47% Reviews
replied to
95% Recommend
to friend


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365 reviews from our car dealer reviews community
Leave a review for Essex Car Company
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365 reviews from our car dealer reviews community

Leave a review for Essex Car Company
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"No hidden faults or suprises "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with my purchase of this BMW from Essex Car Co in Rainham. Everything is good with the car, from the exterior to the interior, from the engine to the brakes, the car was as described in the advert, with no hidden faults or surprises and the car was handed over to me in a clean and polished condition. The staff at this dealership were very helpful and friendly throughout the transaction, they answered all my questions and explained everything clearly and they also arranged a test drive for me before I made the decision to buy the car, the test drive was smooth and enjoyable and I got to experience the car’s performance and features firsthand. I would 100 percent recommend this dealership to anyone looking for a reliable and good quality motor, they have a great selection of cars to suit different needs and budgets. They also offer excellent customer service and after-sales support. I give them 5 out of 5 stars for their professionalism and honesty. Thank you for making my car buying experience a pleasant one.

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Michael @ Essex Car Company in response to No hidden faults or suprises

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with Essex Car Company in Rainham. Providing accurate descriptions, excellent customer service, and a smooth purchasing process are our top priorities, and we're delighted that we could meet and exceed your expectations. Your recommendation means a lot to us, and we're grateful for your trust in our dealership. If you ever need anything in the future, please don't hesitate to reach out. Enjoy every moment with your BMW!

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"A polite and courteous salesman"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I received excellent service from Essex Car Company. The salesman was very courteous and polite. Thank you

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Michael @ Essex Car Company in response to A polite and courteous salesman

Thank you for your kind words! We're delighted to hear that you received excellent service from Essex Car Company. Providing courteous and polite service is our top priority, and we're glad that our salesman met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your business!

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"Outstanding customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the first point of contact through to the handover of my Mercedes Essex Car Company were a joy to deal with. The sales guy which looked after me was outstanding and really knew what he was talking about when it comes to cars. He let me look round the dealership without watching over me every second and told me if I needed to have a think about what I wanted to do then take my time in doing so. This made me feel relaxed and comfortable dealing with him and this is why I went ahead and bought my car from him. I'm delighted with my new car and the service from here. I would highly recommend these and return back here when i'm looking for an upgrade.

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Michael @ Essex Car Company in response to Outstanding customer service

Thank you for your fantastic review! We're thrilled to hear that our sales team provided you with exceptional service and made your car buying experience enjoyable and stress-free. At Essex Car Company, we believe in empowering our customers to make informed decisions at their own pace. We're delighted that our approach helped you feel relaxed and comfortable throughout the process. Your recommendation means the world to us, and we look forward to assisting you with your future car needs. Enjoy every moment with your new Mercedes.

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"Charlie was as good as gold. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my first time using Essex Car Company in Rainham and based on the service I had from Charlie I would definitely have no qualms about coming back here in the future when I need another car. Charlie was not pushy at all and when I told him I needed to go away and think about things he let me do so. He asked if he could follow up with me in a couple of days to see what I wanted to do about things and when I walked in a few days later to Charlies defence he said he was about to call me but did not want to be pushy and that was the reason he left it a little bit longer before chasing me up, Charlie was good as gold and I cannot thank him more for the way in which he approached everything whilst buying my BMW from him.

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Michael @ Essex Car Company in response to Charlie was as good as gold.

Thank you for your glowing review! We're delighted to hear that Charlie provided you with exceptional service and made your car buying experience pleasant and stress-free. At Essex Car Company, we prioritize providing a friendly and non-pushy approach to help our customers make informed decisions. Charlie's dedication to ensuring your satisfaction is commendable, and we're grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back to Essex Car Company

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"A family business that cares"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from Essex Car Company after finding them through an online search. I was dealing with Alan who was great throughout the whole sales process, Alan was very friendly, professional and knowledgeable and he made me feel at ease whilst dealing with him. I am very pleased with my car and the service I received from Essex Car Company, they are a family business that cares about their customers and their reputation. I would highly recommend them to anyone looking for a quality used car in Essex. Thank you Alan and Essex Car Company for making my car buying experience a smooth and enjoyable one.

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"Lovely dealership. "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Essex Car Company have been a pleasure to deal with start to finish, the cars they sell all seem to be of a very high quality and all the staff are very friendly. There is a nice vibe in the dealership and the sales doesn't feel pushy or too intense. I purchased a Nissan Juke which is very different to anything I have had in the past, I have always had VW's, Ford and my last car was a Lexus.. none of the cars I have had in the past have been small SUV's either, always hatchbacks. The car is excellent, i needed an automatic because I have recently changed jobs and have found myself doing significantly more driving. The only issue I have had are the brakes seem to be grinding a little bit so I have to let of an put the brakes back on for this not to happen. I haven't had the time to call and sort them out but come the new year I'll be looking to Essex Car Company for support.

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Michael @ Essex Car Company in response to Lovely dealership.

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with Essex Car Company and that our team made your car buying journey enjoyable. Providing high-quality cars and friendly service is what we're all about, and we're delighted that you found the vibe in our dealership welcoming. It's great to hear that your Nissan Juke is meeting your needs, despite the minor issue with the brakes. Please don't hesitate to contact us, and we'll be more than happy to assist you and ensure your car is in top condition. Thank you for choosing Essex Car Company, and we look forward to serving you again in the future!

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"Very friendly and accommodating team."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car has been great, we did have a little bump a week after the purchase unfortunately but it's been running really well, dare I say perfect! The team were lovely, really accommodating for me and my mother. Lovely experience.

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Michael @ Essex Car Company in response to Very friendly and accommodating team.

We're delighted to hear that despite the initial setback, your car has been running smoothly and exceeding your expectations. Our team at Essex Car Company strives to provide exceptional service and accommodate our customers' needs, so we're glad to hear that you and your mother had a lovely experience with us. Thank you for choosing us, and we appreciate your kind words. If you ever need anything in the future, don't hesitate to reach out. Happy driving!

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"So far so good!"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So far so good with my new 5 Series, the car has had a recall from BMW for the EGR, I don't think there is anyway Essex Car Company could have known. The car is really nice and much better than anything we have had in the past, my partner and I are both really enjoying it so far. James has been a pleasure to deal with, we have contacted him a few times post sale to ask questions and queries things we didn't think were quite right, he is always fast to reply and honestly is looking after us. We will need something bigger next year and I think Essex car Company will be our first point of call. Great company to deal with.

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"Trustworthy Dealership. "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The cars alright, running sweet and lived up to the expectations I had. There were a couple issues, things which could have been sorted prior to me collecting the car however, the team at Essex Car Company were very accommodating, took the car back, gave me a car while the issues were being sorted. The whole process was handled well and the attitude was sympathetic towards the issues we had. I've got another 12 months ext warranty through my finance company so will likely use these if I have any more issues.

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Michael @ Essex Car Company in response to Trustworthy Dealership.

Thank you for sharing your feedback with us. We're glad to hear that overall, your car is meeting your expectations. We apologize for any inconvenience caused by the initial issues but are pleased that our team could address them promptly and provide you with a temporary solution. Your satisfaction is important to us, and we appreciate your understanding. Should you encounter any further issues, please don't hesitate to reach out, and we'll be more than happy to assist you under your extended warranty. We look forward to continuing to serve you in the future.

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"Wouldn't go anywhere else..."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second time we have bought a car from Essex Car Company, and I can honestly say I wouldn't buy a car from anywhere else. The gents at the dealership are fab and really helpful and the cars are top quality. no doubt ill see them in a few years!

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Michael @ Essex Car Company in response to Wouldn't go anywhere else...

Thank you for your loyalty and for choosing Essex Car Company once again! It's wonderful to hear that you've had a consistently excellent experience with us. Our team takes pride in providing top-quality cars and exceptional service to our valued customers. We look forward to welcoming you back for your next car purchase in the future!

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Dealership Information

Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.


But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
365 reviews4.8 out of 5 stars — Rated Excellent
Excellent
313
Very Good
45
Average
2
Poor
3
Terrible
2

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    Contact Information

    Address

    Essex Car Company
    New Road
    Rainham
    Essex
    RM13 9EB

    Get in touch

    01708 865 578
    http://www.essexcarcompany.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 16.00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    47%
    Percent of reviews responded to by this dealer

    Additional Information About Essex Car Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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