Cargiant reviews, London
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139 reviews from our car dealer reviews community
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139 reviews from our car dealer reviews community

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"Extremely disappointed!!! "
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently paid 17k for a car from Car Giant and AC doesn't work on it, sales assistant said that fluid might be low so I've said that is not an issue but after calling BMW they told me this car had problems with the condenser and it was called in, which makes me think the 120 point check that they advertise is not really that accurate or probably they don't really do it and this in not the only issue one of the tires is has cracks and its from 2011 and the cars is a 14 plate making the tire over 6 years which tire manufacturers recommend to change it when over 5 years old at this point any reputable garage would recommend to change it even if the tread is withing MOT passing standards, well after calling them "after sales assistants" guided me to a halfords garage after going there and checking it this lady calls car giant and clearly guided by them to be as tight as possible when it comes to replacing stuff she tells them over that the tire is in good condition and does not require changing and the cracks on it have been caused by curb scraping (alloy wheel is in good condition) and she admits that the tire should not be older than 5 years but apparently they don't care that when you buy a car from them and you're on the motorway going back home the tire might explode. The cherry on the cake is that the cars computer is telling me that servicing need to be done in May and the month has almost passed so now after spending 17k on the car i'm faced with extra cost for the costly run flat tire that needs to be replaced servicing for a car that I've bought 4 days ago even the doggiest dealership would do the servicing if it would be needed and also the AC condenser but thanks to BMW they will carry out repairs on it for no cost. In my opinion Car Giant just buys cheap cars with problems, don't even do proper checks they don't care about your safety and after that they sell it for a hefty price to you and after buying it you wake up that besides the nice amount of money that you had to pay for the car you are faced with other extra costs. I completely understand that they sale used cars but safety standards and servicing when needed should be priority that's why you pay the extra cost. Would not recommend them, extremely unsatisfied!!!!!

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"Very good "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had no issues at all with my Vauxhall Corsa from Cargiant! I have had it for a while now and I have had no issues with it at all. It was clean and in very good condition. This is the second time I have used this company. The dealers have all been very helpful and the car is great value for money. They could have given me a better amount for my part exchange but overall I am very happy and I would buy from Cargiant again.

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"Sold me a faulty car"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Part ex my Audi for astra we had seen , went to view it liked it , one small thing on the dash board light saying service vehicle soon , was told by the young lad taking us for a test drive that it had just had a service and the light needed taking off ,fine we thought so bought the car , got car home took it to get light taken off and we was told that this light had meant the car had a fault , gonna give a quick run down now ( as getting wound up already ) we never had our car for 3 weeks as we was trying to sort out problem , car giant customer service was next to no good at providing this ,once We had sorted out problem we asked for some sort of good will gesture to which was was told that we should of kept all our receipts to prove how we got about without a car for 3 weeks Not happy one bit I would of loved to Come back on here if the matter ever gets resolved to prove that Cargiant does care about their customers.

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"really good experience "
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had no issues at all with my Mini from Cargiant. I have had it for a few months now and it's been great! No issues at all and it was clean and in good shape when I received it. The dealers were very knowledgeable and helpful and I would happily recommend them.

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"Wrong information"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car sold to me by Cargiant needed two oxygen sensors replaced as the engine managment light came on 5 miles after leaving the dealer. Upon calling Cargiant regarding the service light that was on the dealer told me it was due a service despite being given completly different information when buying the car. Customer service and after care team are rude and unhelpful.

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"Fantastic!"
5 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

Upon arriving at Car Giant my first thought was feeling overwhelmed at the size of the place & a little bit daunted! The staff was on hand though to point me in the right direction & everyone I spoke to was extremely friendly & helpful. Marc who assisted me with purchasing my car went above & behind to help me make the right decision. I got a great price with the part exchange on my car too. Absolutely in love with my new car! Car Giant was a very positive experience for me & I highly recommend!

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"Buying my car"
5 out of 5 stars See
Dealer's knowledgeable
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Excellent service and staff are very professional, loads off different makes and models to choose from, would recommend this Cargiant to anyone.

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"Great deal, great service, great car!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited Car Giant on Saturday to take a pre booked test drive of a Lexus CT, the service was excellent, everyone was so friendly, and Leon Carrington the sale advisor was great, he had great product knowledge about the car, he helped me check the car over for any dents or marks. Clearly he wanted a sale, but his service led to the sale without the horrific pressure sales you get at some places. I arrived at 10:45 and drove out with finance all complete at 15:30, they even washed and polished the car for me. Plus the price was excellent, I feel like I got a truly smashing deal! Plus it's always nice to be able to wander around and see the massive range of cars up close.

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"Car Supermarket! 2nd Car Bought!"
5 out of 5 stars See
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Vehicle cleanliness
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Resolving issues

Literally, Cargiant is a car lovers dream. Its a Car Supermarket. Every big car maker has its own massive shed where there are 100s of different cars parked together with different models separate. Staff are great too. I went on wed, looked around for an hour or so. Chose a car, went to Finance for a quote. Came next day morning and picked up the car! As simple as that! Special mention to Usman, the sales guy who actually helped me make my mind (no american-style forced sales pitch)! He was very knowledgeable and made it 10 times easier! Incredible! Don't know why I've been going on gumtree and autotrader for the past 9 years when I could've just popped in here! _____________________________________ Further Update: Came the 2nd time and bought a friend with me to help him get his car from Cargiant and not only was he impressed and bought his car, he also came with me again to see if he could get one for his wife. I would be upgrading my car again very soon in June from Cargiant. Fantastic place!

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"Lovely car but..."
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have to say that Cargiant is a massive car sales market where I bought my lovely car but they don't look after clients at all. We spent a whole evening there and no one bothered to offer any drinks... Left with our new car and after a few miles got a flat tyre. The guy who replaced it said that they definitely knew it ,as the car stayed at their premises for four days before we were able to pick up due to payment delay and it was full of emergency repair foam... No one at Cargiant mentioned anything about the tyre...All in all just good prices and huge variety of cars.

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Dealership Information

Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.

What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977

Services available
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
139 reviews3.8 out of 5 stars — Rated Very Good
Excellent
74
Very Good
31
Average
7
Poor
18
Terrible
9

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Contact Information

Address

Cargiant
Gateway Industrial Estate Hythe Road
London
Greater London
NW10 6RJ

Get in touch

020 8969 5511
http://www.cargiant.co.uk

Opening times

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Dealership Statistics

76%
Would recommend this dealer to family and friends
79%
Thought the dealer was knowledgeable and helpful
76%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Cargiant

Company Formed: 1977
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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