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29 reviews from our car dealer reviews community
Leave a review for Crystal Motor Company Ltd
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29 reviews from our car dealer reviews community

Leave a review for Crystal Motor Company Ltd
Leave a review
"Terrible experience!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This garage has left us with a very bad taste and made us cautious about buying from an independent garage again. They couldn't do enough for us pre sale - post sale, shocking! We purchased a Range Rover Sport which broke down after 1 week, we were promised a second key (which never materialised), we were told it had a full service history and that this would be sent in the post (the administrator wasnt in the day of purchase) - of course this was also a lie. The dash went blank, no blue tooth, no radio - nothing. Worn break pads, banging from underneath the car .... the list goes on. This is a family business and the daughter is rude and unhelpful on the phone (if you could get hold of her) - zero customer service They refused any refund after the third breakdown issue and we lost £6k in 8 weeks with the vehicle when our only option was to part exchange with Land Rover direct.

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"Lies / Dreadful costumer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I do not recommend this dealership at all due to the lies and false promises I experienced, combined with the dreadful customer support post-purchase. The service when purchasing the car was fine, although it was agreed they would deliver the car to me, which failed to happen. If this had been the only issue I had, I would not be writing this review. However, as soon as money exchanged hands everything changed. Promises made when negotiating the cost of the car, such as repairs to stone chips and the retrieval of a spare key were not met. I could excuse the failure to repair the chips (although the car pick up date was delayed due to them ‘supposedly’ fixing the issue) due to my excitement to receive the car, however, what I cannot excuse is the unprofessional approach the dealership has taken regarding the promised spare key. I have wasted and waited for several months whilst they look for this key which I am now sure doesn’t exist (I am going to reiterate here this key was promised to me). The dealership is now refusing to respond to me and they are trying to pretend the issue isn’t here. God forbid I lose my key – what happens then? If you want good customer service – go somewhere else. I’d understand if I had purchased a cheap car, but as you can imagine I did not. If you do decide to buy your car from here (why?) then at least make sure you have everything they promise in writing.

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"Terrific service from this dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a small problem with my Girlfriends Saab convertible. One phone call to Clint,and the problem was not a problem anymore!!. I get the impression that this independent dealer,family owned,treat their customers as actual people,not a number. Bigger dealers should take note.....

"ripped off"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

long story short. have been ripped off by crystal motors big time told lie after lie paid 9500 for Nissan qashqai no end of problems from day 1 and now offered 75 pound to scrap it bought it April 2018 it

"All good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great place. No pressure sales, very helpful, friendly and professional staff. Car (audi a3) was provided MOTd and sericed, and reasonably priced. Couple of little jobs needed doing which were highlighted and done without me asking. Will definantly go back and recommend Crystal Motor Company to others

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"Extremely helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service, all very helpful and friendly! Great service also! In love with my car!!

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"Brilliant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant service from Crystal Motor Company, extremely friendly staff who go out of their way to help you

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"Brilliant guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Easy transaction amazing place! I spoke to Terry on social media and I was so impressed on how quick they replied back I had chosen my dream car in the morning and by the afternoon I had took it for a test drive and signed the paper work.. There was no sales man talk it was all honest information I was given to make sure I knew what I was purchasing and if its ideal for me I was treated every well offer regular refreshments and a load of other extras free of charge with the car I'll be definitely comming here. And recommending people again! They make every customer feel valued!

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Past my test few months ago through people told me to go to crystal motor company for a car , brought my self a lovely VW polo staff were so helpful and friendly highly recommended !!

"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a new car, I came across the crystal motor company on auto trader and what a blessing that was, I couldn’t have found a better car dealership, the staff were superb Sam and Clint were great helping me to select the right vehicle. From the moment I walked into the showroom and came away with a lovely Nissan qashkai every member of staff were fantastic and made my purchase very easy, well done crystal motors.

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Dealership Information

Welcome to Crystal Motor Company

We are a family run used car dealership based 10 minutes from the M1, 5 minutes from the A45 and 5 minutes from Northampton train station.

Crystal Motor Company has been trading for over 20 years, offering all of our customers a wealth of knowledge and experience gained in our many years of successful trading.

We pride ourselves on researching all our prices to the current market, therefore making sure that all our customers always get a fair deal as well as an exceptional buying experience.

Also, we offer a wide range of services when buying your new car from ourselves, including:

  • Full parts and labour warranties.
  • Paint and fabric protection.
  • Bank beating finance rates.
  • Finance for people who have had difficulties obtaining credit in the past.
  • Part exchange.

So please have a look through our current stocklist today and choose your perfect car from Crystal Motor Company.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
29 reviews4.1 out of 5 stars — Rated Very Good
Excellent
22
Very Good
0
Average
1
Poor
2
Terrible
4

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    Contact Information

    Address

    Crystal Motor Company Ltd
    Rothersthorpe Garage Rothersthorpe Road
    Northampton
    Northamptonshire
    NN4 8HZ

    Get in touch

    01604 708881
    http://www.crystalmotorcompany.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 16.00

    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Crystal Motor Company Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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