time at the dealership was surprisingly enjoyable! Highly recommend both the Nissan Note and the awesome team at the dealership! Thanks Both!
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Aftersales from Balham Cars London Ltd in response to Thanks Both!
Thank you so much for your kind words! We’re thrilled to hear you’re loving your new Nissan Note – it’s a great choice! Charlie and John will be over the moon to hear you appreciated their service. We’re so glad the whole process was smooth and enjoyable for you. Thanks again for the recommendation – it means a lot to us! Enjoy your new car, and don’t hesitate to reach out if you need anything in the future
Colin R, December 2024
"Job well done"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My Audi has been amazing since I bought it from Balham Cars last month. The salesperson was super helpful, explaining everything clearly and even letting me test drive the car before buying. I’m really happy with my car and the great service I got!
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Aftersales from Balham Cars London Ltd in response to Job well done
Hi Colin! Thanks so much for your kind words – we're thrilled to hear you're enjoying your Audi and that our team made the experience smooth and easy for you. It's great to know the test drive and the service really made a difference! We really appreciate your feedback, and if you need anything in the future, don't hesitate to reach out. Enjoy the ride!
Rahul U, December 2024
"Quality car/service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
While the cars may be a bit pricier here compared to other dealerships, my Ford Focus is in great nick and it’s clear that they take their business seriously. The extra money was absolutely worth it for the quality of my car and the level of customer service.
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Aftersales from Balham Cars London Ltd in response to Quality car/service
Hello Rahul! Thanks so much for taking the time to leave this awesome review! We're really glad to hear you're happy with your Ford Focus – quality is super important to us, and it’s great that it shows. John will be thrilled to hear your kind words as well. If you ever need anything else, don't hesitate to give us a shout! Enjoy your Focus!
Sharna W, December 2024
"My first car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
As this is my first time buying a car, I was a little bit nervous at first! I think it can be a bit daunting as a woman entering a car dealership, but as soon as I walked through the doors the team at Balham Cars London put me at ease. Every staff member I spoke with was incredibly helpful, patient, and really took the time to ensure I found the perfect car for me. Thanks to everyone for their help and patience.
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Aftersales from Balham Cars London Ltd in response to My first car
Hi Sharna, We're so happy to hear you're loving your Ford Fiesta – and even more thrilled that we could make the process easier and stress-free for you! Buying your first car is such a big step, and we're glad we could help guide you through it. Our team really enjoys making sure everyone feels comfortable and confident, so your kind words mean a lot. If you need anything down the road, don’t hesitate to reach out. Enjoy your new ride!
Mirza F, December 2024
"A dealership to check out"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is my first time using Balham Cars London, and I’m already impressed! As someone local to the area, I appreciated how informative and straightforward the whole transaction was. John made everything easy, and so far, so good with my Ford Fiesta. I’m looking forward to seeing how things go with the car in the long run. Definitely a dealership to check out!
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Aftersales from Balham Cars London Ltd in response to A dealership to check out
Hey Mirza! Thanks so much for sharing your experience – we’re so glad to hear you’re already impressed! It’s great to know John made everything easy for you, and we’re excited for you to enjoy your Ford Fiesta for the long haul. If you ever need anything or have questions down the line, we’ve got you covered. Thanks again for choosing us, and we’re always here when you need us!
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