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WE called in to Bocking Car Centre to check the used stock on offer, I dont know why but I was feeling uncomfortable about buying from here so I went home and looked at reviews for this used car seller. WOW ! got to be the worst customer feedback ever, so that`s the end of that, got to look elsewhere.
Got a car that I love from Bocking Car Centre but it's cost me nearly a grand to get it fixed.
I recently purchased a 3 series BMW that I had test driven beforehand at Bocking Car Centre, upon getting home I detected noise coming from the engine. It turned out to be the timing chain that was failing. The car was recovered by Bocking road garage and a full refund without quibble was issued to myself. My thanks to Bob for a smooth friendly service. Edit; The condition of the car was down to a previous owner not taking the car for bmw recalls, it was in no way attributable to the garage who imo are completely free of any blame.
Reviewer has confirmed their email address
Geoffrey Cole from Bocking Car Centre in response to Helpful friendly service
Thank you for taking the time to review our service. We apologise for what happened when you bought the vehicle and we are happy that you felt we dealt with this in a professional manner. We try our best to deal with customers as swiftly as we can to not inconvenience yourself too much. Once again your feedback is very helpful for us to proceed in the future.
This Time last year I bought a Mercedes CLK 320 from Bocking Car Centre, When I bought the Vehicle I was informed that there was nothing wrong with the car I travelled from Lanarkshire in Scotland to buy the car when I went to collect the car and pay the balance no one showed me around the car they took my money and just said it's out there, The car was filthy, the rear window heater wasn't working when I got home investigated further and I found that the rear SAM unit had burnt out now on the receipt for the car I noticed that they had stamped that anything electrical was not covered in their warranty to me that leads me to believe that they knew of the problem, and Because I was trying to sell the car I find out that there is finance still showing on the car. so anyone please beware and stay clear as they do not give a Sh*t
Ashley Cole from Bocking Car Centre in response to Finance still showing on car
Thank you for taking the time to give us some feedback. I’m sorry you feel you’ve had a bad experience. We’ve been in business for a number of years and we cater for a large number of customers a month, and we strive to provide the best used car buying service for all our customers. We take all feedback on board to help us improve.
Ashley Cole from Bocking Car Centre in response to Finance still showing on car
This vehicle was definitley not on finance.
I was very interested in a Land Rover Feelander 2 Bocking Car Centre have on site, After I had read these reviews I decided that i would even go near the place to view the motor. I notice after every BAD (well they havent got any good ones really) reviews, they make no constructive replies, just the same uninterested replies if only to show they have read the reviews and couldnt care less. So I will save my money and go somewhere else that are really classed as dealers and not rip off merchants. Do read these reviews before visiting or handing over any money at all. (Henry. from Media Investigations)
Ashley Cole from Bocking Car Centre in response to Glad I didnt buy from this dealer.
Thank you for your comments, however this feedback would have been more constructive if you had visited our garage, it saddens us that the feedback put you off visiting. We address any concerns that our customers may have over the telephone or in person and try to resolve any issue that they may have.
BAD SERVICE, BAD CAR, TAKES YOUR MONEY AND DOESN'T WANT TO KNOW ABOUT ANY ISSUES. AVOID BOCKING CAR CENTRE AND MAKE SURE YOU READ REVIEWS PRIOR TO ANY PURCHASE.
Dave Johnson from Bocking Car Centre in response to ARROGANT MAN!!!
We are saddened to read the disappointment that your experience of our garage was not what you envisaged and we apologise for this. We both encourage and welcome customer feedback which is extremely valuable for us to maintain customer satisfaction.
I’m glad I didn’t take notice to the reviews. Thanks Bocking for a lovely car, good service and a most pleasant experience
Geoff Cole from Bocking Car Centre in response to I’m glad I didn’t read reviews first
Firstly we would like to take this opportunity to thank you for taking the time to share your review. We are pleased you chose our garage to purchase the vehicle.
My third car from Bocking Car Centre. Once again a great car at a good price from a friendly local garage would highly recommend.
Geoff Cole from Bocking Car Centre in response to BMW 630i
Your kind compliments and valued custom are gratefully received. Thank you
I just brought a nissan pathfinder from Bocking Car Centre, I got told by my local garage that shouldn't be on the road so take back to them for refund and 10 minutes later they put back on on forecourt for sale.
Geoff Cole from Bocking Car Centre in response to Bad dealer
Thank you for your comment. We are glad to know you are happy with your refund. We are in the process of rectifying any problems you had with the vehicle.
made the phone call , spoke to dave, told me car was excellent inside and out, payed £100.00 returnable deposit as long as I turned up to view, drove a 260 mile round trip only to find the kia car grimed in filth all on the inside, rear wiper seized up, 3in rotted hole in the top of tailgate door, asked for my money back, told me its none refundable, should of looked at reviews, needs shutting down.
Dave in response to arrigent money grabbing robbers
Worst garage ever. Swerve.
Geoff Cole from Bocking Car Centre in response to arrigent money grabbing robbers
May we take this opportunity to sincerely apologise regarding the miscommunication for the non refundable deposit £100,. Deposits are none refundable. Our information and details are clearly displayed on our various websites and on our adverts for our buyers to make informed choices prior to purchase. With all prices of vehicles being reflective of the quality.
West Yorkshire based Bocking Car Centre has a great choice of used cars in their Keighley based showroom. Renault, Audi and Vauxhall are just some of the makes that are included in their stock and the choice doesn't end there. If you are looking for a car in the West Yorkshire area then Bocking Car Centre might be a great place to start.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Bocking Car Centre
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