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Lovely car, great service, Paul was a true gent went above and beyond, cars at good price, can't thank them enough
Couldn’t fault this garage originally, the team were friendly and helpful. After owning the car a week, a tyre sensor light came on, this fixed itself when i bought new alloys for the car. Then the handbrake failed another week later so we replaced all brakes and un-stretched the handbrake cable. Then fast forward to nearly 3 months of owning the car, a horrible noise occurred when steering. I contacted the warranty company and they couldn’t have been more helpful, unlike the after sales team of ‘Empressive motor company’ who seem to be almost completely uncontactable. It ended up being the steering rack which was completely buggered, costing £1970, luckily warranty covered £1200. After 3 weeks of having the car off the road, we then went on holiday. On the drive home, the top mount of the shock absorber completely shattered leaving the shock smashing against the wheel arch. I have had no end of problems with this car and have spent roughly £2000 on repairs in just 4 months of owning it… Be careful of this company!
Bought my Mercedes here had nothing but problems with it since, the warranty isn’t worth the paper it’s written on so had to spend over a grand on it myself after spending 14k already, staff are rude and extremely unhelpful especially Matt, all they care about is the money your non existent once you’ve bought something off them. Please avoid this garage with your life!!!!!!!
Reviewer has confirmed their email address
The guys here are awesome, really helpful and the process of purchasing new car was very pleasant, Paul was really helpful and a true gent, can’t recommend these guys enough, thank you!
Reviewer has confirmed their email address
If you looking to get ignored and not anwser the phone to you this is the right place to go Saying finance application as been send and for suprise when called finance company’s they haven’t received nothing Obvs to busy to doing nothing Being on the phone on Snapchat or Facebook is more important than serving a customer Well done lads keep going more customers to lose
Bought a car February 2022 for £7k. Took the car back to Empressive numerous times for faults I kept finding. Non-stop issues and £1000's spent on repairs since. Car back and forth garage constantly and months without a car because of this. Empressive offered to buy it back for £3500 after 6 months after complaining to them that they sold a car not fit for use. Wish I had not bought from them.
Reviewer has confirmed their email address
We dealt with Paul, and he was amazing, made us feel very welcome. Great sales man
I would like to leave a 5 star review for Paul in empressive car company. What a wonderful service and had my new car delivered to my home. Thank you.
Paul was brilliant from start to finish . All sorted in a couple of days . You gentleman.
If you wanna be ripped off and by scrap this place is for you!!! Shoddy cars which breakdown! Customer service is shocking You have been warned
Empressive Motor Company is an Independent dealership that is based in Ebbw Vale. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Empressive Motor Company
By-pass Road
Ebbw Vale
Blaenau Gwent
NP23 8UW
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