As per my previous review (link at bottom) we were lied to when viewing the car and was told that the car had been serviced by Big Motoring World (BMW). BMW have since confirmed that this is not the case and stated that they would only service the car if the service due indicator was on when they had possesion of the car. Looking at the data on the car for when the next service is due and working back 12 months (the car was on a 12 month service schedule) it falls on the exact day they completed their so called 200point check proving that not only did they have the car when it was reset but they did so to mislead ourselves to believe the car was fully serviced at the time of purchase with the sales team even demonstrating the vehicle as such. In addition to the above, they have still not managed to find the cause of the coolant leak, with the car due in tomorrow for the third time for further tests only for us to receive a document to sign to say we would be responsible for £5000 excess on the courtesy car if it was damaged. They seem to be forgetting that we only need that courtesy car due to the fact that they sold us a faulty car in the first place. I have also requested to reject the car on the basis that they have had it in twice now and could not find the cause of the fault but have outright refused despite it being a legal requirement. Avoid these at all costs

I purchased a C-Class ( 3 years old ) and they sold me the vehicle with only 54% battery so some of the electrics are not working even though they told me the vehicle passed a 200 point check so you would expect the car to be in excellent condition. This is not even the problem , the real issue is to try to get it sorted !! The sales agent that sold me this car told me that if anything happened to the car I could take it to any local garage as long as they are VAT registered… that was the first lie … I have now been told I need to take the car to one of their centres - the closest to me is in Snodland ( 50 min away ) but surprise ! They only open Monday to Wednesday ! And no appointments available until February . The service from the after sale team is shocking !! It takes them between 5-10 working days to reply emails, when you call them they can’t do anything for you as whatever you ask has to always be checked my another team and they do not understand my needs. I took an extended warranty with them and I strongly advise everyone to not take anything extra with them. I bought this car the first week of November 2023 , I escalated this issue two weeks after and I still have not had a solution. Never buying a car with them again

CX21ZPM SKODA OCTAVIA HYBRID ESTATE Gear selector fault Rear right brake grinding and scored 1 key not working Container of fuel added yet zero miles Timing belt ? I took delivery of the car on the Friday 15th December I did swerve the extra 3 year warranty at £1900 and I'm so glad I did because these jokers are absolutely the worst ! I was told both keys worked and a canister of fuel had been put in the car. On leaving the showroom the car read zero miles of petrol and zero miles of electric, but I did get to the fuel station. The brakes did sound very bad but I didn't know if this was what a hybrid was supposed to sound like. I woke next morning and had a look at the brake discs,looking through the wheel spokes , 3 were OK, one was badly scored and it was clear that the noise I could hear was a worn out brake pad grinding on the disk. It was at that point I found that only one key worked and a fault warning was on the dashboard of an overheating gearbox (upon startup) I tool the car back to the showroom on the saturday 16th December to be told no-one there could help me , i asked to see a manager and she changed the battery on the key and told me she would book the car in on monday and provide me with a courtesy car, and she would ring to confirm on Monday 18th December She never called. I did manage to get through to aftersales on the 12th attempt , the previous 11 attempts resulted in the phone line disconnecting before being answered, and a call to the only line in service, sales, Georgie, who was worse than useless refusing to help or connect me with anyone of any help , however on the 12th attempt to get in touch with after sales the phone did connect, and the person I spoke with was quite frankly rude and unhelpful. She told me to drive the car to kwik fit for a free brake check, but would not autorise any repairs if they were needed. So I travelled to the Leeds showroom after work and there I encountered no help either. I couldn't leave my car with them I couldn't leave my keys with them They wouldn't inspect the car And if I left the car on site , they couldn't be liable for its safe keeping , and no , they had no idea which manager I had spoken to on Saturday that had promised to get this mess sorted out. As the car not only has a metal to metal brake issue and also a gearbox issue , I consider the car undriveable, and had the vehicle recovered under the warranty in the interests of safety to my home address as the site could not guarantee the safety of my car to be roadworthy ,and not guarantee the safety of the car if left on site. I phoned after sales again today and asked them to book the car on under warranty for the repairs, yes of course, we could get you in on the 2nd January.(14 days away) WHAT ? what am I supposed to do over Christmas with no car , I'm terribly sorry sir there's nothing we can do. We are now in a position that I have no choice but to consider this car to be unfit for purpose and reject it on the grounds of safety. I have given big motoring world every opportunity to rectify these issues and now consider our transaction to be unrecoverable Now I wait for the next stage with an undriveable car and they have my money.lets see how long it takes to unwind this transaction , they say 2 weeks but ......

Total scamming clowns . Bought a car within 20 mins the car faulted with a TPMS malfunction the time I picked the car up on a Sunday they was closed so I called the next day and logged my complaint about the fault . Took 2 weeks for them to contact me back with another 2-3 weeks worth of battling back and fourth emails telling me I need to take 2 days off work to take the car for diagnosis and repair which I explained I can’t do with my job . I asked for a courtesy car got told no they don’t have any until 2024 . I sent an email over a week ago and I’ve been ignored I called over a week ago and requested a call back and been ignored . I was told I need to pay for the repair and claim my money back from big motoring world . I also complained about a vibration from the rear of the car (tyre balancing) . I already knew what the fault was with the TPMS system as I’m a mechanic so after nearly 5 weeks of battling back and fourth and getting nowhere I’ve had to layout £85 on genuine sensors , code them and balance the tyres as the tyres big-motoring world had fitted wasn’t even balanced . If you want to get technical about things i was left to drive around in a car for 5 weeks with the car not having the now (legal requirement) system active and working on my car . Also all the sensors that was fitted to the car was faulty and non genuine so how did that pass a legit MOT ? With a tyre pressure warning message on the dash ? As the MOT testers are not allowed to reset dash lights ?? Edit : as I can’t respond to the below reply . Clearly you can’t see that I have stated I have now since repaired the car myself (as I’m a mechanic) and he’s I’m in talks with an aftersales manager which clearly isn’t going to resolved so that’s fine il carry my review on to the likes of Twitter and Google . Also have now been reported to trading standards Lee

Purchased a Mercedes C Class in January 23. Driving home warning lights appeared and was advised to take it for a diagnostic check. The Mercedes garage found a Nox sensor fault and condensation in the near side headlamp. The Nox sensor was replaced in the Big M W Snodland garage but this failed after a week. They fit cheap parts, not the dealer parts. The condensation in the headlamp was ignored. I had the Nox sensor fitted by Mercedes and Big MW reimbursed me for what it would have cost them to do the repair. The headlamp has subsequently blown but BigMW are saying it’s too long after the purchase date to do anything.

The car they sold me has issues with tyre gauge, suspension and brakes, which costed more than £1000 to repair. After one month of back and forth with the company, They offered £36 as compensation. It is a joke. I would avoid buying from them.

Avoid at all costs. Non existent after sales care. Constantly getting bounced from one department to another with each dept deflecting accountability and every tactic used to erode your consumer rights of a refund within 30 days. Warranty is basically useless. No meaningful replies after 2 weeks , phone lines thay ring out and line goes dead - only to be told ' keep trying ' . Like I havent got anything better to do. Complete cowboys 🤠

I brought a vehicle last month & was miss sold their warranty. I was advised you cannot buy for one year then extend if required, and I was needing to buy the full years from the outset. Would have rather extended it yearly. They have offered to reduce my warranty now after complaining & I’m sure they will reply with this comment. However this is not the point, I should have been given the correct information from the outset. They have breached the consumer protection from unfair trading regulations (2008) namely giving false information to, or deceiving consumers. (Probably so the salesperson gains commission) Points on car; -car already had guardx and they were trying to make me buy this also. -big gash on tyre (which would fail an MOT)

BMW Response to this is poor, and it definitely happens more often than not. 

Don’t get caught out! Even better, DONT use them!