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59 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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59 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Very positive experience all round!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife loves her new car and speaks very highly of Blackburn Audi where she bought her new car. Thank you Blackburn Audi for looking after my wife, she is overjoyed with her new car and cant thank you enough.

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Jaime Rodgers from Blackburn Audi in response to Very positive experience all round!

Good afternoon Mr S, Thank you for your 5 Star Review. We are extremely pleased to hear that your wife is overjoyed with her new vehicle and that her customer journey with Blackburn Audi was a positive experience. Thank you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"It's bright yellow and makes me happy!"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my new Audi A1, it’s bright yellow and makes me happy! The staff in the dealership made my experience very memorable and I won't hesitate to come back in future!

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Jaime Rodgers from Blackburn Audi in response to It's bright yellow and makes me happy!

Good afternoon Anastasia, Thank you for your recent review. We are delighted that your new bright yellow Audi A1 makes you so happy and that your overall experience at the dealership was a memorable one. Thank your for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Out of this world!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought my third car of David and once again he has exceeded expectations and provided a really excellent service. I bought a Q3 from Blackburn Audi but unfortunately, there were issues with the car and I had to return this, I have however, always wanted an Audi S3 and they had the perfect one in stock for me. The swap although inconvenient was handle very professionally David still managed to make the process quick, easy and stress free. Well done Blackburn Audi, you have smashed it again.

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Jaime Rodgers from Blackburn Audi in response to Out of this world!

Good afternoon Mr G, Thank you for your 5 Star Review. We are delighted to hear that your customer journey although not without issues at the beginning has been out of this world and that David has made this quick easy and stress free for you. We hope you continue to enjoy your new Audi S3 and may we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Really good "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a really good experience with Blackburn Audi when I recently purchased a new car with them. The salesman handled my purchase and was absolutely fantastic in making sure I got to test drive the car properly, explaining all the different aspects of the car and purchasing options and ensuring my car had everything I asked for and he managed to get me a really good deal. I really appreciated the time he took keeping me updated on the progress of my car and I felt extremely taken care of.

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Jaime Rodgers from Blackburn Audi in response to Really good

Good afternoon Jean, Thank you for taking the time to leave your recent review. We are extremely pleased to hear that your recent experience with Blackburn Audi was a really good one and that our salesman ensured you were taken great care of. Please may we also take this opportunity of thanking you for your custom and we look forward to welcoming your back in the future. Jaime - Swansway Motor Group

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"Happy on all grounds"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Happy on all grounds with the service I received from here, they were extremely kind and made sure the car purchase process was stress free and it was smooth sailing for me. A totally professional service from start to end. The Audi A3 is a lovely car, I'm really pleased with it.

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Jaime Rodgers from Blackburn Audi in response to Happy on all grounds

Good Afternoon Elaine, Thank you for you 5 Star Review. We are so delighted to hear that you are really pleased with your new A3 and that your whole customer journey with us was a stress free and smooth sailing experience from start to finish. Please may we also take this opportunity to thank you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Above and beyond "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Audi Blackburn go above and beyond to help. Sajid looked after me and assisted me in choosing the car which was right. His customer service and professionalism was excellent. He was very knowledgeable and ensured all time scales were met in order for me to get my dream car. He kept in contact with us throughout the process, as buying a car can seem daunting at first but I were soon put at ease. Everything was done without hassle and I'm so pleased with the car I received. I cannot thank Sajid enough for the help he provided and I would not hesitate to recommend his services to anyone in the future. Thanks again Sajid!

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Jaime Rodgers from Blackburn Audi in response to Above and beyond

Good afternoon Mohammed, Thank you for you 5 Star Review. We are delighted to hear that your customer journey with Sajid was excellent and he was knowledgeable, and that this was a completely hassle free experience for you. We hope you enjoy your new car and may we please take this opportunity to thank you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"My number one choice of dealer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

One of the things that stood out the most for me with Blackburn Audi was the level of communication between myself and Sajid which was second to none, I was kept up to date with everything, all of my queries got dealt with and the ones he were not directly responsible for he still took ownership of. On the day of collecting my Audi Q8 he made all of the arrangements and everything went nice and smoothly. The experience I had with Blackburn Audi make this my number one choice of Audi dealer to go to in the future. Highly recommend them to others.

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Sharon from Blackburn Audi in response to My number one choice of dealer

Good afternoon Babatunde, Thank you for you 5 Star Review. We are delighted to hear that your customer journey with Sajid was excellent and he was knowledgeable, and that this was a completely hassle free experience for you. We hope you enjoy your new Q*8 car and may we please take this opportunity to thank you for your custom and look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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" A returning happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have bought a few cars from The Audi Centre in Blackburn and I have not had a single issue with them, they have always been faultless. Sajid who dealt with me on this occasion was very professional and a great help when needed, he was not pushy at all, I felt really comfortable whilst dealing with him. The Audi A1 is stunning and drives smoothly, I could not be any happier with it. I will certainly be back here again when I'm wanting to upgrade and I would recommend this dealership to anyone that is looking to purchase and Audi.

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Sharon from Blackburn Audi in response to A returning happy customer

Good Afternoon Nigel, Thank you for your review. Your comments for Sajid have been cascaded to him and we are delighted to receive your feedback. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your loyalties to us and the brand. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group.

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"Outstanding service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5 stars does not do this company justice on how well I was looked after throughout the purchase of my Audi A3. David delivered an outstanding service from the initial phone call to the handover of my car, he had the ability to make me feel like I was the only customer and not many other customers that he was trying to deal with and only there to get a sale out of. I'm absolutely made up with my new car, it drives like a dream and I love every second I'm driving it.

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Sharon from Blackburn Audi in response to Outstanding service

Good afternoon Michelle, Thank you for your 5 star plus review. Your comments for David have been cascaded to him and we are delighted to receive your feedback. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. It is great to hear you are enjoying your new A3 . Thank you for your loyalties to us and the brand. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group.

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"Recommendable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am absolutely happy! The car is excellent and the ales guy Sajid was great, he bent over backwards to provide the best service possible, I highly recommend asking for Sajid if you're looking to buy a car from Blackburn Audi. Sajid gave great information and advice and above all was transparent and upfront with the information he provided.

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Sharon from Blackburn Audi in response to Recommendable

Good afternoon Daniel, Thank you for your review. Your comments for Sajid have been cascaded to him and we are delighted to receive your feedback. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your loyalties to us and the brand. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group.

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
59 reviews4.2 out of 5 stars — Rated Very Good
Excellent
46
Very Good
2
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    79%
    Would recommend this dealer to family and friends
    81%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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