0% Reviews
replied to
75% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


260 reviews from our car dealer reviews community
Leave a review for Cargiant
Leave a review

260 reviews from our car dealer reviews community

Leave a review for Cargiant
Leave a review
"Awful service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked me in for the wrong car first time. After ringing to confirm my booking and to guarantee to see the car and potentially buy the same day, as I was travelling for over 2 hours and paid for trains to arrive at the dealership and the car to be sold with no remorse to me as a customer. Absolute joke would never recommended. Dealership resembles a fast food/tk maxx vibe. Awful. Didn’t even get offered refreshments or an apology for my journey. Shocking.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"_Con Artist_"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please be very careful when buying car in CarGiant London. If you don’t know mechanic go with somebody who can check car for you to avoid disappointment. Spot my good looking second hand Mazda which looks very clean, has good tyres, low milllage, thick pads and minimal wear on brake disc, reasonable spec and good price, advertised as not involved in accident. Well noticed little bend in daylight above rear wheel which easily could be pulled out so went for viewing. Car has only essential service during 3y warranty and then was used until end in cargiant offer so for example oil wasn’t changed for 2y instead 6m- claim they don’t sell car without service history. Don’t buy repairing insurance for thousands there as it simply isn’t worth it - be better off to extend warranty with car manufacturers. Cleaning/vaxing is worst you can imagine, average Jo can do it better- total waste of £300, you get however cleaning pack in fancy case most likely to fix their cleaning yourself. Car required full service ( it could cost thousands on top purchase price if trimming kit, turbo, clutch or brake disc need to be replaced) so first trip was to garage where mechanic mentioned that rear side under mentioned bend was sprayed/painted on metallic paint. Well couldn’t see much but year after when went to professional detailing workshop and they used hard wax to expose beauty of paintwork it was clearly seen that side was repaired/repainted in car sold as not involved in accident! Well take paint thickness meter with you if want to buy any car there as precaution. Certainly could negotiate better price if could find out it earlier but now is too late and simply real condition of car wasn’t as advertised during sale. Please feel warned.

"Faulty car"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It’s an awful company, don’t trust them. I bought a 2014 Tiguan and they confirmed that they had checked all the safety and electrical parts. However I sent the car to the Volkswagen marshal and revealed that the steering wheel alarm is deactivated before car sale!!!!! Never trust them

"They sold accident car to mee "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi I went cargaint to buy car which I saw on thire web Mercedes c 220 d 2016 plate they didn't let me test drive luckily I had 48 hours return policy I ask the seller is this been any accident they said no we don't sell accident car I brought Mercedes to home evening I was sitting down and I found the have been big accident next they I went back to car gaint i return the car day waste my time One Day to buy second day to return the car

"What a shame"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great selection of cars, unfortunately, the person who was looking after us was extremely rude and arrogant. What a shame

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"Customer service is badddd"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I saw Mercedes A class on Monday, booked to collect it 10:30 on wednesday. Went in on wednesday and it took me until 2:15 to sort everything out. Worst customer service ever, no good morning no thank you. They eventually gave me my keys to take the car home. Guess what, both my rear front lights were broken and shattered. It was distgusting the way they treat you. All fine and good when you pay. I requested a refund and even then they did not say sorry, made me stand up for the whole hour of refund duration. Such a shame that the company cannot say sorry and implement a good customer service. You pay 15000 grand plus all the admin fee and stuff and the repect you get back is disgusting. Would not recommend to anyone. Please be careful.

"Very bad dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very very bad dealer. I bought a car they give me every paper world and they said car never been I accident and HPI clear. And they sold me warranty for £1288. After 3 weeks I went to can manufacture dealer Hyundai. They after inspections they informed me that this can was involved in heavy accident and we are not sure if airbag will be deployed if the car have next accident. Amd also the from bumper and gril and lights all is changed and it is copy. Not a genuine and also the car fully colour coded. I they give me report. Now car giants they just telling me we repair the car. Because the car in the front is knocking and engine rattling. But they mechanical saw the car 2 times bit they ignored to repairs.. and they sold me a faulty car..

"Con merchants"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After choosing a car, going through all the sales rigmarole I questioned Kia's 7yr warranty as cargiant were trying to sell me theirs. I was told i would have to find that out myself, whilst sitting at the sales desk i called Kia but they weren't available till after the weekend the sales girl said we could pay, take the car and if not happy with Kia's reply on the monday then return the car. I paid the £200 deposit and left the car there, she said I would get the deposit back if I chose not to buy the car. This all happened after the car was being prepared for 2 hours, we were there best part of the day. Surly this should have been discussed first before any agreement to buy the car. On the way home I decided it was too much hassle and wondered why they couldn't answer why the car wasn't kept up with services for the 7year warranty to be in effect, I phoned cargiant straight away and said I wanted to cancel the sale, I was told I had to go back and give my signature to get my deposit back, I was nearly home 20 miles away and that was out of the question so they agreed to post a cheque. No cheque was received 3 days later so I called them, they sent one out, it was stopped on the same day I put it in the bank, I called them they had no explanation, agreed to send another, it was stopped same day i put it in bank again, i called them said they should be able to do bank transfer, 3 people later one say's send an email to the manager to confirm it, my mobile battery was running out so i agreed. Sent email to manager with automated reply " out of office for 2 weeks" I guess they are trying to avoid giving me my deposit back so looks like I will have to go legal with this. My advise is to give cargiant a wide berth, they suck you in with their banter, are very clever at avoiding your questions and now looking back in hindsight I can see how quickly they wanted to get a signature and deposit.If I could give no star rating I would 😠

"I wouldn't rush back"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cargiant Well would I buy from here again? Only if I really had too. The ikea of car sales , one big system conveyor belt which is like a ride you can get off. I was 5 hours buying a car. Was told it'll take 2 hours on the phone to buy it, before I arrived for a test drive. Sales folk are nice but they push the warranty and extras but that's to be expected, they are sales people. Then you're left to wait 2 hours or whenever the next collection time slot is available. Then it's finance staff , they check details, then they take the money at a different counter. Then i had to wait another 2 hours more until my car was ready. The digital ticket system is reminiscent of the housing association or social, where it's a ticket and wait and watch the screen for your turn. The car is what I wanted and the specs so I endured it. But I will not rush back that's for sure. Especially since I bought a part electric car, and it had no charge only 1 mile range left on it when they handed it over eventually. They had it for over 5 hours and no one stuck it on the charger. They knew I was coming to test drive it and they never bothered to charge beforehand for that either. Really sucked all the joy out of buying a car.

"Headache"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car a year ago in August from Cargiant in White City, London. A few days after my purchase it was one problem after another and ongoing .A month into buying the car I had to take it to the garage to get issues fixed. A year has passed and this morning I have dropped the car off at the garage again for same issues.. ........

Get Car Finance

Reviewer has confirmed their email address

+8 Found this review helpful

Jennie Symes in response to Headache

Hello we are having a similar experience.... did you get this sorted with cargiant? I am trying to get them to take back a car we bought in July.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Find cars for sale in your local area

Dealership Information

Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.

What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.

Deals in: Cars, 4x4s
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
260 reviews3.9 out of 5 stars — Rated Very Good
Excellent
162
Very Good
33
Average
12
Poor
30
Terrible
23

Add Review

View 1 more dealership images

Contact Information

Address

Cargiant
White City 44-45 Hythe Road
Gateway Industrial Estate
London
Greater London
NW10 6RS

Get in touch

020 8969 5511
http://www.cargiant.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

75%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Cargiant

Company Formed: 1977
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more