This is our third purchase from BM World and as before not pushy and the salesman was great, I can see that people are moaning about their warranty, we took out a 24 month warranty and it’s been hassle free to use it, listen we get they are all used vehicles and will have issues, I have 3 issues and the service we have received is brilliant, all our issues are being resolved without question, and even had a courtesy car to help me too. So I can vouch for M World, thanks once again guys

Appalling experience. We recently enquired about a car which was located over 4 hours from us and after discussing the car with a sales representative on the phone and being reassured by the 3 month warranty and the 200 point check we paid a non-refundable £99 for a 'move the car' service in order to view the car closer to home. We then drove over two hours for a pre-booked appointment to view the vehicle. When we arrived the car had not been cleaned, the seats were muddy and the windows dirty. The 3 month warranty turned out not to offer any reassurance whatsoever and didn't cover any major failure on leaving the forecourt, but it did offer a maximum claim of £500 with a £100 excess. We could however purchase a much better warranty for over £1000! We were also not told that the vehicle also had advisories on a break disc and it had worn out tyres on the front. On a vehicle with 27K miles we didn't expect to have to pay to have work completed as soon as we purchased. The sales representative, while perfectly friendly didn't know anything about the vehicle. Is it unrealistic to expect that you should be able to purchase and drive away a vehicle in good working order that does not need work (tyres and brake discs) to be carried out as soon as you buy it? We left saying that we were still very interested and would still be keen to purchase the vehicle if the points raised were resolved. We have heard absolutely nothing. Very disappointing and would not recommend Big Motoring World. Sadly I didn’t find the link to these reviews until too late https://www.reviews.io/company-reviews/store/big-motoring-world?MB3YPv7

Purchased car on 24th Jan 2024 from Leeds. Next day substantial oil leak starts. Phoned up after sales department and apparently this is ok and not an issue................ MOT a few weeks ago mentioned minor oil leak. Advised on a number of occasions that this had been fixed and would not pass their 200 point checks if still leaking. So either they lied and didn't fix it or this is a new leak and they do not care. Absolutely shocking service after spending £26,000. Legal advice taken and the made company aware of the Consumer Rights Act 2015 and will look at court proceedings shortly. ***100% AVOID AND DO NOT TRUST IN ANY WAY***

Purchased an Audi A3 from the Blue Bell Hill site on 6/01/24. Majority of the sales process went well and a nice setup. However that's where the niceties end. Firstly the Big Motoring World Warranty is a con ! Don't be persuaded into purchasing it. It was sold to us verbally as a all inclusive, no hassle Warranty. Salesman stated any issues, it included the option of being able to take it to any main dealer, or any registered garage for repair and diagnostics. Straight after collection of the vehicle a fault with the MMI system and Bluetooth system in the car was found, can't connect to any mobile devices and constantly have glitches and errors. This was reported on the Warranty app and directly to Big Motoring Word aftersales team via phone and email. Over two weeks have gone by now and they have only just given a date for it to be looked at 70 miles away from my address at their own site in March which is a month and a half away. They stated the Warranty doesn't not cover the use of any garage or main dealer as verbally sold and can only be taken to their sites ..... total waste of money and a total con ! Phone lines to the aftersales team are constantly not working and when they do if you request a callback they do no phone you back. My advice if you buy from here is politely decline any warranty policies they try to sell and purchase through an external third party at a significantly reduced price if needed. So to summarise, good layout and process when purchasing. Warranty and insurance products offered are mis-sold and not worth the paper they are written on, not to mention very over priced too. Non existent aftersales customer service. Not willing to help rectify faults with vehicles at purchase in a timely manner. Aftersales take constant chasing for a reply, don't reply to emails and are not interested in rectifying any problems. Now considering rejecting the vehicle under the consumer rights act as not getting anywhere with Big Motoring World. Will not be purchasing from Big Motoring World in the future.

I bought a car from this company in January 2023 and have the car broke down in December 2023. I have had 7 weeks of being fobbed off and the car is no closer to being repaired. This is the worst company to buy a car from. Please stay away