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18 reviews from our car dealer reviews community
Leave a review for Essex Car Company

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18 reviews from our car dealer reviews community

Leave a review for Essex Car Company
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"So pleased"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am so pleased with the service from essex car company if your thoughts on buying a car i can recommend Essex car company.

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"Were good"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From Amir at the Essex Car Company, who helped get me to the centre, to "H" who helped me review my online choices and buy a car that was right for me, and Chris, and the gent who helped me sort out all the other bits, as car dealerships go, it was a good experience. I never enjoy buying cars, but found everyone very helpful without any pressure to buy. It's not easy buying or selling any car, but my experience from this company was good...and thanks to Charlie for collecting me and Amir for organising that, because it wasn't easy for me to get there from where I was. It was a good all round experience. I didn't buy the first car I saw online, but the other car I saw online was just right for me. If you know what you want, this is a good place to come. All my friends have told me I got a good car and a fair deal, and at the end of the day, that is all everyone wants. The car was cleaned after I had bought it. Something most dealers wouldn't bother with. The AA seal of approval also helps. I don't like wasting time looking through car magazines. I like to see the car for real.

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"Terrible Customer Service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Will not be purchasing another car from the Essex Car Company!! 1. agreed a price over the phone, on the day of buying the I was told we couldn't settle at that cost as it was not submitted yet I was told yes over the phone. 2. Asked for them to put a little bit of diesel in the car on the day I collected it just so I could get it home (the petrol gauge was on empty!!) was told yes they would whilst I was filling out the paperwork, then the manager apparently had left with the keys to the cupboard holding the all the fuel, had to drive the car empty to the nearest petrol station to top up, id already part exchanged my car in with half a tank of petrol still in it too!! 3. I've had to call them 4/5 times to get remaining paperwork that I should have been given/sent by now. They make excuses and saying they will send it now yet I am still waiting over a week later!! 4. they stated the car had full service history yet have no proof of it and I've had to ring around to chase all the service history up (also no service book was given to me and now I have to pay £20 to get a new one). 5. my car was not registered for the 12 month warranty I had paid for until a full 4 days after I had purchased it!! AA informed me that this should have been done and given to me on the day I purchased the car!! 6. over a week later and ive just received the AA 128 check report after I persistently called them requesting it, again something I should have received on the day or shortly after. Ive called and explain I am not happy with all this and there only answer is "well get it sent out now" and "ill have a word with the admin team because it took a long time to get to you". TERRIBLE CUSTOMER SERVICE, LOOK ELSE WHERE!!!

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"Very good service and very friendly from"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

James at the Essex Car Company was 1st class and definitely new his stuff, nothing was to much trouble an excellent salesman all round.

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"Super Car Dealers"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class staff who accommodated all of our needs. Very friendly and professional

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+1 Found this review helpful
"Poor customer service "
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchase a Mercedes A class from Essex Car Company with cash on 26th April. the dealer was very happy to take my money quickly. The car had a fault which we notice when we took the car to petrol station from just leaving the dealer. I Reported the fault to the dealer and he said I have to bring car back. I'm based in London. It was the bank holiday weekend so I ask can I use the warranty that I purchase to fix the car. They said yes but when I called they said I will have to pay for diagnostic. Contacted dealer to make them aware. After chasing the dealer he said I have to bring it in and they will give me a courtesy car. I purchased an automatic car but they was trying to give me a manual car. At first he said they gave away the last automatic car. At this point I was livid. Mysteriously they now have a automatic courtesy car. Signing the courtesy insurance it was highlighted that there's an excuse of a £1000 whether you're at fault or not. I straight up refuse to drive the car. Finally we came to a decision they will arrange for someone to collect my car. I made it clear to let me know when his on his way so I can let my partner know, he said he will call me in the morning. He never did, I ended up calling and he says his already on his way. Luckily I wasn't feeling well so I was on my way home. They collected my car and left the courtesy. I called on the next day to see how things was going. He tells me the car is already on it's way back. Lucky again I was at home. They returned my car with no paper work to say what was done and they even left the key for the other car that they had came down in. My car came back with practically no petrol in it and I had to remind the dealer they have to pay for the dartford toil. He confirmed he did but all now I haven't received the confirmation. He said he will send the paper of what was done all now I haven't received anything. I will never buy a car from this dealer.

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"Harry Smith"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Outstanding Customer service from Essex Car Company, will defo be going back there again!!

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+1 Found this review helpful
"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went into Essex Car Company having seen a Kia Sportage on there web site.i was green with a hello,handshake Pierre was very professional he asked my name made me a cup of tea.Being a women looking for a carI was not pressured into buying anything they listened to what I was looking for and my price range they gave me a good price for my Mercedes.When I went to collect my new car all the paper work was ready very friendly and excellent customer service I will definitely recommend Essex Car Company to my family and friends. Thanks Pierre,James and H 😀👍

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+3 Found this review helpful
"The service I received was really great"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would recommend Essex car company to anyone as the customer service was brilliant. The sales man provided professional and personalised customer service and was friendly and helpful throughout the whole process.

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"Audi Buyer "
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good service from Essex Car Company. The staff were helpful and friendl. I bought an Audi A4 from here in September for a very good price and I have not had a single issue with it. The dealership is quite local to me which is great. I would use them again.

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Dealership Information

Essex Car Company is a used car dealership based in Rainham. They have a range of used cars for sale in their stock including BMW, Ford and Mercedes. Each car sold is given a full HPi check prior to being sold and they also provide finance if required. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews4 out of 5 stars — Rated Very Good
Excellent
11
Very Good
4
Average
2
Poor
0
Terrible
1

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Contact Information

Address

Essex Car Company
New Road
Rainham
Essex
RM13 9EB

Get in touch

01708 865 578
http://www.essexcarcompany.co.uk

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Dealership Statistics

83%
Would recommend this dealer to family and friends
88%
Thought the dealer was knowledgeable and helpful
88%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Essex Car Company

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