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Car giant are a bunch of crooks. Took a deposit of £490 without advising only 1 key was available for car purchased and when I advised I would only take car with 2 keys or money off car to purchase key (£200) they said no and would be keeping my deposit. They are withholding money they do not legally have the right to do so as did not state that only 1 key available at time deposit paid. Cannot express ny disgust fir this shambolic thieving company strongly enough!
Spent 14 k on car and I get problems are car giants fault but it is how you deal with them. The car has now had 2 clutch kits and I am still looking at no car. Instead I have been told to wait again. I have now been waiting over 3 weeks for a car repair (I had the car for 5 weeks only). If you are unlucky with your purchase be warned about terrible after sales
Second time I've purchased my car from these guys and they didn't let me down,,great service,very organised ,aftersales excellent ,7 days from picking my new car to driving it home ,it needed an oil change so they paid for it to go to Halfords to have a full service so it won't need one for 18 months they even had the pollen filter changed Fantastic service ,see you again in a couple of years .
I bought Audi A4 , they said is HPI clear and I notice after few days front seatbelts jammed (in most of the cases car involved in accident causing this) And to be honest that's the most important check they should perform on cars before selling, is just putting your life at risk: SEATBELTS, obviously they haven't check them and they just lie us in the face , Also found paint spray marks on passenge side both doors resprayed marks on windows, I have 4 different tyres brand and model, Please don't buy as looks like they don't really care about customers and I just waisted my money now I will ask for seatbelts and tyres to be replaced and some sort of compensation for my time waisted becouse of them been so unprofessional, I will update my review when completed
I spent just under £12k on a 17 plate bmw. From the moment we turned on the car you could clearly hear something was wrong. If I had not noticed something was wrong I would’ve driven a car which would’ve endangered mine and my families lives. I was made to drive a car which had needed the following items to be replaced Timing chain kit, tensioner (keeps timing chain intact) cab sharft gears, rear crank shaft oil fiel, rocker cover gasket, spark plugs, oil filter, air filter, aux belt kit, clutch kit, fly wheel They are so unhelpful and have no customer service I have been spoken to rudely by several members of staff and made to feel like all the issues are my fault. They all just sit there talking amongst one another when you go in and do not help or serve customers and are highly unprofessional.They expect me to constantly drive back and forth to pick it up, I was told the car would be dropped to me and now I am being told I will have to take time off work again to pick up this car. I was sold a death trap which could’ve literally blown up while driving it all I have been offered is a bmw health check and £100 petrol (which I have to pay for and then invoice them for) also according to car Giant £100 of petrol fills up a 1.5l BMW 4/5 times..... when in reality it would fill it up twice at most which is what I have spent driving back and forth already. They have tried to rush this whole process and sold me a car which is clearly not road worthy. I am paying insurance for a car I have not been driving and car giant refuse to offer me anything else or any sort of compensation. If I could give 0 stars I would,
The place is filthy and they operate like a Primark of cars. Do not expect any after sales attention because they will find any loopholes to avoid responsibility of the faulty parts the cars come with. Avoid at all costs.
Cargiant has a great selection of cars - but it will come with a price! 1. on average whole purchase and part exchange takes 6 hours or even NEXT day ! 2. advisor is obsessed with selling you additional features 3. car comes rather dirty inside so I felt pushed to actually clean it within cargiant product - massively overpriced but very good wash for 300 £ 4. PArt exchange - bad price 5. After 7 long hours I was exhausted and tired - dealer could not find second car key ! !! !! Over all cargiant is probably a good choice for someone much younger than me and who has a whole day or even two to waste . BTW - I am happy with my car so far NEver again
Booked me in for the wrong car first time. After ringing to confirm my booking and to guarantee to see the car and potentially buy the same day, as I was travelling for over 2 hours and paid for trains to arrive at the dealership and the car to be sold with no remorse to me as a customer. Absolute joke would never recommended. Dealership resembles a fast food/tk maxx vibe. Awful. Didn’t even get offered refreshments or an apology for my journey. Shocking.
Please be very careful when buying car in CarGiant London. If you don’t know mechanic go with somebody who can check car for you to avoid disappointment. Spot my good looking second hand Mazda which looks very clean, has good tyres, low milllage, thick pads and minimal wear on brake disc, reasonable spec and good price, advertised as not involved in accident. Well noticed little bend in daylight above rear wheel which easily could be pulled out so went for viewing. Car has only essential service during 3y warranty and then was used until end in cargiant offer so for example oil wasn’t changed for 2y instead 6m- claim they don’t sell car without service history. Don’t buy repairing insurance for thousands there as it simply isn’t worth it - be better off to extend warranty with car manufacturers. Cleaning/vaxing is worst you can imagine, average Jo can do it better- total waste of £300, you get however cleaning pack in fancy case most likely to fix their cleaning yourself. Car required full service ( it could cost thousands on top purchase price if trimming kit, turbo, clutch or brake disc need to be replaced) so first trip was to garage where mechanic mentioned that rear side under mentioned bend was sprayed/painted on metallic paint. Well couldn’t see much but year after when went to professional detailing workshop and they used hard wax to expose beauty of paintwork it was clearly seen that side was repaired/repainted in car sold as not involved in accident! Well take paint thickness meter with you if want to buy any car there as precaution. Certainly could negotiate better price if could find out it earlier but now is too late and simply real condition of car wasn’t as advertised during sale. Please feel warned.
It’s an awful company, don’t trust them. I bought a 2014 Tiguan and they confirmed that they had checked all the safety and electrical parts. However I sent the car to the Volkswagen marshal and revealed that the steering wheel alarm is deactivated before car sale!!!!! Never trust them
Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.
What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977
White City 44-45 Hythe Road
Gateway Industrial Estate
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