Empressive Motor Company ... there's nothing impressive about this company and definitely not worth the 1 star I had to give! We purchased our dream car back in February from this company, by June they'd had my car for the amount of time we had in order to carry out repairs. The first lot of repairs were fine, however on giving my car back to be repaired for a broken turbo the second time we soon realised these were not reputable salesmen. First we were told we would have the car back the same afternoon when in actual fact we had the car back 5 weeks later. In that time my car had been moved to a different garage WITHOUT my knowledge and even more worryingly without any of the sales team knowing where my car was. What good communcation skills between a 'family run' business. Upon return of my car at 7pm we drove home (15 mins away) where we noticed serious damage to the front grill, upon further inspection there was even more damage to the car and even the engine! We contacted Mark immediately to be told we must have done it on the way home. We most certainly did not! My car was also left unaccounted for from Thursday to Monday morning and had conveniently managed to drive itself 156 miles from the time I dropped it off for repair to when the car was returned to myself. After contacting Mark on several occasions he was happy to GLUE my car using the amazing tiger glue! My entire life savings did not pay for a car that was glued together and fixed using scrap yard parts. Upon no avail we contacted a body panel specialist who listed 19 FAULTS with the car just from looking at the surface of the car body and engine. We were told NOT TO USE THE CAR as it had appeared to have been in a bump of some sort. We contacted Mark sending 3 letters on different occasions with only one reply which conveniently didn't answer any of my questions and failed to book a road safety check like promised. Why is that? Who knows maybe it has something to do with where my car had taken itself in the 156 miles that were added on the mileage. PLEASE stay away from this company, do not put your life savings/ money into what you think is your dream car, go somewhere else. We STILL have this unuseable car and have been robbed of our entire life savings, please don't do the same.
Reviewer has confirmed their email address
I purchased a Ford Focus from here in February and I am happy with it. I did have an issue with it but it's been resolved by Empressive Motor Company now as it would have been an MOT failure.The staff have been helpful and friendly and I think i got a good deal. I would recommend.
Reviewer has confirmed their email address
Empressive Motor Company gave me good customer service - friendly and approachable staff with plenty of knowledge about the cars in stock.
Reviewer has confirmed their email address
Bought a car off of Empressive Motor Company 4 months ago, today i go to part x my fiat 500 to find out im not even the legal owner of the car due to the lazy cows at empressive motor company obviously couldn't be bothered to send the details to the dvla! Come across as very acknowledged, very welcoming dealers its not till something like this happens you realise they were nothing but absolute jokes and so false. Apart from that over all the fiat i must say was in very good condition and had one problem which they were very quick to sort out, never again! Do not go there.
Dave clark in response to Shocking!
Just so you are aware, have the V5 in your name doesn’t make you the registered owner, only the registered keeper.
The service i received was very average from Empressive Motor Company. Something that was in the interior of the car was broken and I waited around 6-8 weeks to no avail before I just went to my finance provider who sorted it out. Every time I would call they would say it was on special order.Taking everything into account I would have to say that I wouldnt recommend them and have scored this dealership low on resolving issues.
Reviewer has confirmed their email address
It's just been problem after problem since buying the car from this used car dealership. This began after the sale and I've contacted the dealership since and they have had no sympathy and said its not their problem despite me having a warranty from them. The cam belt went which in the paperwork stated it had been changed during the service. Really not happy, I wont be going back to Empressive Motor Company.
Reviewer has confirmed their email address
Empressive Motor Company is an Independent dealership that is based in Ebbw Vale. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Empressive Motor Company
By-pass Road
Ebbw Vale
Blaenau Gwent
NP23 8UW
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