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Written on behalf of a customer. Bought quite a few cars and can say that Eddie Wrights is the worst after sales service we've experienced . They say they will ring back and don't if you stay on the phone for servicing the phone gets picked up then put down . Selling the car they mke promises that are only partly met i.e. they'll take care of any body work /scratches .It comes back looking like they sent it to a local play group who threw wax crayons at it . They don't always get it right with the one owner claim either .Okay technically there has only been one driver but they don't mention it was a Blue Badge car .Now this can have plus and negative points but again many BB cars not well ooked after very well in the cosmetic dpt as they don't own the car and replace after a certain amount of time .Usually service history is good though . My mates wife's car developed a problem with what sounded like a clutch release bearing ,but don't know as i wasn't in the car at the time and it hasn't been diagnosed yet under 3 month warranty and she is not keen to take it to Eddie Wright as they wanted 8 days before they could look at it and basically lost trust in EW dealership .Not a cheap car £10, 000 ish so they are now taking it to another RAC approved garage to diagnose the problem .Buyer Beware .
had a puncture in my car bought from Eddie Wright they changed my tyre and didn’t charge me !!
EDDIE WRIGHTS CAR SALE REVIEW: What a great experience today! Walked in to EDDIE WRIGHTS CAR SALE SHOW ROOM and met an absolutely wonderful human being, lovely Irish man ASHLEY ...Top Notch service and an amazing end deal from Ashley. My daughter adores her new car and felt the time spent at EDDIE WRIGHTS SALES SHOW ROOM was very enjoyable with the great UNLIMITED REFRESHMENTS, funny banter and honest support from Ashley . All in all, very easy and pleasurable buying experience. Thank you Ashley 😁 5 STAR EXPERIENCE🎖
Bought my fourth car from Eddie Wright never had a problem before. The car started to go wrong within a month of purchase it needs £2000 worth of work , warranty won’t cover it as that is another con and now Eddie wrights refuse to help in any way and won’t even talk about it. Taking legal advice.... AVOID AVOID AVOID at all costs
Disgusted is the word I’d use here. Spoke for a few days, they even called me saying car still available to buy. After going through questions and covering over the details (I live some distance so wanted to do this on the one stop shop) no issues, or so I thought. I paid the deposit, giving the full details of how professional and big there are, that they will look after the car and me now..... only to be called 4 hours later. I’m told oh the car was sold the previous day?.?.?...... what kind of unprofessional 2 bit company is this? so big they don’t even know when they’ve a car they advertised is sold?.. scam artists, because he then wanted to try sell me another car, I only wanted that one. If I could give negative stars I would. Mark - and the set up. avoid eddie wright car supermarket like the plague.
Have used Eddie Wright cars several times in the past and recommended many friends ,however this time round let down hugely started with description of vehicle told 0 road tax then cost me 145 , told had a lady owner from new to receive log book with 5 owners ,front tyres are shockingly low but went through not ,now I have to purchase at my cost 2 new ones discracefull ,only 1 key supplied so another hundred pound cost ,worn out shock absorber currently waiting on warranty decision all this with in 5 days ,awaiting paperwork from dealer received nothing yet log book received with in 4 days so fair to say worst experience I ve had this time round and nothing like previous dealings no customer loyalty just more expense after purchase won't be returning again totally lost faith in this company for a small cost to them these problems could of been resolved and not have to be at my expense ....
Eddie Wrigh Car Supermarktet completely pushed my wife in to buying a car and getting finance. Marie was extremely pushy, sold us a car that she claimed would be great on fuel consumption for motorway driving, it’s not! Put us down for a completely unrealistic annual mileage saying you’ll never do that much and don’t worry you’ll not have anything to pay back later...my wife has already done three quarters of the allowance for a 48 month term in 18 months!! All the time saying this will keep your repayments down. We will never use Eddie Wright’s again, all car sales people are the same, the stereotype is still very much alive!
Bought a Mercedes car from Eddie Wrights Car Supermarket for 20k with 28k miles and paid for it to be taxed but letter rec'd from DVLA stating it was not taxed and found out EW had not taxed car, this appears to be a regular occurrence reading other reviews!! Car was advertised with FSH and was also told it had FSH on several occasions but there was no service book as it was ' on car computer '. 9 months down the line when the car engine seized up, we find out there was no FSH after all and the RAC platinum warranty that we paid £400 for (that we also took out through EW )are trying to wriggle out of paying for a new engine , around 12k! Taking further legal advice, Ombudsman and Trading Standards as we believe we were missold car and warranty as warranty should not have been sold if car did not have a FSH! Will also contact local newspaper Avoid at all costs!!
Tara in response to Avoid at all costs
Did you manage to resolve the problem or get money back etc....were having the same problem
sanchia Parry in response to Avoid at all costs
Hi Just wondering how you got on with your issue as we are going through a similar issue with Eddie Wrights we have informed the loan company and fin/ Ombus. we havnt seen our car since june.Its hard work even when you state the consumer act 2015 Kind Regards Sanchia Parry
Just bought a second car in three years from Eddie Wright best car I've ever bought car was serviced, all jobs that needed doing was done, MOT carried out all at no extra cost to myself. Picked the car up at the time that was arranged car had been valeted and well turned out. The sale's men are very friendly and helpful but only buy what you really want or need they are very good at their job and could sell ice cubes to an es'kimo. In the future when the car needs a service I will be taking it back to them although I will have to travel twenty five miles each way I know the work will be carried out to a very high standard at a very reasonable rate with twenty % of and a loan car. Would I buy another car again from them Most Definitely.
Staff from Eddie Wright Car Supermarket in response to Good Buy
Thanks for your great review Andre, we are really happy you received such great customer service! We look forward to seeing you for your service and hopefully when you look to purchase your next car! Thanks again!
Thank you to Albert at Eddie Wright Car Supermarket for his service to me very helpful and excellent.
Staff from Eddie Wright Car Supermarket in response to Very helpful
Thank you for your review! We will pass this onto Albert & hope to see you again soon
As a family business we pride ourselves on offering honesty, trust and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference.
Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day!
The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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