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Excellent customer service, was kept informed, good communication, vehicle was exactly as advertised, would recommend
Michael @ Essex Car Company from Essex Car Company in response to Great Service
Thank you for your fantastic feedback! We're delighted to hear that you had an excellent experience and that the vehicle met your expectations. Keeping our customers informed and ensuring good communication is always a top priority for us. We appreciate your recommendation and look forward to serving you again in the future!
It was my second time visiting the dealership as the first time was to view the car, and I ended up making the purchase on my second visit. It was a really good experience compared to other dealerships where I felt pressured. This place was much more relaxed, and I appreciated the team's approach. My Kia Ceed has been fantastic for the odd 45-minute trip I tend to do.
Reviewer has confirmed their email address
We already knew what car we wanted before arriving at the dealership so everything was made really easy for the guys. We had a couple of questions before going ahead with the purchase, to which every question was answered. I think it was Steve who looked after us but don't quote me on it and he couldn't have been any more help to be honest. Everything was pushed through quickly and we got a great car at the end of it.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Easy sale
Thank you so much for sharing your experience with us! We're glad to hear that you felt comfortable and relaxed during your visits, and that our no-pressure approach made a positive difference for you. It's great to know that you're enjoying your Kia Ceed for your trips! If you ever need anything or have any questions, we're always here to help. Safe driving and thanks again for choosing Essex Car Company!
Michael @ Essex Car Company from Essex Car Company in response to Easy sale
Thank you for sharing your experience with us! We're glad we could make the process smooth and easy for you, and that all of your questions were answered. Whether it was Steve or another member of our team, we're happy to hear you felt well taken care of and that everything went through quickly. Enjoy your new car, and if you need anything in the future, we’re always here to help!
Michael @ Essex Car Company in response to Easy sale
Thank you for sharing your experience with us! We're glad we could make the process smooth and easy for you, and that all of your questions were answered. Whether it was Steve or another member of our team, we're happy to hear you felt well taken care of and that everything went through quickly. Enjoy your new car, and if you need anything in the future, we’re always here to help!
Charlie was a sweet lad and to be honest he didn't step a foot wrong throughout the sale because nothing comes to mind that I'd change. I'm getting on well with my Fiesta so no complaints.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to No complaints
Thank you for your kind words! We're thrilled to hear that Charlie provided you with a seamless experience and that you're enjoying your Fiesta. Your satisfaction means everything to us, and it's great to know that nothing needed changing in the process. If you ever need anything down the road, don't hesitate to reach out. Happy driving!
A family friend told me about Essex Company and it was all good things. I decided to patronise them based on her recommendation, and I must say I had good customer service at Essex Car Company. Charlie attended to me. He was very helpful all through the process and made it a great experience for me.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Family recommended
Thank you for choosing Essex Car Company based on your family friend's recommendation! We're delighted to hear that Charlie provided you with excellent service and made the entire process smooth and enjoyable for you. It’s always a pleasure to know that our customers have had a great experience with us. If you ever need any assistance in the future, feel free to reach out. Enjoy your new car!
To be honest I wouldn't change anything about my first time experience at Essex Car Company. Everyone was really friendly, offered a test drive when I was ready and it was a nice relaxing atmosphere. One short test drive later and I was happy to go ahead with it. It's been a great car since.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to First time buyer 😊
Thank you for your wonderful feedback! We're so pleased to hear that your first experience with Essex Car Company was a positive one and that you found the atmosphere friendly and relaxing. It's great to know that the test drive helped confirm your decision and that you're enjoying your car. If you ever need anything, we're here to help. Happy driving and thanks again for choosing us!
Very happy with my Nissan. There was a couple of points that I wanted to be looked at before taking the car home and these were delt with quickly, all without an issue. Overall the customer service has been very good and I'm happy to give a solid 4 stars.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Very happy with my Nissan
Thank you for your feedback and for giving us a solid 4 stars! We're glad to hear you're very happy with your Nissan and that any concerns you had were addressed quickly and smoothly. We always strive for excellent customer service, and we're pleased we could meet your expectations. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new car!
Steve has been as good as gold. He is always in communication and was on the ball to get any issues resolved as soon as possible. Me and the wife have been getting on very well with the Ford Kuga we purchased from Essex Car Company.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Good as gold
Thank you for your kind words! We're delighted to hear that Steve provided excellent communication and was quick to resolve any issues. It's great to know that you and your wife are enjoying your Ford Kuga. If you ever need anything, we're always here to help. Wishing you many happy miles ahead, and thanks again for choosing Essex Car Company!
I can't remember the salesman's name with it being a while ago but the service I received was excellent. I knew what I wanted anyway, so there wasn't any pressure from the team, they were just happy for me to look around the car and ask any questions along the way. The BMW has been great since, I did notice that once the roof is down, the window is a bit flimsy but after some research this is a common problem.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Excellent service👍
Thank you for your review! We're glad to hear you had an excellent experience and that our team provided a no-pressure environment, allowing you to explore the car at your own pace. It's great that you're enjoying your BMW, and we appreciate you understanding the common issue with the window when the roof is down. If you ever have any further questions or need assistance, don't hesitate to reach out. Enjoy your drives, and thanks again for choosing Essex Car Company!
When you find a company like Essex Car Company you don't go anywhere else! The service from everyone has been amazing. The young salesman who looked after us was new but did everything you'd want when looking for a new car. All of our questions were answered so we were happy to say yes to the test drive and it was just perfect. We have been out in it a lot more since driving away and it's amazingly economical, which is a lovely surprise because we have always owned cars that have been 40mpg cars. I'll happily come back for my next car.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to I'll happily come back for my next car
Thank you for such a glowing review! We're thrilled to hear that you had an amazing experience with our team, especially with our new salesman who made sure all your questions were answered. It's fantastic that your new car has exceeded expectations, especially in terms of fuel efficiency! We're so glad you’re enjoying it and we look forward to welcoming you back for your next car. Thanks again for choosing Essex Car Company!
Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.
But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 376 | |
| Very Good | 69 | |
| Average | 2 | |
| Poor | 3 | |
| Terrible | 2 |
Essex Car Company
New Road
Rainham
Essex
RM13 9EB
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 18.00 |
| Sun | 10.00 - 16.00 |
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