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274 reviews from our car dealer reviews community
Leave a review for Cargiant
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274 reviews from our car dealer reviews community

Leave a review for Cargiant
Leave a review
"Happy with the service provided"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was very happy to work with a salesman named pier. Pier helped me in narrowing down my choice to the right car. So far I've had no problems with the car. Also the supagard is wonderful. Car looks amazing

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"AVOID "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please avoid this company if you can, terrible service throughout. Starting at the fact they were extremly rude as i was not using there finance company, (which was 130 per month dearer than bmw finance), they would not allow me to pay the deposit i wanted to and also charged me 400 pound to use my own finance. After collecting car it was extremely dirty and looked like it was untouched by the team at car giant, after driving home i noticed a terrible smell in the boot. Like spoiled milk, over days it got much worse and requested car giant to look into this, they advised i get a valet done which i told them would not solve the issue but they insisted. After getting this carried out the smell disappeared for a week or two. the smell is now back 10X worse due to the weather warming up and i asked if they could look in to getting the boot carpets changed for me as this in my opinion is the only way which would sort, they asked for a quote and once i spent 3 days chasing one they all sudden decided they could not help ( even though i am still in warranty period) they obviously couldn't be bothered covering the costs to resolve the issues. 35K car and it stinks of foul milk

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+1 Found this review helpful
"Not recommended cargiant!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I do not recommend Cargiant I do not recommend Cargiant! I bought a car 6 months ago! The car is from 2018 with 60 thousand miles on board. After half a year, my engine faults started to appear! I also opted for a warranty insurance that I paid for in vain, because when I called them to repair the car, they told me that it could not cover my cost, although this was included in the warranty. So I do not recommend buying cars from Cargiant, there are some thieves who manipulate you to buy their cars after they are not responsible for anything.

"Now I can’t reserve a car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been a very loyal customer of Car Giant for many years and i have bought a few cars with them over the past years,Now I can’t reserve any more cars with Car Giant in London,  because I have apparently reserved more cars than I have bought!!Reserving is a great option, but NOT if you can’t use it when having to spend a great deal of time and money travelling up from far away.  We never know the condition of the car, until driving up there to see it. My only option now is to risk spending even more time and money, to travel all the way there, with a very real chance that the car I have travelled up to go and see, being sold before we arrive.  Now I feel it’s time to go elsewhere to buy a used car.

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+2 Found this review helpful
"Very unprofessional!! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been a very loyal customer of Car Giant for many years and must have bought and part exchanged 6-7 cars with them over the past 10 years. Called this morning to make sure they still do valuations for part exchange and I was told to just pop in and get the valuation done which I thought was great! I went in and headed straight to the part exchange desk where I waited for a good 5 mins until a member of staff walked in with his coffee and suggested that I should find a car that I want to buy first then get a valuation booked in. How would one calculate their budget without knowing how much they can get for the car they are part exchanging??? I find this ridiculous!!! I agreed and I then went online and found the car I wanted and told them that I was ready only to find out that the old man at the part exchange desk decided to shout accross the room while having a customer sitting in front of him only to tell me that I must get the keys to the car that I want to buy to have a look at it before they can see me for a part exchange!!! AGAIN, how stupid!!! I wanted to know how much they are willing to offer for my car first so that I can calculate my affordability which is common sense in my opinion but Car giant appears to be only interested in forcing you to buy!! You have just lost a very loyal customer and believe me I will no longer be recommending you to anyone!! Good luck surviving!!

"Not the most reliable company. "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chosen car wasn’t washed properly, green mould left on the windows , salon wasn’t properly cleaned either. Once you have paid for the car, you will be one of them all sittin, waiting to either car to be fixed or simple to get it . No one will look at you twice once you have signed contract! After some waiting around to sign contract, to get deposit back etc you will wait for someone who take pity on you and finally give you ur car keys . You will have to go to collect it by yourself. There will be no one to direct you outside but you will be so exhausted that it would feels like blessing. My car has scuffs on it and quite fresh but i drove off just because i was feed up with it and wanted to go home. Now, month later, it turned out that roof is leaking quite badly, all of sudden i remembered that girl who told me that she was waiting for her car to be fixed since morning, she did looked very stressed out and tired… well it will be me soon , once they respond to my letter. Would i recommend Cargiant? No !

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+3 Found this review helpful
"worst reception "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

from looking for a car to finance was excellent service, jordan in sales and bryan on finance was very helpful, they’re everything they can to help customers, but when it comes to collection reception is the worst ever customer service i ever seen, this asian girl is so abrupt and talking to customers like they are a 5 years old kids, she never smile and not willing to help at all, i think she shouldn’t be a receptionist, her attitude is the worst i ever seen in car giant. this is dated 31/07/21 at 11:30 AM. with jordan and bryan i will give 5 star . but this girl affect the rest of my ratings.

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"Worst customer service ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car giant are a bunch of crooks. Took a deposit of £490 without advising only 1 key was available for car purchased and when I advised I would only take car with 2 keys or money off car to purchase key (£200) they said no and would be keeping my deposit. They are withholding money they do not legally have the right to do so as did not state that only 1 key available at time deposit paid. Cannot express ny disgust fir this shambolic thieving company strongly enough!

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+4 Found this review helpful
"Problems with car and terrible after sal"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spent 14 k on car and I get problems are car giants fault but it is how you deal with them. The car has now had 2 clutch kits and I am still looking at no car. Instead I have been told to wait again. I have now been waiting over 3 weeks for a car repair (I had the car for 5 weeks only). If you are unlucky with your purchase be warned about terrible after sales

"Returning customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Second time I've purchased my car from these guys and they didn't let me down,,great service,very organised ,aftersales excellent ,7 days from picking my new car to driving it home ,it needed an oil change so they paid for it to go to Halfords to have a full service so it won't need one for 18 months they even had the pollen filter changed Fantastic service ,see you again in a couple of years .

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Dealership Information

Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.

What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
274 reviews3.8 out of 5 stars — Rated Very Good
Excellent
164
Very Good
33
Average
13
Poor
34
Terrible
30

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Contact Information

Address

Cargiant
White City 44-45 Hythe Road
Gateway Industrial Estate
London
Greater London
NW10 6RS

Get in touch

020 8969 5511
http://www.cargiant.co.uk

Opening times

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Dealership Statistics

72%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Cargiant

Company Formed: 1977
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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