I’ve emailed empressive on 3 separate occasions only to be told once that the after sales team would be in touch. That was 3 weeks ago still no response. Car has a major fault less than 9 months after I bought it

Having been forced to take on a £1.6 billion valued finance company Moneyway t/a Secure Trust Bank by a Chief Executive on £1.2 million a year, who refused even to speak to our M.P. and customer service that belonged in the gutter. So amazed and over the moon after 15 long painful months, finally won our case with the Financial Ombudsman against them!! Word of advice peeps first, don't ever ever ever buy a car from Empressive Motor Company in Merthyr Tydfil! Ran by ex-employees of Trade Centre Wales, who go to public auctions buy barely working cars, patch them up and sell them with a warranty not worth the paper it's written on. When you do have a problem, you will be phoning a warranty number that just diverts to a mobile number answer machine, which I'm told no-one ever listens too. They also wont bother coming out to assist you, just tell you to go to a local garage to get it fixed. But if they do need to pay for it as covered by the warranty they will try and send the local garage second hand parts to keep the cost down!!! Bought a 2012 plate Astra that broke down on the day of pick up, fobbed off with low petrol and standing on the forecourt for ages issue. Which they tried to deny ever happened, which undid them as emails later revealed it was the truth the donkeys. Multiple breakdowns later approx 5/6 times a month, was discovered that the car had a different Astra's ABS system installed with different VIN numbers which was apparently illegal!!! They realised this as they ended up paying to have it replaced. So a chop and shop car basically. The owner Mark is arrogant and never there to answer calls when you need to sort stuff out. Call their office and given the usual line, he's not here, I'll get him to call you back etc!. When he does he just argumentative and unreasonable. Also doesn't admit liability to fix issues even when the finance broker company Evolution Funding, repeatedly tells him just to unwind the deal which was requested numerous times as if the case went to the FOS he will lose. A SAR's request showing emails between Empressive and Evolution proves this. Well unlucky for Empressive and Moneyway now they got to take the car back, unwind the deal, refund all payments, deposits and pay compensation hahahaha!! Make sure peeps if you enter into any agreement, get stuff down on paper. Dont get railroaded into what a company wants you to do, stick to your guns. Request copies of all correspondence and calls on whatever format they have. Timeline and appendix your evidence for any FOS complaints, to build a picture helps them making decisions. Big win for the little man!!!

Empressive Motor Company ... there's nothing impressive about this company and definitely not worth the 1 star I had to give!  We purchased our dream car back in February from this company, by June they'd had my car for the amount of time we had in order to carry out repairs. The first lot of repairs were fine, however on giving my car back to be repaired for a broken turbo the second time we soon realised these were not reputable salesmen. First we were told we would have the car back the same afternoon when in actual fact we had the car back 5 weeks later. In that time my car had been moved to a different garage WITHOUT my knowledge and even more worryingly without any of the sales team knowing where my car was. What good communcation skills between a 'family run' business. Upon return of my car at 7pm we drove home (15 mins away) where we noticed serious damage to the front grill, upon further inspection there was even more damage to the car and even the engine! We contacted Mark immediately to be told we must have done it on the way home. We most certainly did not!  My car was also left unaccounted for from Thursday to Monday morning and had conveniently managed to drive itself 156 miles from the time I dropped it off for repair to when the car was returned to myself. After contacting Mark on several occasions he was happy to GLUE my car using the amazing tiger glue! My entire life savings did not pay for a car that was glued together and fixed using scrap yard parts.  Upon no avail we contacted a body panel specialist who listed 19 FAULTS with the car just from looking at the surface of the car body and engine. We were told NOT TO USE THE CAR as it had appeared to have been in a bump of some sort. We contacted Mark sending 3 letters on different occasions with only one reply which conveniently didn't answer any of my questions and failed to book a road safety check like promised. Why is that? Who knows maybe it has something to do with where my car had taken itself in the 156 miles that were added on the mileage.  PLEASE stay away from this company, do not put your life savings/ money into what you think is your dream car, go somewhere else. We STILL have this unuseable car and have been robbed of our entire life savings, please don't do the same.

Empressive Motor Company gave me good customer service - friendly and approachable staff with plenty of knowledge about the cars in stock.

Bought a car off of Empressive Motor Company 4 months ago, today i go to part x my fiat 500 to find out im not even the legal owner of the car due to the lazy cows at empressive motor company obviously couldn't be bothered to send the details to the dvla! Come across as very acknowledged, very welcoming dealers its not till something like this happens you realise they were nothing but absolute jokes and so false. Apart from that over all the fiat i must say was in very good condition and had one problem which they were very quick to sort out, never again! Do not go there.