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59 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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59 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"We talked about it for weeks"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We are very happy with the car, we even had a long holiday drive with it which went smoothly. So, yes, the car is running more than well. It is definitely 5 star rating for these guys, we've been very happy with the service we had, with the details and all enquiries dealt with very quickly. I honestly forgot the name of the man who went through the whole process with us, but it was the best communication we had, all the questions answered, and the car was ready to go in such a quick time. We talked about our experience there for weeks to others. It will be great if you can pass him our appreciation, Stuart, maybe if that's his name? Thank you so much

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Jaime Rodgers from Blackburn Audi in response to We talked about it for weeks

Good afternoon Tasia, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Stuart was a happy, informative and speedy experience for you and that you have also been able to enjoy a holiday with your new vehicle. Your comments are gratefully received and we will of course inform Stuart of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Jaime - Swansway Motor Group

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"Very good overall"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A great experience all round. Best impressed. Thanks Blackburn Audi.

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Jaime Rodgers from Blackburn Audi in response to Very good overall

Good Afternoon Maia S, Thank you kindly for your 5 Star Review your comments are gratefully received. May we thank you once again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"A 5 star rating"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm pleased to report that everything is running smoothly with my Audi A3. No problems to speak of; it's all fine. I had an excellent experience with the customer service, particularly with Stuart, who was very helpful. Definitely deserving of a 5 star rating

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Jaime Rodgers from Blackburn Audi in response to A 5 star rating

Good afternoon Andrew, Thank you for your 5 Star Review, we are happy to hear that your Audi A3 is running smoothly and that your customer service journey with Stuart was an excellent experience. Thank your once again for your custom and we look forward to welcoming your back in the future. Jaime - Swansway Motor Group

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"Accommodating and efficient"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was in need of a new car and had been searching online, I didn't know exactly what I wanted until I saw the Audi Q3 that Blackburn Audi had in stock! It looked absolutely perfect and ticked all of the boxes for what I needed out of a car. I came down for a closer look and ended up driving away with it that afternoon. I would definitely rate a 5 star rating, they have been excellent with me from start to finish and I've had no issues since I drove away with it. I would pass on my recommendations to all friends and family and I would certainly use them again in the future when the time comes to upgrade/swap. A huge thank you to Sajid who looked after me through the sale and was only on the other end of the phone (or email) if I had any questions prior or post purchasing!

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Jaime Rodgers from Blackburn Audi in response to Accommodating and efficient

Good afternoon Thomas W, Thank you for your 5 Star Review, your comments and recommendations are gratefully received. It is always lovely to hear how happy our customers are with both the service received at the dealership and how delighted they are with their new vehicle. We hope you have many fantastic journeys in your new Audi Q3. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"⭐⭐⭐⭐"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great dealership, great staff and great cars.. Prices are always fair or better and I can't complain about the service I get year in year out as a returning customer. I did have a couple issues with the car on this occasion however, these were fixed for me as quick as they were discovered.

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Jaime Rodgers from Blackburn Audi in response to ⭐⭐⭐⭐

Good Morning, Thank you for your recent review, your comments are greatly received. We are sorry to hear on this occasion you suffered issues but glad that these were resolved quickly for you. Thank you once again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Glided through it "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We are actually new customers to Blackburn Audi, it was our first time buying a car from them but I can tell you for sure that I am absolutely loving the Audi A1 and will be back when I want a new car in the future. I enjoy every moment I am in the drivers seat, it runs insanely smooth on the roads and is surprising comfortable for a smaller car, its lovely inside with all the techy bits and gadgets. The process itself ran smoothly, I had a gentleman called Stuart carrying the sale and he made it easy and super smooth for us. He talked us through the paper work in great detail and away I was with my new car. A huge 5 star out of 5 star rating.

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Jaime Rodgers from Blackburn Audi in response to Glided through it

Good Morning Jacqueline, Thank your for your 5 Star Review your comments are greatly received. We are delighted that you chose Blackburn Audi and that your time with Stuart was informative and smooth. It is great to hear that you are loving your new Audi A1 and all its added extras. May we take this opportunity of thanking you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Extremely excellent😁"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi, I do really enjoy driving my newly purchased Audi A1. I am still figuring things out with the car, more about the technical side of things but I do believe I will get better as time goes on, the more and more I drive it. I would like to say a huge thank you very much to David, for taking care of me during the short time I spent at Blackburn Audi's dealership. He took into consideration my needs and guided me though the sale very well, he was able to point me in the direction of cars that suited my needs, and with his help I decided on the A1, which is a perfect fit for me. I have nothing but good experiences when I drive the new Audi A1. Extremely excellent! Thank you, Mary.

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Jaime Rodgers from Blackburn Audi in response to Extremely excellent😁

Good Morning Mary, Thank you kindly for your 5 Star Review, Your comments are gratefully received and we will of course cascade these to our Blackburn Audi dealership. We are extremely pleased that your journey with Nick was excellent and wish you many more great experiences whilst driving your new Audi A1. Thank you kindly for your custom and we look forward to welcoming you back in the future. Jaime -- Swansway Motor Group

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"So far so good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came to Black Burn Audi to purchase a new Audi A7, as an everyday day but mainly for the school runs. I haven't driven it that much, I have only been behind the wheel a handful of times, but from what I have driven of it, I have very much enjoyed. Its exactly what I was hoping for and a great price straight from the manufacturer. I received a great level of customer service from Nick, he made the sale very easy to follow and ensures there was no delays during the process. Thank you Nick, fantastic service and a lovely car, just like you described it!

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Jaime Rodgers from Blackburn Audi in response to So far so good

Good afternoon Rajiv, Thank you for your 5 Star Review, your comments are gratefully received. We are are delighted that you are very much enjoying your new Audi A7 and that your customer journey with Nick was nice and easy with a fantastic level of service. May we thank you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Great salesman Nick"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All is running well with the Audi A5 that I purchased form Blackburn Audi, its a great car and drives smooth, its a pleasure to drive. I was dealing with a salesman who was called Nick and he was excellent, helpful and friendly from the get go and was always available when I needed! I am overall happy with my experience and wouldn't hesitate to recommend to others.

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Jaime Rodgers from Blackburn Audi in response to Great salesman Nick

Good afternoon Tahir, Thank you for your recent review your comments are gratefully received. We are pleased to hear that you are enjoying your new Audi A5 and that the customer service you received from Nick was excellent. We will inform Nick of this great review of which we are sure will delight him. May we thank you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Absolutely fantastic!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have not a bad word I can say about Blackburn Audi. They came highly recommended by my cousin who bought an A3 from them earlier in the year, they told me the service was fantastic and the car and in pristine condition. I went down and fell in love with an A1 which they had in a really nice colour with sun roof. The car was at a great price and the team in the dealership filled me with so much confidence that I had to take the car. I have had the car for roughly 3 months now and I couldn't be happier. I was especially impressed with how Jonathon called me two days after I took delivery of the car and explained there was some minor damage flagged to the alloys when the car left the showroom and I was given the option of having this resolved free of charge.. I hadn't even noticed the damage which I thought was really above and beyond. Very Happy Customer!

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Jaime Rodgers from Blackburn Audi in response to Absolutely fantastic!

Good afternoon Patricia, Thank you very kindly for your 5 Star Review. We are delighted that you are enjoying your Audi A1 and that your experience was a positive one. We really appreciate you taking the time to write this review and we will of course cascade your comments over to Jonathon, please may we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Finance
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Ratings
59 reviews4.2 out of 5 stars — Rated Very Good
Excellent
46
Very Good
2
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    79%
    Would recommend this dealer to family and friends
    81%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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