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59 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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59 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"5*"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Yes happy with Audi A3! Happy customer 5 star

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Sharon from Blackburn Audi in response to 5*

Good Afternoon Jacek, Thank you for your 5 star review. Your comments are gratefully received and I am delighted to read your feedback. Thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor group

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"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car is running perfectly fine, no complaints at all. As for the customer service, they were really helpful and did everything necessary to ensure a smooth sailing purchase. They made sure to answer all my questions, and they always returned calls/emails. The whole experience was smooth and easy. I'd give it 5 out of 5.

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Sharon from Blackburn Audi in response to ⭐⭐⭐⭐⭐

Good afternoon Alan, Thank you for your 5 star review. We are delighted to hear the team at Blackburn exceeded your expectations. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Outstanding service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have owned Audi's for the past 25 years and have been to Blackburn Audi numerous times over the years. I have never had an issue with the sale or the car, the team are always highly accommodating and welcoming. It was Adam who sorted us out this time and he did a cracking job, he was a very nice bloke and a pleasure to deal with, he has even promised to send us some floors matts out, so I can only commend them for their outstanding service and after care.

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Sharon from Blackburn Audi in response to Outstanding service!

Good Afternoon Stuart, Thank you for your review. Your comments for Adam have been cascaded to him and we are delighted to receive your feedback. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your loyal business to us and the brand. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group.

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"Great after care service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Oh I am more than delighted with my new to me Audi A1. It has been a wonderful machine to drive and suits me just fine. It did go back in as it had some scratches on the bodywork that I wanted repairing, but they rectified that quickly so I am very happy. Neil was a brilliant gent, very helpful and there when I had a query. I would be more than happy to recommend their services and would definitely visit this branch again.

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Sharon from Blackburn Audi in response to Great after care service

Good Afternoon Peter, Thank you for your review. Your comments for Neil have been cascaded to him and we are delighted to receive your feedback. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"One happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would be more than happy to recommend Blackburn Audi to others, I found Adam to be a lovely guy to deal with. I purchased a 23 plate A1 and I absolutely love it, the spec is amazing and she is such a good car to drive! Adam went through all of the functions with me and explained everything clearly before I left, so I am one happy customer.

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Sharon from Blackburn Audi in response to One happy customer

Good Morning Rhiannon, Thank you for your 5 star review. We are delighted to hear Adam exceeded your expectations. The 23 plate A1 is an amazing choice of vehicle and we are pleased to hear you're enjoying it. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Very thorough and helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I haven't done as many miles as I would've liked in my Q3, but from the trips I have made I am really happy with the vehicle. The condition was exactly as described and it was well presented at the showroom. Jonathan assisted with the sale and I thought he was excellent, very thorough and helpful from start to end. I would be more than happy to pass on my recommendations.

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Sharon from Blackburn Audi in response to Very thorough and helpful

Good Morning, Thank you for your 5 star review. We are delighted to hear Jonathan exceeded your expectations. The Q3 is an amazing choice of vehicle and we are pleased to hear you are enjoying it. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Cannot recommend Neil enough! 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot praise Neil enough, what an incredible salesman he is! He did absolutely everything he could for us and more, I would give him 10 stars if I could! After the sale we were waiting on a refund of £500 from the finance company, Neil did everything in his power and even wrote us an email on what to say so we could get that deposit back quicker. He really did bend over backwards for us, and the Q7 he sold us is nothing short of perfect! I would recommend Neil and the team to anyone😊

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Sharon from Blackburn Audi in response to Cannot recommend Neil enough! 😊

Good Afternoon Graham, Thank you for your 5 star review. We are delighted you love the Audi brand and it is lovely to hear you are enjoying your new Q7. I will cascade your kind words to Neil. Thank you so much for taking the time to share this feedback. We look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Over the moon👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought my A6 from the Audi guys in Blackburn and I am over the moon with it! It is everything I was after and drives sweet as a nut. Neil was the guy who helped us and he was brilliant, really friendly and nothing was too much trouble for him, he was on the ball with everything and always came back to me when he said he would. I have already recommended Blackburn to a few friends of mine👍.

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Sharon from Blackburn Audi in response to Over the moon👍

Good morning Andy, Thank you for your 5 star review. We are thrilled that you are over the moon with your Audi A6 from Blackburn Audi. We will cascade your kind words to Neil and the team. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Love my Q5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I absolutely love my Q5 that I recently purchased, it is such a wonderful car to drive. It was Adam who I dealt with and he was a great salesman, he knew exactly what he was talking about and answered every question I had. I am really impressed with the service I received, and would be happy to visit here again.

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Sharon from Blackburn Audi in response to Love my Q5

Good morning Javed, Thank you for your 5 star review. We are delighted you love your new Q5. I will cascade your kind words to Adam at Blackburn Audi. Thank you so much for taking the time to share this feedback. We look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Fantastic through and through "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service from end to end. Helpful, knowledgeable and good communication. Nothing worse than constantly chasing something up, none of that at all. I didnt get hounded when I got there, the salesman answered every question I had and gave me enough time and space to look over the cars and decide myself. A great franchise of Audi and one I would recommend!

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Sharon from Blackburn Audi in response to Fantastic through and through

Good morning Mr M, Thank you for your 5 star review. Your comments are gratefully received and I am delighted to read your feedback. Thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
59 reviews4.2 out of 5 stars — Rated Very Good
Excellent
46
Very Good
2
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    79%
    Would recommend this dealer to family and friends
    81%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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