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300 reviews from our car dealer reviews community
Leave a review for Cargiant
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300 reviews from our car dealer reviews community

Leave a review for Cargiant
Leave a review
"Jay"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Decided to purchase a VW Golf from Car Giant for my dad due to the good ratings on Trust Pilot. I felt i would feel comfortable with the purchase just because they were a big dealer and they would provide a quality vehicle. Saw a 2013 VW Golf at £10,600 and felt it was good price and enquired about the car and was told it had been just reduced by £400 so was priced at £10,200. Assuming it was a offer too good to be true I decided to head to CarGiant the same day. When inspecting the car there I noticed alot of dents on the panels. Spoke to the customer representative and was told if they wanted the a cheap job they will tell me a place close by!! Felt really disappointed with the response as i felt just getting the panels resprayed with cost around £500+. Took the car for the 2 min test drive they provide and decided to purchase the car. They charge an additional 1% for cash and another £100 admin fell so total was already going up. Purchased the car in the evening so I wasn’t able to inspect the car properly but felt assured that I was buying from a reliable. The £600 saving I felt I was making buy not going to a dealer has turned to a TSUNAMI. Door Matts were missing £75. Cigeratte lighter missing £25 from dealership. All alloys curbed quoted £150, tyres which should have covered 11K for somereason replaced with cheap quality tyres with a mixture of winter and summer tyres, quoted £320. Service not done for 14 month, £450. The door panels which were marked up have been quoted £600. I have also payed £280 to have rear parking sensors fitted. The bargain I thought I had at £10,200 had gone up to £11,850. I have also been advised by VW that the entire passenger side was reprayed to a poor quality, the bonnet was also repainted and the panels have not been aligned correctly. Its very likely the car was involved in accident. I feel extremely cheated by Cargiant by not informing me of the car being previously damaged. I decided to speak to Cargiant and demanding why this information wasn’t provided to me. After speaking to the staff on the phone and visiting their branch all they have said is they DON’T check if the car has been involved in any accident, they don’t check anything except the mechanical and if the vehicle is HPI clear. This is clearly a false as they done the MOT and would have clearly been able to pick up all these issues. I now have to spend around £500 getting a assessment from VW of the vehicle and taking this matter with the Financial Ombudsman. Many people may feel I’m being harsh but if anyone who wishes to purchase a vehicle then before you depart with your cash I advise ALL of you to go to the their ‘After Sales Counter’ which is hidden away in a corner in the VW Department away from all the potential new buyers so they dontt see all their complaints. Just sitting in this section for a few mins you will find MANY customers like myself who are complaining about their awful cars they have bought and being cheated. I ADVISE ANYONE WISHING TO BUY A CAR FROM CARGAINT TO THINK TWICE. DON’T WASTE YOUR MONEY LIKEMYSELF AND SPEND ALITTLE MORE AND GO TO A MAIN DEALER.

"light8x3"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We saw a very interesting car on Cargiant website (plate # YK61KBY) and booked a slot at 15:30 on Saturday 05/11/2016. Before coming, we did a quick search and found many positive customer reviews at various places so we hoped to come in, exchange the current car, test and drive away with the new car. With that in mind, we (I, my wife, and daughter) came all the way from Brighton, arrived at Cargiant centre 10 minutes earlier, queued and talked to one of the staff at the front desk. It was very nice and easy conversation where I was asked some basic information and need to drive my old car to the dedicated parking space for another staff to valuate and give an exchange value. I was given a quote that a bit lower than my expectation but I was still happy to go ahead with the procedure. This is where the problem started. I was told by that staff that the car I want to test-drive was still in the garage (which later confirmed was opposite the road) and need to move out. Therefore, I was asked to wait about 20-30 minutes for them to get it out. At this point it felt little ridiculous given I made a booking 1 day before and they did not even manage to take it out! However, I really liked that car and was happy to go their coffee shop (upstairs) to have a (terrible) coffee and wait for their phone call when the car is ready! After 45 minutes of waiting (at 4:45pm, 1h15 minutes after my booked timeslot), there was no phone call at all! I was annoyed with the level of service and went to queue at their front desk to talk with them again (a different staff as that previous guy disappeared)! The queue was quick (5 minutes) and the discussion after with the staff was another 15 minutes which he could only showed me that "one of his colleague" took the key just 2 minutes before my booked time and did not return the key! Another 15 minutes waiting, his manager came and personally apologied for this (without any explanation whatsoever). He told me the same story again (car is the garage and needs to be move out here!!!) and asked me to wait another 20 minutes. Given no other choice, we decided: OK let give them a final chance then! After 30 minutes of waiting (despite of 20 minutes waiting from the MANAGER), there was no phone call at all! We left the centre immediately at that moment! About 30 minutes later on the way home (3 HOURS AFTER THE BOOKING TIME), we got a phone call saying that the car was ready for test-drive!!!! It was a HORRIBLE, DISGUSTING service that they provide there! Avoid this place like plague! They treat customers like shit! I went to Sparhatts of Havent the next day and bought my BMW there.

"David"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a good experience at this dealership. The staff that we dealt with were very friendly and helpful, specially Ivan Nachkov and Perez Powell, they did a great job. Very happy.

"Dean"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do NOT buy a car from these people I bought a 3 yr old mini after 4 months it went bang through no fault of my own the rubbish AA warranty I paid £900 for 3 yrs wrote the car off as a new engine was to expensive and offered me trade value £3500 less than what I paid Car giant were NOT interested in helping in any way at all avoid these money grabbing dealers at all costs.

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"Outstanding service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good service from Cargiant, The dealers were very helpful. They made sure everything went smoothly and offered me warranty on the vehicle. The car was in great condition and I was very happy with the price. I have had no problems with them at all.

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"Very good dealership"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a MINI from Cargiant in April. I think I've got it for a good price and it was in top condition, The people at the dealership were helpful and friendly. Would suggest them to anyone looking to get a good deal.

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"Pretty helpful"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Fiesta from Cargiant a couple of months ago. They were pretty helpful and knowledgeable, No problems with the car so far and It was good value for money!

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"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Outstanding service from Cargiant! I bought a Nissan from them in April and had no problems at all, can't fault them. Would recommend!

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"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from Cargiant LTD in April and the overall experience was amazing! They were very helpful and very thorough when giving me all the information I needed about the car buying process, they were also very friendly and I would definitely recommend this company.

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"No to car giant"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to purchase a BMW 1 series, which I had already booked a test drive for earlier in the day. Turned up to the test drive and to check the car out in person. The car was NOTHING like the pictures on the website. The car smelt of wet dog, white marks on the driver door, chocolate stains on the dash and stains on the gear stick. The car also made a rattling noise when starting up. Absolutely disgusted with the service I have experienced from Car Giant! Will NOT be buying from there again.

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Dealership Information

Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.

What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
300 reviews3.6 out of 5 stars — Rated Very Good
Excellent
166
Very Good
33
Average
13
Poor
39
Terrible
49

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    Contact Information

    Address

    Cargiant
    White City 44-45 Hythe Road
    Gateway Industrial Estate
    London
    Greater London
    NW10 6RS

    Get in touch

    020 8969 5511
    http://www.cargiant.co.uk

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Cargiant

    Company Formed: 1977
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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