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59 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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59 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Excellent customer service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service provided by Jonathan. A quick, smooth and efficient sale. I am over the moon with the A3, a brilliant car, very pleased.

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Sharon from Blackburn Audi in response to Excellent customer service

Good morning Joanne, Thank you for your 4.8 star review. I have cascaded your comments to Jonathan as I know he will be delighted to read your feedback. Thank you for taking the time to post your views and for your kind words for Jonathan. We hope you are enjoying your A3 . Sharon - Swansway Motor Group

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"An easy 5 star review "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very much happy with my little TT, I absolutely love driving it, I've aways had newish/nice cars but this is so much nicer to drive than any other car I've had. I had an A Class before and the difference in the way they drive is unreal, so much more enjoyable! The car is perfect for me, it suits me to a T. I have to thank Jonathan for the incredible customer service, advise and help when deciding to purchase the TT. He gave me all the relevant information needed, he ran through the car and details in a great amount of detail. The car was presented extremely well, it was sparkling clean, the inside looked and smelt amazing, I couldn't have asked for any more at all. I love everything about the car and cannot fault Jonathan at Blackburn Audi.

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Sharon from Blackburn Audi in response to An easy 5 star review

Good morning Victoria, Thank you for your 5 star review. I have cascaded your comments to Jonathan and the Senior Management team at Blackburn Audi as I know they will be delighted to read your feedback. Thank you for taking the time to post your views and for your kind words for Jonathan and we are thrilled you are enjoying your Audi TT. Thank you so much for your custom. Sharon - Swansway Motor Group

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"New Audi A1 😍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole process was excellent, every member of staff was very very good! Really helpful, friendly and nice people to deal with. I am so happy with my A1. Thank you Blackburn Audi!

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Sharon from Blackburn Audi in response to New Audi A1 😍

Good Morning Asma, Thank you for your 5 star review. We are delighted you found our Team welcoming and helpful. Enjoy your new A1. Thank you so much for your business and we look forward to welcoming you back in the future Sharon - Swansway Motor Group

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"RS3!!! Mean Machine!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had an S3 a while back and when I was ready to swap I went for a A35 AMG, great car absolutely great car but when my Wife got her RS5, I knew I wanted an Audi again. I went to Blackburn Audi and viewed a RS3 and instantly fell in love with it! I did the deal with Adam and everything he did was fantastic. The RS3 is UNREAL 🔥So much quicker than the AMG and easy on the eye too! I can't give anything under 5 stars for Audi, Adam and the team made the whole experience stress-free and mega exciting buying my new car!

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Sharon from Blackburn Audi in response to RS3!!! Mean Machine!!

Good afternoon , Thank you so much for this five star review. We are delighted to read that you had a great customer journey with Adam and the team at Blackburn Audi We trust you are enjoying your new vehicle . Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group.

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"Impressive car with lots of new features"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't be happier with my RS6, its a spectacular vehicle, I've spent the first few weeks a little confused with all the modernised technology, new features and high tech gadgets, its been slightly complicated but fun getting to know everything about the car. Adam is highly knowledgeable and provided excellent customer service, the communication was great through-out. Adam did provide an in-depth handover, he was thorough with the documents and in showing me all the bits and pieces with the car, it was just a lot to take in but now I have figured it out I am utilising the functions to the maximum. I am highly impressed with the car and the service that came with it, thank you to Adam and the team.

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Sharon from Blackburn Audi in response to Impressive car with lots of new features

Good Afternoon Anita , Thank you for your 5 star review. We are delighted you are enjoying your new RS6. I will cascade your kind words to Adam and the team at Blackburn Audi as they will be delighted to hear from you. Thank you so much for your business and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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"Happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with my experience with Audi, I will be back in contact with them in the coming weeks to book in for a service. I use Audi (Blackburn Audi) to maintain my cars as well as buying from them. I always give them feedback around my experience and I must say its always positive and they do a great job on the customer service side and the after care they offer. I already recommend to everybody.

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Sharon from Blackburn Audi in response to Happy customer

Good Afternoon Ewelina, Thank you for your 5 star review. We are thrilled to read you have had a great experience with both our Sales and Service team at Blackburn Audi. Thank you so much for your business . We look forward seeing you again in our dealership . Sharon - Swansway Motor Group

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"Switch to electric couldn't be easier! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In the last 2 years I have bought 3 Audi's from Blackburn Audi, I think that says enough alone, the team are a pleasure to deal with, a fantastic team! The most recent purchase was a RS E-tron GT! What a car! First electric car I've bought, or even driven and I'm amazed with it, its performance is unreal. The car before that was a Q3, mainly for my Wife and it's a lovely car, she is very pleased with it. I will always buy from Audi in Blackburn they know exactly what they are doing and always look after us to a exceptional standard.

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Sharon from Blackburn Audi in response to Switch to electric couldn't be easier!

Good Afternoon Asif, Thank you so much this 5 star review. We are delighted to read that you have had another great customer journey with our team at Blackburn Audi. Welcome to the world of electric and we are thrilled to read you are enjoying the experience. The RS ETron is an amazing car. Thank you so much for your loyalty to the brand and our Blackburn dealership . Sharon - Swansway Motor Group

"Exceptional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Needing to express how satisfied we all are at swansey Audi in Blackburn. Chris who works in service, is exceptional he's very professional, and explains in detail if needed. Chris thank you.

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"Long wait for MOT."
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked my car in for a simple MOT for 8:30 am arrived at 8:15 and handed in my key and sat in the waiting area. No one came to speak with me or update me until I asked what was happening given it was now 9:55am. I was told it can take upto an hour and a half to do a MOT which is ridiculous and I questioned this I was then told they had to complete a health check which takes longer. Excuse after excuse. Eventually got my car at 10:10 am No apology or explanation. Will not use again . No interest in customer care.

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"Awful dealership "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my car in for a recall a few weeks ago to be told only one of the recalls had been done due to not having enough time to complete the other. I then took my car to a different dealership for the work to be completed and they told me that the work hadn’t been done in the first place and had to complete both jobs for me. So Blackburn had my car all day and have done nothing with my car. Absolute fraudsters!

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Finance
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Warranty
Ratings
59 reviews4.2 out of 5 stars — Rated Very Good
Excellent
46
Very Good
2
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    79%
    Would recommend this dealer to family and friends
    81%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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