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251 reviews from our car dealer reviews community
Leave a review for Cargiant
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251 reviews from our car dealer reviews community

Leave a review for Cargiant
Leave a review
"Headache"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car a year ago in August from Cargiant in White City, London. A few days after my purchase it was one problem after another and ongoing .A month into buying the car I had to take it to the garage to get issues fixed. A year has passed and this morning I have dropped the car off at the garage again for same issues.. ........

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Jennie Symes in response to Headache

Hello we are having a similar experience.... did you get this sorted with cargiant? I am trying to get them to take back a car we bought in July.

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"Terrible service"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from Cargiant in January. They tried to pressure me to get their expensive AA warranty as they said my car was no longer under warranty. I didnt take their one anyway because I didnt see what I was getting for that much money. When I took my car to he serviced, it turns out that had i brought it around the time that i bought the car, it would have still been under warranty so because of their lies, I missed out on my car being under warranty. I brought the complaint to them in June and I am still chasing them at the end of September for a response. Disgusting customer service. If anyone knows how I can take this further, I'd appreciate the info.

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"be careful "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

absolutely unhappy with cargiant in london, since I bought my car i have been running to problems. its not the car that is the problem is the car giant service. make sure that when you buying you car , you arrange your own individual inspection and do not buy any additional services such as AA warranty. there are more covers which you can take outside car giant. my A class had a issue with stalling so I returned and it was still within the 6 months warranty. they kept the car for more than 4 weeks which is not even allowed and yet the problem was not resolved, they ended up replacing a irrelevant part. after I got my car back after a long time, the same problem occurred again but this time it was outside my warranty period. however they are obliged to fix the problem as it is still the same problem. therefore, they used my aa warranty policy to claim on my behalf and to get the car fixed without actually getting permission from me. now I cant cancel my policy and I have to end up paying for it for car giant fault. it took me 4 months to get my purchased car from them. its very easy and smooth to buy a car from them but as soon as you run into problems , they nowhere near helpful.

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"Sold a car with serious faults"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a car by Cargiant with some serious faults !!!!!!!After previously buying a car from car giant we decided to go straight there for an upgrade, found the car we wanted waiting time was pretty long dealing with the going to different sections to pay sales pitch for things we said we didn't want drove away happy 3 days later we found a fault with one of the doors called car giant was booked in with after sales for later than month luckily I put the car in for a health check with my own mechanic well that's where I then got a long list of faults with the car including clutch faults wheel alignment issues took the car back to car giant and was called to collect as it was to big of a job for the 1 day it was booked in for given a later date now after 6 days we still don't have our car back and not one thing has been fixed on our car yet thanks to ordering parts ect moral of the story of your going to buy a car from car giant make sure that day or the day after you take it for a health check with a private mechanic !!!!!! So car giant can't say you caused them

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"Terrible experience - avoid at all costs"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car Giant sold me a car, took the deposit and then decided to tell me they'd sold the car to someone else. Appalling and very unprofessional behaviour. Suspect they sold the car to someone wanting finance to get them more money for the sale. They took the deposit with no problem but it'll take at least 10 days for the cheque to be sent and cleared for me to get my money back. Absolutely disgusted.

"Borderline rude!"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These guys have become borderline rude, especially their manager who questioned why I have test driven around 5 cars with them over the last 5 years and never bought from them. Just on that basis, he asked me to wait for 30mins so that he can take special permission to allow me to test drive. If that’s the case, publish this policy so customers / potential customers don’t waste their time coming to your yard.

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"Even MANAGERS are RUDE! AVOID!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I made an online application to PCP a car. I received a phone called next day from the finance team saying that the application was accepted for HP not for PCP. I tried to explain the situation to a MANAGER. He was utterly rude. He kept saying that you made the application and accepted the terms and conditions. I said you're right, I did accept the terms and conditions but I made an application for PCP not for HP. He hang up the phone!! I now have a hard search on my credit file for nothing. Absolutely ridiculous. Avoid Cargiant at all cost.

"Very very bad experience."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cargiant sold me a car and warranty. The warranty was useless when I claimed and the car had a dodgy service record and missing safely recalls. Won't be going back.

"Good experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Cargiant today, everything went smooth from the beginning to the end, I was anxious. the reception by Kwamw, he was friendly and he spent time explaining everything clearly, by the time I stood up I was calm and had an idea what car to choose, I chose the second car I viewed, then Danny sorted a good car finance deal for me, he was professional and friendly . I appreciated everything, everyone was nice and efficient. The whole process took almost 4 hours so you may need to dedicate your day for a car search, the finance etc. I give Cargiant 10/10. Thank you

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"AFTER SALES ABSOLUTELY APPALLING! AVOID "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beware of CarGiant, they have excellent sales people but VERY POOR After Sales Service!! If you notice all the excellent and good reviews are concerned with the Sales team, and VERY POOR reviews concerning AFTER SALES, which says this company uses all types of excuses to shift blame so as not to fix damaged cars. This has to stop!! It’s unfair!! I purchased a Mercedes CLA Coupe from CarGiant on 3rd September 2018, the clutch stopped working after 28 weeks (21st March 2019) of driving and consequently had to be recovered by my Mercedes breakdown service, who confirmed after their inspection costing £162 (hundred and sixty-two pounds) per hour, that the clutch indeed needed to be replaced at a cost of £2500 (Two thousand five hundred pounds). I referred the matter to CarGiant After-sales team on two occasions, one by telephone and the other in person where I spoke to Jessica and Adam Hat respectively. I was informed on both occasions that due to the car being outside the warranty period of 25 weeks (3rd March 2019) CarGiant are not under obligation to repair the car. Under the Consumers Right Act 2015 it states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. For a used car, “satisfactory quality” takes into account the car’s age and mileage. The car is a late 2015 model, so it was under manufacture’s warranty when I purchased the car for £17,667, (therefore I was not afford the option of extended warranty) with a very low milage of 23k. From what I understand the clutch should last between 60k to 100k miles on a Mercedes car, depending on driver practice. Therefore, seeing that the car milage is only currently 35k, the fault was present when I purchased the car, therefore CarGiant have NOT sold me a car that was of “of a satisfactory quality”, “fit for purpose” and “as described”. In addition to above, following my recent service of the car at a Mercedes Dealership, I was informed that the brake pads were completely worn and will need replacing. Since the above incident with the clutch, and my conversation with Adam Hat, who stated that I needed to prove that the fault was present when I purchased the vehicle, I found a Service document for the car dated 02nd July 2018 which stated that the front brake pads are appox 80% worn, of course this was not pointed out to me when I purchased the vehicle, and I would not have known the implications of 80% worn I’m not a mechanic, therefore it’s the responsibility the sales representative to have pointed it out, tell me that this would mean replacing the pads within six months. If that had been the case I would not have purchased the car. I’m certainly not blaming the sales representative, for he gave me information that was on the computer screen in front of him. It seems to me the person(s) carrying out the initial checks did not highlight the faults with the clutch and the brake pads which was obviously present. I brought the car back to CarGiant on 22nd October 2018 (thereabout), using my lay-mans terms to describe that the car was “sluggish’, lost power and back parking sensors were not working. The sluggishness referred to the changing of gears. After I brought the car in I was told that the mechanics updated the computer system and no fault was found with the car. I left still experiencing that the car was still sluggish but just took the word of CarGiant’s mechanics who informed me that it was a technical error and not a mechanical fault. Again I am not a mechanic, I relied completely on CarGiant’s policy to provide me with a car of a "satisfactory quality” and “fit for purpose” and “as described. Should I had needed a mechanic to test drive the car before hand, CarGiant should have pointed this out, I know this indeed is not a requirement. I have subsequently written to CarGiant and are giving them the opportunity to fix my car. The financial burden and stress this has caused me is phenomenal, I’ll update here as to the outcome. Just beware, in fact I’d say not to purchase from this company, you don’t know what you’re getting, read the other After Sales reviews

Chris Antonis in response to AFTER SALES ABSOLUTELY APPALLING! AVOID

I have had exactly the same sort of experience. I am shocked at Cargiant's behaviour.

Jennie Symes in response to AFTER SALES ABSOLUTELY APPALLING! AVOID

Hi Pearl, I’m having issues with a car we bought in July, I have asked them to take back ownership of it! I was wondering if you have got anywhere with your complaint?

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Dealership Information

Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.

What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.

Deals in: Cars, 4x4s
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
251 reviews4 out of 5 stars — Rated Very Good
Excellent
162
Very Good
32
Average
12
Poor
27
Terrible
18

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Contact Information

Address

Cargiant
White City 44-45 Hythe Road
Gateway Industrial Estate
London
Greater London
NW10 6RS

Get in touch

020 8969 5511
http://www.cargiant.co.uk

Opening times

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Dealership Statistics

78%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Cargiant

Company Formed: 1977
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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