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28 reviews from our car dealer reviews community
Leave a review for Crystal Motor Company Ltd
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28 reviews from our car dealer reviews community

Leave a review for Crystal Motor Company Ltd
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"Lies / Dreadful costumer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I do not recommend this dealership at all due to the lies and false promises I experienced, combined with the dreadful customer support post-purchase. The service when purchasing the car was fine, although it was agreed they would deliver the car to me, which failed to happen. If this had been the only issue I had, I would not be writing this review. However, as soon as money exchanged hands everything changed. Promises made when negotiating the cost of the car, such as repairs to stone chips and the retrieval of a spare key were not met. I could excuse the failure to repair the chips (although the car pick up date was delayed due to them ‘supposedly’ fixing the issue) due to my excitement to receive the car, however, what I cannot excuse is the unprofessional approach the dealership has taken regarding the promised spare key. I have wasted and waited for several months whilst they look for this key which I am now sure doesn’t exist (I am going to reiterate here this key was promised to me). The dealership is now refusing to respond to me and they are trying to pretend the issue isn’t here. God forbid I lose my key – what happens then? If you want good customer service – go somewhere else. I’d understand if I had purchased a cheap car, but as you can imagine I did not. If you do decide to buy your car from here (why?) then at least make sure you have everything they promise in writing.

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"Terrific service from this dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a small problem with my Girlfriends Saab convertible. One phone call to Clint,and the problem was not a problem anymore!!. I get the impression that this independent dealer,family owned,treat their customers as actual people,not a number. Bigger dealers should take note.....

"ripped off"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

long story short. have been ripped off by crystal motors big time told lie after lie paid 9500 for Nissan qashqai no end of problems from day 1 and now offered 75 pound to scrap it bought it April 2018 it

"All good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great place. No pressure sales, very helpful, friendly and professional staff. Car (audi a3) was provided MOTd and sericed, and reasonably priced. Couple of little jobs needed doing which were highlighted and done without me asking. Will definantly go back and recommend Crystal Motor Company to others

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"Extremely helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service, all very helpful and friendly! Great service also! In love with my car!!

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"Brilliant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant service from Crystal Motor Company, extremely friendly staff who go out of their way to help you

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"Brilliant guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Easy transaction amazing place! I spoke to Terry on social media and I was so impressed on how quick they replied back I had chosen my dream car in the morning and by the afternoon I had took it for a test drive and signed the paper work.. There was no sales man talk it was all honest information I was given to make sure I knew what I was purchasing and if its ideal for me I was treated every well offer regular refreshments and a load of other extras free of charge with the car I'll be definitely comming here. And recommending people again! They make every customer feel valued!

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Past my test few months ago through people told me to go to crystal motor company for a car , brought my self a lovely VW polo staff were so helpful and friendly highly recommended !!

"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a new car, I came across the crystal motor company on auto trader and what a blessing that was, I couldn’t have found a better car dealership, the staff were superb Sam and Clint were great helping me to select the right vehicle. From the moment I walked into the showroom and came away with a lovely Nissan qashkai every member of staff were fantastic and made my purchase very easy, well done crystal motors.

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"brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would recommend Crystal Motor Co to anyone very happy with mocca, defiantly go back again very friendly professional service.

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Dealership Information

Crystal Motor Company Ltd are a used car dealership that are based in Northampton. This dealership sell some of the most popular names in the car industry such as Ford, Skoda and Renault and they also offer on site MOT, servicing, car valuation, warranties, part exchange and finance options too. Whether you are looking for a diesel, hatchback or a saloon car for the family this dealership appears to sell them all. According to their website this dealership is also open 7 days a week along with also opening on bank holidays.

Car Dealer Reviews would love to hear from any previous customers of Crystal Motor Company, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
28 reviews4.2 out of 5 stars — Rated Very Good
Excellent
22
Very Good
0
Average
1
Poor
2
Terrible
3

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Contact Information

Address

Crystal Motor Company Ltd
Rothersthorpe Garage Rothersthorpe Road
Northampton
Northamptonshire
NN4 8HZ

Get in touch

01604 708881
http://www.crystalmotorcompany.co.uk

Opening times

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Dealership Statistics

75%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Crystal Motor Company Ltd

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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