Despite being advertised as having service history and Carbase Bristol promising to forward the documents, nothing has been sent except a piece of paper indicating that Carbase had done an oil and filter change. At the age and mileage the car should have had a major service as a minimum. Carbase have ignored 2 letters asking for them to pay for a major service. So, deceptive advertising, broken promises, ignoring letters - Carbase Bristol are very good at taking your money, but don't expect anything after that.
Reviewer has confirmed their email address
Staff from Carbase Bristol in response to No service history forthcoming
Hi John, we're sorry to hear that you aren't completely satisfied with the service you have received. Please contact us on 0117 405 7868, or email us at sales@carbase.co.uk so that we can assist you further. Kind regards
Paid £250 deposit on a £10,000 car and ended up with no car because they refused to provide a second key with the vehicle. They tried to insist I pay extra for the second key, then they tell me my deposit is non refundable. The RAC 82 point checklist that they are suppose to go through to prepare the car for sale also states that keys and fobs should be present. If they are ignoring that on the checklist what else are they ignoring. I wouldn't just stay away from Carbase in Bristol, but any dealer endorsed by the RAC.
Reviewer has confirmed their email address
Staff from Carbase Bristol in response to Avoid
Good afternoon, we're sorry that your experience wasn't satisfactory, we take all feedback very seriously and have passed this over to our customer service team for review. If you would like to contact us to discuss anything we can be reached on 0117 405 7868, or alternatively you can email Sales@carbase.co.uk.
We came down to Carbase Bristol just to have a look at what cars were in our price range, then to our surprise we noticed one man that had helped us in the past to buy a car joe ramsey we started talking about changing our car to a newer one by the end of the day joe had helped us from start to finish about changing our car told us everything we needed to know how easy it was to change and with the help of emma the finance manager made our change of car go so smooth we love our new car and our new friends.
Staff from Carbase Bristol in response to fantastic service
Thank you for taking the time to review us, it's great to hear how much you enjoyed your experience at our Bristol Branch. We'll be sure to let Joe and the team know how impressed you are with their customer service skills. Have a nice day!
Carbase Bristol is an franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
The previous known address for Carbase is Blackswarth Road, Bristol, Somerset, BS5 9PJ.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Excellent | 167 | |
Very Good | 6 | |
Average | 10 | |
Poor | 19 | |
Terrible | 21 |
Carbase Bristol
Netham Road
Bristol
Bristol City
BS5 9PJ
Mon | 08:30 - 20:00 |
Tue | 08:30 - 20:00 |
Wed | 08:30 - 20:00 |
Thu | 08:30 - 20:00 |
Fri | 08:30 - 20:00 |
Sat | 10:00 - 17:00 |
Sun | 10:00 - 17:00 |
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