BEWARE OF CAR GIANT AT ALL COSTS BEWARE OF CAR GIANT AT ALL COSTS. please all of those given negative comments i am happy to come together and take this further, this is ridiculous. I purchased the Mercedes EQC Reg - on the 19th October, details of logged emails from the date of the purchase to all the faults called to complaint about the faults 1st report - 13th November 2024 Fault Noise as car drives 2nd report - 11th Feb 2025 Fault Dashboard showed an error sign 3rd Report 19th April 2025 Fault - Car moves and stops , moves and stops I purchased my vehicle in October 2024. While I was fully aware that it was a second-hand car, one of the main reasons I chose to buy from Car Giant—as I have done in the past—instead of a private seller, was the confidence and assurance your company provides regarding vehicle history and reliability. I expected that I was purchasing a car with no major faults and one that could be driven reliably for at least a few years. Unfortunately, this has not been the case. Shortly after purchase, I began to notice a strange noise while driving. I contacted Car Giant, and the vehicle was taken to Mercedes for diagnosis and repair. A few weeks later, I received the car back. However, not long after this, an error message appeared on the dashboard. Once again, I reported the issue, and the vehicle was sent to Mercedes and, I was told, repaired. Approximately a month after that second repair, while driving, the car began to stop intermittently. I could barely drive any distance without the vehicle cutting out. I reported the issue to Car Giant again and was advised to contact Mercedes directly to arrange for the car to be taken in. I was extremely disappointed to learn that I had to pay out of pocket to have the car towed to Mercedes. To add to my frustration, the customer service representative I spoke to at Car Giant was dismissive and rude, repeatedly insisting that the issue had nothing to do with Car Giant and that I was solely responsible for getting a software update, as advised by Mercedes. I fail to understand how a software issue could cause the car to completely shut down while driving. Nonetheless, I just wanted the issue resolved. Mercedes eventually informed me the software update had been completed and that the vehicle was ready for collection. However, when I went to pick it up and attempted to drive it away, the car stopped again—before I had even left their premises. Given the repeated issues and the significant inconvenience and distress this has caused, I have already requested—and I continue to insist on—a return and refund for this vehicle. I have not had any peace of mind or enjoyment from this car since the day I purchased it. It has spent more time in repair than on the road. I am no longer comfortable owning a car that has had so many faults from the outset, and I am particularly concerned about the potential costs and risks once the warranty period ends. And now barely 6 months car giant is trying to wash their hands off i am now calling car giant and they are telling me they cant take it further, i have barely got to enjoy this car only bought it Oct and since then it has being in and out in the mercedes garage and it will be there for weeks, so to be honest i have not even gotten to really drive this car. one problem after another. and now car giant being rude about it is not willing to help. how can you buy a car between 6 months and 1 fault after another . and now the car that will not start is right now in the mercedes workshop and cargiant refusing to do anything about it i am afraid that if i take responsibility it will cost me thousands a car i have barely gotten to drive. How is this fair. i would have taken my chances and bought a private sale and known that the responsibility is mine. but i trusted CAR giant.. Anyone reading please advice me who can i take to. i am writing to the Ombudsman but i need to take this further. so if anyone can tell me who to reach out to , i will also find out about lawyers. because this is ridiculous.

I purchased a car in December 24 and there were issues on the test drive which were pointed to the sales rep and was promised to resolve them just fobbing off tactics. I have a report confirming and would not accept the rejection of the car used all types of tactics storage charge £25 when challanged they came back alleging parked on private land again challanged they threathen to leave my car on the DOUBLE YELLOW LINES this did not work they have forcefully delivered the car which was rejected these are thugs and I am not suprised with their tactics may I ask why they do not accept credit cards ? They know what they are up to and they kept my car for 6 days then allege there was nothing wrong they think we are idiots like them this does not end here I will be challenging you NEVER BUY CAR FROM THESE THUGS !!

Bought a 2021 Peugeot. within 12 weeks car asking me for oil. i thought was normal so left it, waited 2 months for there to be a oil leak, a coolant leak, and all the pipes connected to the turbo to burst and had to get the whole turbo repaired. costs £2000 now. As its been after 6 months (9 months) they aren't helping and currently working out how im going to take them to court. I'm paying an independent company to do a service check to prove there was issues at POS. the finance company then can bring this to car giant.

Very disappointing experience with Cargiant. All I requested was to meet the responsible manager at the company, but that didn’t happen. I contacted Audi, and they confirmed the car is with them and should be ready next week or the week after. I informed Cargiant that I am traveling with my family to Europe using this car and requested a replacement vehicle of the same value or equivalent. Instead, they provided me with a car worth only £2,000, which is completely unacceptable. The purchase was based on assurances from their legal representative that the car was in Audi for repairs and that everything was clear in their records. However, they disregarded this. I requested a return of the car and a full refund, but this was refused. It is unreasonable to purchase a car, and within two months, it has been out of service for over a month without resolution.

The dent was not there when we viewed the car - the cars are all piled together very close when we picked it up and when we got home saw what looked like someone had opened a car door on it. Called immediately they were not interested, alleged it was ‘on the paperwork’ that we were not shown or told about and factored in the cost lol. Rubbish - customer service probably says that to everyone - check your car with a tooth comb!!!!! Or don’t go there. We will never use them again - poor service and aftercare on the actual day of purchase for a car that cost nearly £20000

Purchased a BMW which had faulty gearbox within 6 months. Car at their warranty garage for over 2 months without any updates. Vehicle received last week and very next day, the gearbox broke down again. Complain sent by email but no response. Very disappointed with their unprofessional customer service and careless service

AVOID - after sales service is rubbish Bough a car on 08/06 Saturday, straight after left car giant the car already showing problems. The car making some weird noises, pulling to the right, start/stop function not working, vibrates over 40 mph and over heat. Phone them on Monday 10/06 they said to take the car to kiwik fit which I did, but they were unable to fix, so phone car giant after sales back and they book me in for 25/06 more than 2 weeks later to confirm the car fault. They said will be confirm next day 26/06, so I came to car giant on 26/06 and after 3 hours waiting they said that the car fault will be check next day….they have the car for more thank 24 hours and didn’t touch the car yet. So I lost 2 days of work plus travel 2 days from Gatwick for nothing, wast of time…..so I suggest looking somewhere else. The time I was waiting at car giant, saw so many peoples complaining about the car they have bought from car giant. Best option avoid car giant and look somewhere else.