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No working a/c from day one and corroded brake disks, brakes pads thickness under 3mm. The process of the car rejection takes too long and all inconveniences are going from your pocket. It’s painful process. Waiting up to 14 days when you get your money back to be able to buy another car. so think twice and double check what you are buying.Never bigmotoring again
Reviewer has confirmed their email address
4th time customer....first time with a problem recently. Been a learning curve. Would not use again. Warranty pretty much worthless, if you can find a garage that will even work with their warranty company, the claim limit is £500. Poor after sales Every tactic used to get you to keep the car for over 30 days to erode.you consumer rights for refund. Guess a leopard never changes it spots. You've been warned. Take great care. When we get my wife's new car next month we will use a local garage. Also, why do they force you to take gardx, I told the guy I didn't want it and didn't want to pay £700 for a bag of shampoo. After multiples discussions he said he would give it to me for free. I said no thanks, I don't want it, as in, I do not want it full stop. He wouldn't stop. I said it's just a bag of shampoo I would have to throw away at a later date. He forced me to take it and put it down on my invoice....wtf. something weird going on there. Who pays £700 for some shampoo anyway??
Reviewer has confirmed their email address
Bought a car from these scammers, firstly the battery was flat but assured it was because the car had been stationary for a while. Had the car less than 2hrs before it started showing signs of major faults. Customer services are appalling, never answer questions directly and that is if you can actually get hold of them, if you ever manage to speak with the head of Big Assist or even the CEO of the company you would realise why, lead by example I guess! By his own admission he is ‘loving life’. Probably from all his hard earning customers money that he’s scammed them out of! We’ve been left severely out of pocket by dealing with these scammers. Save your money, your sanity and go somewhere reputable. They will not carry out the checks they promise to do and most certainly will not offer you the BIG quality they propose to offer. If I could. I would rate zero stars!
Wouldn’t recommend, awful services and even worse after care services! They make you buy gard x for £665 when probably worth £50! I said I didn’t want it and they said it had been applied to the car already so refused refund! The car was filthy and wasn’t cleaned properly and they “applied” this stuff over it! Very bad services they couldn’t give a shit about you and will add loads of extras sneakily! Wouldn’t recommend! Been through a month of hell trying to sort this out and they don’t even listen to you, I regret going here and purchasing the car! It was very rushed and I felt under pressure as they are very pushy and confusing! If I could I would give zero stars!
Reviewer has confirmed their email address
Wouldn’t recommend, awful services and even worse after care services! They make you buy gard x for £665 when probably worth £50! I said I didn’t want it and they said it had been applied to the car already so refused refund! When I got home I realised the car was filthy and wasn’t even cleaned properly and they “applied” this stuff over it! The product did something to the front car seat as it didn’t look that way before they applied it and they covered it with a plastic sheet and said “it’s still drying” when we took the plastic off it had stained it! Very bad services they couldn’t give a shit about you and will add loads of extras sneakily! Wouldn’t recommend! Been through a month of hell trying to sort this out and they don’t even listen to you, I regret going here and purchasing the car! It was very rushed and I felt under pressure as they are very pushy and confusing! If I could I would give zero stars!
Reviewer has confirmed their email address
Shambolic hire and fire company .They keep hiring 18 year olds to save paying higher wages to older more experienced staff..Unfortunately as a result the company has ended up with issues of immature behaviour in the offices .poor customer services et .
Don't Be Penny Wise and Pound Foolish - FM15NFZ The Nightmare began when I reserved the 2015 Volvo XC90 ( FM15 NFZ ) online by paying £99 and then went to the enfield branch to see the car and paid another £401 to make it £ 500 as a confirm purchase , Car had NO DASH BOARD WARNING LIGHTS , after hours of hard sell of extended warranty , paint protection and gap insurence from them I managed to get away and close the deal with just the gap insurence . I was suppose to pay and collect the car within same week but when I read some of the online reviews I decided to hire a 3rd party pre purchase vehicle inspection company to inspect the car before I make the remaining payment . Guess what ? the inspection report came that the car has more than 4 serious faults and 2 minor faults that will effect the engine and transmision that can cause major safety hazards anytime . These faults will cost at least £ 2000 to fix from volvo dealership . 1. TCM-P06066B Control Module Processor. Algorithm Based Failures. Event information . DIESEL ENG (Fuel System/Combined System) 5 problems exist 2 . DIESEL ENG-PO34192 Camshaft Position Sensor A Circuit Range/Performance (Bank 1 Or Single Sensor). Component Failures. Performance Or Incorrect Operation 3 . ECM-P227900 intake Air System Leak General Failure Information. No Sub Type Information 4.ECM-PO34400 Camshaft Position Sensor A Circuit Intermittent (Bank 1 Or Single Sensor) General Failure Information No Sub Type Information 5 .A DIESEL ENG-P133078 Injector Control Pressure Lower Than Desired (Engine Car also had a big tear on the leather of the dashboard , driver side which was never mentioned or shown anywhere in the advert . inspection mechanic was shocked to see that too . I sent an Email to big motoring to get those issues fixed so I can come and collect the car asap . After many calls and conversation with Sales , reception and finance someone decided to call me back today to inform that their CEO ( Harry wormwood from Matilda ) have decided to not to fix any issue on that car as it is an old car and put it up for sale on website again immediately to sell to someone else WITH FAULTS as it is . They said they have refunded my £ 500 deposit but I feel cheated upon as if they had not listed the car for sale with faults then I could have bought a car without wasting my hard earned £ 160 , saving me from the the nightmare, hassle I had to go through in the process , his response was that it was a courtesy call to inform me and I can go on website and reserve the same car again . Not to my surprise they have already re listed the Volvo XC90 FM15NFZ again with faults to make some else POUND FOOLISH .. If they have any courtesy they should 1st refund me the £ 160 too and then fix all those issues before selling it to some one else .
Reviewer has confirmed their email address
I would give it a 0 if I could. AVOID AT ALL COSTS. I purchased my car 10 days ago and have seen damages on my car after 1/2 days that was very well hidden from me. They took my car to wash after signing an agreement without asking me if I wanted one, and they clearly touched up the chips so it looks presentable on the viewing, and it must have come off during the wash. They also done a brilliant job trying to hide a massive crack on the plastic near the ignition (by the driving wheel) which looks absolutely disgusting and definitely not worth the money I paid. They are ignoring my emails and they keep telling me the manager does not deal with this matter, its the 'after sales' team, which they are never available. I still do not have my agreement with big motoring world, only my finance. BIGGEST SCAMMERS. PLEASE DO NOT IGNORE THIS AS I DID AND NOW IM IN THE SAME POSITION!!!!!!!
Reviewer has confirmed their email address
Lloyd in response to AVOID AT ALL COSTS!!!!! 0 STAR RATING!!!
They done the same with me, booked to see the car I bought and they literally just washed the car before showing it to me. When asked why “I can’t see for any scratches now” they said they’d never heard that before! Got the car home after wash and dry myself and was covered in scuffs and scratches!
Refused a return on a 2 week old faulty vehicle My mother purchased a 26k car from them. The vehicle had scuff marks to the nearside rear. The employee stated they would buff out and that you could claim on the Paint protection to fix it. This was a lie. They also supplied no documentation on this £1000 option they sold her. They sold her a 3 year £3000 warranty and stated you can take it to VW. Now claiming "oh you can but we only cover £75 an hour". Stated this was in the terms but terms not supplied until the day after buying the vehicle. Took 8k from my card but this wasn't reflected in the finance amount. For comparison, VW offer 2 years warranty, 2 years servicing, 2 year breakdown for £750. A third of the price and servicing included. The vehicle has scored rear brake discs. Instructed to go to Halford. Halfords state it needs rear Discs and pads. Big Motoring World say it doesnt need them after seeing 1 picture. Their "master tech" says its just corrosion. They havent even seen the vehicle. The vehicles got knocking from the suspension. The Gardx applied with swirl marks all over the car, at a price of nearly £1000. Lied about the full price of the car with options. Refusing to replace the discs and pads. Requested a refund within 30 days and refused to accept the return. Charged £750 for Gap insurance when it was purchased elsewhere for £150.
Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL
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