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Sales staff thought it would be appropriate to add over £2000 of extras onto my finance. It should have been 7800 but was over 10000 instead. In addition to this the sat nav doesn’t work because of missing parts and the boot cover is also missing. They refused to do anything about it. Very poor customer service so I will never be going there again. Avoid Eddie Wright Car Supermarket at all costs!!!
Eddie Wright from Eddie Wright Car Supermarket in response to Never again
We are sorry to hear this is how you were dealt with as this is not how we do business. Please if you would like to take this further please contact Stacey Davey on 01724 270755.
I bought a car from Eddie Wright Car Supermarket over Christmas and was told that the 2nd key was still with the previous owner (a church) and it would be chased up, i chased them to be told i had to pay for a 2nd key myself and no one has contacted me since, Next time ill find a reliable firm to deal with
Staff from Eddie Wright Car Supermarket in response to All talk, no action!!!
We always try to get all keys for the cars we have but this is not always possible as previous owners loose them or don't pass them on to us. I am sorry to hear no one has been back in touch, if you wish to speak to someone please can you contact Stacey on 01724 270755.
Just bought white 65 Kia Sportage from Eddie Wright Car Supermarket.. We were left alone to browse and look around at our own leisure and when we finally found the two cars we wanted to test drive Albert could not be more helpful. After choosing the right car Mark processed our deal making sure they're deal was better than all others we had had from other dealers. Our experience was a great one and I would recommend every one that is looking to buy a new car make Eddie one of your top choices. Thank you Albert and Mark.
Eddie Wright from Eddie Wright Car Supermarket in response to Don't believe the haters
Thank you for your review, we are pleased to hear Albert was there to help. Happy Motoring.
This issue with Eddie Wright Car Supermarket has been ongoing since October regarding their refer a friend promotion. No cheques received in the post after giving in the slip to Ricardo when purchasing the Astra GTC to which he was very rude and came across as quite aggressive with his sales. I have phoned many times to be told that my messages to be passed on as no one was available to speak too and to be told someone would phone me back. Have asked to speak to a manager plenty of times to put in a complaint to be told that they are busy and would phone me back, to which no one has ever phone me back. Only phone call I received was from Ricardo to be told that he would pass the paperwork on to accounts for them to send out cheques on 29th December to which no cheques have been received. Have to spoken to a lady called Stacey on Friday 25th January and for her to say that she would look in to this and would ring me back to which have not received a phone call from her. Have rang twice this week to speak to her to which I get the same response that she is busy & will ring me back to which she hasn’t. This is very disappointing as we have had good customer service from them in the past and have thought of them to be reliable car dealership. Also on their website & on their ‘on hold’ message says that they are rated 10 out of 10 for customer service but the customer service we have received has been extremely poor and not what I would assume to be 10 out of 10.
Eddie Wright from Eddie Wright Car Supermarket in response to Poor customer service
We are sorry to hear your customer service experience wasn't great. I do believe we have responded on social media with regards your recommend a friend voucher. If you do not receive your cheques please contact Stacey or Vicky on 01724 270755,
Was highly recommended to purchase a car from Eddie Wrights from friends and even though we are not local worked on local knowledge. 2 weeks after picking up the car, it was in the garage with major work being carried out. Two weeks after that it was back again due to further engine faults, a further 3 weeks after that it is now not working at all, and back at the garage with Eddie Wrights unwilling to help as the car is out of their warranty. In effect I have lost 2.5 weeks of the car since I purchased it from them due to it being off the road in a garage. I will be seeking further assistance on this matter.
Staff from Eddie Wright Car Supermarket in response to Very Dissapointing
Hi David we are sorry to hear this and we would like to discuss this with you. If you are happy to do so please contact Stacey Davey on 01724 270755
Ashley Line in response to Very Dissapointing
Hello David, We have had a very very similar issue with yours, Please feel free to get in touch with Trading Standards who are looking into the garage. I can sympathise! Thanks
My 2nd car from Eddie Wright’s and another great service. Had the qashqui since September and is brilliant. The car was like brand new with low mileage and the price was lower than other dealers . The salesman gave no pressure and was helpful throughout and helped with the online stuff. All in all good quality cars and friendly, helpful staff. I will be going back in the future.
Staff from Eddie Wright Car Supermarket in response to Great car and great service
Thank you Ian for returning for your second car, we are pleased you are enjoying your Qashqai. Happy Motoring
Would like to thank Glenn for his excellent customer service. Called in on Wednesday to look at cars for our daughter who has just passed her test. After being shown to the enormous showroom, we where left alone to brows. Glen popped out to see if we where ok and only stayed with us because we asked him to. He let her have a test drive in 2 of the cars and she choose the fiat 500. We/she wasn't pressured in any way, shape or form. We would gladly recommend using Eddie Wright car supermarket.
Staff from Eddie Wright Car Supermarket in response to Daughter 1st car
Thank you for your lovely review, we hope your daughter continues to enjoy her car.
We purchased a car from Eddie Wrights, a VW Golf, The car broke down after circa 2k miles, in a dangerous fashion whilst on a motorway carrying my wife and two young children. The car was found to have an injector fault. This fault took 10days to rectify. This left my wife and children stranded. Since the car has been repaired the after sales service has been incredibly poor. Nobody will handle our complaint or even discuss. Trading standards are looking into this.
Staff from Eddie Wright Car Supermarket in response to Very unhappy customer - poor service
We have received your email and we are looking into the issues you have raised.
Ashley Line in response to Very unhappy customer - poor service
Further to the above there have been some developments. The poor and frankly rude customer service has continued. The car has been repaired under the warranty. However today, the car has again failed with the same issue. This latest episode will bring the repair bill on a £7k car to nearly £4k. This is within 6 months of the car being purchased from Eddie Wrights. Trading Standards are still investigating the garage, as are consumer rights. We are very very disappointed. The correspondence is poor and not helpful in the least. To date, not even a sorry has been muttered. We were mislead as to the involvement which EW would have in the cost for the car and therefore we have been left substantially out of pocket. I would advise to avoid at all costs. We appreciate that cars fail, however there should be systems and processes in place to accommodate.
Purchased a car from Eddie Wrights this week, upon leaving the dealership we noticed that the engine management light was on. This is despite us pointing this out on the test drive the week before and was told it’d be sorted by the time we collected. A car should not be allowed to leave your business with an engine fault. Now we are waiting for this to be fixed
Staff from Eddie Wright Car Supermarket in response to Unhappy
Hi carl please can you contact Stacey on 01724 270755 as she would like to discuss this further with you.
Bought a car 2 months ago was told it would have a service.. it didn't. The seats was soaking the day I picked up the car.. Now it's spent more time in garage that if have driving it .. worst car I've owned.. feel as tho I've been sold a dud car and stuck with the repayments for a car I don't want to drive let alone own .Now I'm stuck without transport. Seeking legal advice..
Staff from Eddie Wright Car Supermarket in response to Very poor
Hi Gareth we are sorry to hear this and would like to discuss this further please can you contact Stacey on 01724 270755.
Eddie Wright have been selling used cars for over 80 years from their site in Scunthorpe. This family run used car dealership have an expansive showroom which offers plenty of choice for those looking for a new car in the area. Toyota, Fiat and Nissan's are all available at this dealership.
If anyone has purchased a car from Eddie Wright then Car Dealer Reviews and all of our website visitors would love to hear about it. Please leave a review today.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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