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59 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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59 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Amazing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my Audi's, I've had Audi's now for a very long time, I tend to keep them for around 2 years and then swap them out for a newer model, this is why using Blackburn Audi works so well for me, they have great package options available for this. I have just taken an Audi Q3 and its lovely, the interior is absolutely perfect, such a lovely car to be in. I do spend a lot of time in my car so its important for me that its comfortable. This time round I dealt with Neil, all I can say is, Neil is KING AUDI! He is highly knowledgably and extremely helpful in regards to any questions regarding difference's in models and specs, there wasn't a question he couldn't answer. He is a nice gentleman with so much information. Thanks to Neil and Blackburn Audi!

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Sharon from Blackburn Audi in response to Amazing

Good morning Diane, Thank you for your 5 star review. We are delighted you love the Audi brand and it is lovely to hear you are enjoying your new Q3. I will cascade your kind words to Neil. Thank you so much for taking the time to share this feedback. We look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Quick car purchase"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the Audi Q2 online and it ticked all the boxes for what we wanted/needed. I was in a hurry to get the car, I wanted to pick the car up very quickly as we was on our way to the Lakes for a get away. After speaking with Neil, he understand my tight timeframe and made a special effort to get in early to do the hand-over and ensure we was on our way as quickly as possible. The handover could not have been smoother, Neil had everything prepared and ready to go, the level of service was incredible. The valeting department did an amazing job and a very quick turn around, they worked hard to have the car spick and span for my early arrival. The car is mainly for my wife, and she is over the moon with it, she likes it because its higher up and the seating is higher giving more visibility. I had a Skoda Octavia before, so similar engines but the handle and output is very different. The only thing that wasn't done before the sale was the service, however, I understand this was due to the lack of time to prepare the car, (hence the 4.5* and not 5*). Neil has already got me booked in to my local Audi garage for the service to be done, so its taken care of.

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Sharon from Blackburn Audi in response to Quick car purchase

Good Morning Keith, Thank you for your 4.5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled Neil managed to get everything organised for your timescale. We can see from this feedback your wife is enjoying the Audi Q2. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"5 star review "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Neil was a star! He was always in regular contact and kept me in the loop with constant updates during the process. I absolutely love my Audi Q2, its the best car to date I've owned. Thank you to Neil and co for all your help and amazing customer service!

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Sharon from Blackburn Audi in response to 5 star review

Good Morning Neil, Thank you for your 5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled you had an amazing customer journey with Neil. We trust you are enjoying your Audi Q2. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Immaculate cars and showroom "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Audi Q3 from Neil at Blackburn Audi, Neil was excellent, he was highly professional, yet friendly and welcoming. The Audi Q3 was in immaculate condition, both inside and out was presented superbly, the attention to detail stood out. The whole showroom was pristine and all cars displayed looked extremely well kept. Neil left no stone unturned, I will definitely be returning to Blackburn Audi for future purchases, they have set the bar high with their exceptional service and pristine vehicles.

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Sharon from Blackburn Audi in response to Immaculate cars and showroom

Good Morning Dylan, Thank you for your 5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled Neil and the team made your customer journey with us amazing. We trust you are enjoying your Q3 vehicle. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Back on the road!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was quite scary at first when I got my new Audi A1, I hadn't driven for quite a long time but it was time to get behind the wheel again. I thought, I'll spend the extra and get a nice new car and that way it will encourage me to want to drive. Now I'm used to driving again and know the car well I am so happy to have this car, its so nice to drive and has helped with my confidence on the road. Neil was really great with me he knew I was nervous about the car and test driving it but he talked me through everything and made sure I was comfortable, he was really patient too. I will come back to Audi in Blackburn 100%

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Sharon from Blackburn Audi in response to Back on the road!!

Good afternoon Salma, Thank you so much for your 5 star review. Your comment's are helpful to others who will be considering using our dealerships and your time taken for providing this feedback is gratefully received. We're thrilled to read your kind words and pleased you have re-gained your confidence in driving again. Thank you for choosing our Blackburn Audi dealership, we are delighted you're pleased with your A1 purchase. Sharon - Swansway Motor group

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"Nothing but top scores! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am well chuffed with my A4 purchase, since taking the car away I've loved driving it, its super smooth and mega comfortable. I'm made up with it totally. Adam was as good as gold, spot on with all his information and provided very good customer service when purchasing. I have to rate top scores for both the car and service I received from Adam.

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Sharon from Blackburn Audi in response to Nothing but top scores!

Good Afternoon Anthony, Thank you so much for your 5 star review. Your comment's are helpful to others who will be considering using our dealerships and your time taken for providing this response is gratefully received. Adam will be thrilled to read your kind words. Thank you for choosing our Blackburn Audi dealership and we are delighted you're pleased with your A4 purchase. Sharon - Swansway Motor group

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"Reliable A6 and Excellent Salesman Neil"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased an Audi A6 from Blackburn Audi, and I am delighted with it! Neil, the salesman who assisted me was fantastic, from the moment I stepped into the dealership, Neil made me feel valued as a customer. He took the time to understand my requirements and guided me towards the A6, which has proven to be a perfect fit for me. He provided me with all the relevant information I needed and patiently answered all my questions. The over-all experience and Blackburn Audi was top notch. I am confident in my purchase decision and look forward to enjoying many more miles with my A6.

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Sharon from Blackburn Audi in response to Reliable A6 and Excellent Salesman Neil

Good Afternoon Fawad, Thank you for your 5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled Neil and the team made your customer journey with us amazing. We trust you are enjoying your A6 vehicle. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Flawless experience with Adam"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently had the pleasure of dealing with Adam from Blackburn Audi, and I must say that his exceptional customer service exceeded all expectations. His knowledge and enthusiasm for cars was evident throughout the entire process, making it a delightful experience. My experience with Adam has been nothing short of perfection. Now, let's talk about the main highlight of my visit—the remarkable RS6. Words simply cannot express how impressed I am with this car. While I haven't had the opportunity to drive it extensively, the moments I have spent behind the wheel were absolutely unreal. The RS6's performance is simply mind-blowing, its power delivery is effortless. If you're in the market for a vehicle that sets new standards, I highly recommend reaching out to Adam and looking at the RS6, or any other RS model. It's a decision you won't regret.

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Sharon from Blackburn Audi in response to Flawless experience with Adam

Good Afternoon Jason, Thank you for your 5 star review. We are delighted to hear Adam exceeded your expectations. The RS6 is an amazing choice of vehicle and we are pleased to hear you are enjoying it. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Drove 2.5 hours - so worth it! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We upgraded our Q7 last month and although its obviously very similar, its nice to be in something newer and more modern, the car is lovely, we knew we would like it, but the new features and added extras are brilliant. We searched for the car first and found the perfect one with Blackburn Audi, next time we are looking to upgrade I will certainly give them a look at first. Neil was a great help, highly knowledgeable and gave us all the time we needed to look over the car and ask any questions, there was no pressure put on us to buy, Neil was 5* through-out.

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Sharon from Blackburn Audi in response to Drove 2.5 hours - so worth it!

Good morning Christine, Thank you for your 5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled Neil and the Team made your customer journey with us amazing. We trust you are enjoying your vehicle. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Highly recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Neil was a great guy very helpful and was able to answer any questions regarding the A6 I was there to purchase. I would recommend Neil and Audi Blackburn to others looking for purchase an Audi.

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Sharon from Blackburn Audi in response to Highly recommend

Good morning Gordan, Thank you so much for your 5 star review. Your comment's are helpful to others who will be considering using our dealerships and your time taken for providing this response is gratefully received. Neil will be thrilled to read your kind words. Thank you for choosing our Blackburn Audi dealership and we are delighted you are pleased with your A6 purchase. Sharon - Swansway Motor group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Car Leasing
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Finance
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Sell Your Car
Servicing
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Warranty
Ratings
59 reviews4.2 out of 5 stars — Rated Very Good
Excellent
46
Very Good
2
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    79%
    Would recommend this dealer to family and friends
    81%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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