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263 reviews from our car dealer reviews community
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263 reviews from our car dealer reviews community

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"DO NOT BUY FROM HERE "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I spent just under £12k on a 17 plate bmw. From the moment we turned on the car you could clearly hear something was wrong. If I had not noticed something was wrong I would’ve driven a car which would’ve endangered mine and my families lives. I was made to drive a car which had needed the following items to be replaced Timing chain kit, tensioner (keeps timing chain intact) cab sharft gears, rear crank shaft oil fiel, rocker cover gasket, spark plugs, oil filter, air filter, aux belt kit, clutch kit, fly wheel They are so unhelpful and have no customer service I have been spoken to rudely by several members of staff and made to feel like all the issues are my fault. They all just sit there talking amongst one another when you go in and do not help or serve customers and are highly unprofessional.They expect me to constantly drive back and forth to pick it up, I was told the car would be dropped to me and now I am being told I will have to take time off work again to pick up this car. I was sold a death trap which could’ve literally blown up while driving it all I have been offered is a bmw health check and £100 petrol (which I have to pay for and then invoice them for) also according to car Giant £100 of petrol fills up a 1.5l BMW 4/5 times..... when in reality it would fill it up twice at most which is what I have spent driving back and forth already. They have tried to rush this whole process and sold me a car which is clearly not road worthy. I am paying insurance for a car I have not been driving and car giant refuse to offer me anything else or any sort of compensation. If I could give 0 stars I would,

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+5 Found this review helpful
"Avoid at all cost "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The place is filthy and they operate like a Primark of cars. Do not expect any after sales attention because they will find any loopholes to avoid responsibility of the faulty parts the cars come with. Avoid at all costs.

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+2 Found this review helpful
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"conveyor belt "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cargiant has a great selection of cars - but it will come with a price! 1. on average whole purchase and part exchange takes 6 hours or even NEXT day ! 2. advisor is obsessed with selling you additional features 3. car comes rather dirty inside so I felt pushed to actually clean it within cargiant product - massively overpriced but very good wash for 300 £ 4. PArt exchange - bad price 5. After 7 long hours I was exhausted and tired - dealer could not find second car key ! !! !! Over all cargiant is probably a good choice for someone much younger than me and who has a whole day or even two to waste . BTW - I am happy with my car so far NEver again

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+2 Found this review helpful
"Awful service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked me in for the wrong car first time. After ringing to confirm my booking and to guarantee to see the car and potentially buy the same day, as I was travelling for over 2 hours and paid for trains to arrive at the dealership and the car to be sold with no remorse to me as a customer. Absolute joke would never recommended. Dealership resembles a fast food/tk maxx vibe. Awful. Didn’t even get offered refreshments or an apology for my journey. Shocking.

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+3 Found this review helpful
"_Con Artist_"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please be very careful when buying car in CarGiant London. If you don’t know mechanic go with somebody who can check car for you to avoid disappointment. Spot my good looking second hand Mazda which looks very clean, has good tyres, low milllage, thick pads and minimal wear on brake disc, reasonable spec and good price, advertised as not involved in accident. Well noticed little bend in daylight above rear wheel which easily could be pulled out so went for viewing. Car has only essential service during 3y warranty and then was used until end in cargiant offer so for example oil wasn’t changed for 2y instead 6m- claim they don’t sell car without service history. Don’t buy repairing insurance for thousands there as it simply isn’t worth it - be better off to extend warranty with car manufacturers. Cleaning/vaxing is worst you can imagine, average Jo can do it better- total waste of £300, you get however cleaning pack in fancy case most likely to fix their cleaning yourself. Car required full service ( it could cost thousands on top purchase price if trimming kit, turbo, clutch or brake disc need to be replaced) so first trip was to garage where mechanic mentioned that rear side under mentioned bend was sprayed/painted on metallic paint. Well couldn’t see much but year after when went to professional detailing workshop and they used hard wax to expose beauty of paintwork it was clearly seen that side was repaired/repainted in car sold as not involved in accident! Well take paint thickness meter with you if want to buy any car there as precaution. Certainly could negotiate better price if could find out it earlier but now is too late and simply real condition of car wasn’t as advertised during sale. Please feel warned.

"Faulty car"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It’s an awful company, don’t trust them. I bought a 2014 Tiguan and they confirmed that they had checked all the safety and electrical parts. However I sent the car to the Volkswagen marshal and revealed that the steering wheel alarm is deactivated before car sale!!!!! Never trust them

"They sold accident car to mee "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi I went cargaint to buy car which I saw on thire web Mercedes c 220 d 2016 plate they didn't let me test drive luckily I had 48 hours return policy I ask the seller is this been any accident they said no we don't sell accident car I brought Mercedes to home evening I was sitting down and I found the have been big accident next they I went back to car gaint i return the car day waste my time One Day to buy second day to return the car

"What a shame"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great selection of cars, unfortunately, the person who was looking after us was extremely rude and arrogant. What a shame

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+2 Found this review helpful
"Customer service is badddd"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I saw Mercedes A class on Monday, booked to collect it 10:30 on wednesday. Went in on wednesday and it took me until 2:15 to sort everything out. Worst customer service ever, no good morning no thank you. They eventually gave me my keys to take the car home. Guess what, both my rear front lights were broken and shattered. It was distgusting the way they treat you. All fine and good when you pay. I requested a refund and even then they did not say sorry, made me stand up for the whole hour of refund duration. Such a shame that the company cannot say sorry and implement a good customer service. You pay 15000 grand plus all the admin fee and stuff and the repect you get back is disgusting. Would not recommend to anyone. Please be careful.

"Very bad dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very very bad dealer. I bought a car they give me every paper world and they said car never been I accident and HPI clear. And they sold me warranty for £1288. After 3 weeks I went to can manufacture dealer Hyundai. They after inspections they informed me that this can was involved in heavy accident and we are not sure if airbag will be deployed if the car have next accident. Amd also the from bumper and gril and lights all is changed and it is copy. Not a genuine and also the car fully colour coded. I they give me report. Now car giants they just telling me we repair the car. Because the car in the front is knocking and engine rattling. But they mechanical saw the car 2 times bit they ignored to repairs.. and they sold me a faulty car..

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Dealership Information

Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.

What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.

Deals in: Cars, 4x4s
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
263 reviews3.9 out of 5 stars — Rated Very Good
Excellent
162
Very Good
33
Average
12
Poor
31
Terrible
25

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Contact Information

Address

Cargiant
White City 44-45 Hythe Road
Gateway Industrial Estate
London
Greater London
NW10 6RS

Get in touch

020 8969 5511
http://www.cargiant.co.uk

Opening times

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Dealership Statistics

74%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Cargiant

Company Formed: 1977
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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