Essex Car Company reviews, Rainham
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84% Recommend
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13 reviews from our car dealer reviews community
Leave a review for Essex Car Company

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13 reviews from our car dealer reviews community

Leave a review for Essex Car Company
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"Super Car Dealers"
5 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

First class staff who accommodated all of our needs. Very friendly and professional

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"Poor customer service "
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchase a Mercedes A class from Essex Car Company with cash on 26th April. the dealer was very happy to take my money quickly. The car had a fault which we notice when we took the car to petrol station from just leaving the dealer. I Reported the fault to the dealer and he said I have to bring car back. I'm based in London. It was the bank holiday weekend so I ask can I use the warranty that I purchase to fix the car. They said yes but when I called they said I will have to pay for diagnostic. Contacted dealer to make them aware. After chasing the dealer he said I have to bring it in and they will give me a courtesy car. I purchased an automatic car but they was trying to give me a manual car. At first he said they gave away the last automatic car. At this point I was livid. Mysteriously they now have a automatic courtesy car. Signing the courtesy insurance it was highlighted that there's an excuse of a £1000 whether you're at fault or not. I straight up refuse to drive the car. Finally we came to a decision they will arrange for someone to collect my car. I made it clear to let me know when his on his way so I can let my partner know, he said he will call me in the morning. He never did, I ended up calling and he says his already on his way. Luckily I wasn't feeling well so I was on my way home. They collected my car and left the courtesy. I called on the next day to see how things was going. He tells me the car is already on it's way back. Lucky again I was at home. They returned my car with no paper work to say what was done and they even left the key for the other car that they had came down in. My car came back with practically no petrol in it and I had to remind the dealer they have to pay for the dartford toil. He confirmed he did but all now I haven't received the confirmation. He said he will send the paper of what was done all now I haven't received anything. I will never buy a car from this dealer.

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"Harry Smith"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Outstanding Customer service from Essex Car Company, will defo be going back there again!!

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"Excellent customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went into Essex Car Company having seen a Kia Sportage on there web site.i was green with a hello,handshake Pierre was very professional he asked my name made me a cup of tea.Being a women looking for a carI was not pressured into buying anything they listened to what I was looking for and my price range they gave me a good price for my Mercedes.When I went to collect my new car all the paper work was ready very friendly and excellent customer service I will definitely recommend Essex Car Company to my family and friends. Thanks Pierre,James and H 😀👍

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"The service I received was really great"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would recommend Essex car company to anyone as the customer service was brilliant. The sales man provided professional and personalised customer service and was friendly and helpful throughout the whole process.

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"Audi Buyer "
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good service from Essex Car Company. The staff were helpful and friendl. I bought an Audi A4 from here in September for a very good price and I have not had a single issue with it. The dealership is quite local to me which is great. I would use them again.

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"No major issues"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here back in August. The car was not very clean but was in good condition and a good price. I am having an issue with a knocking noise that they have already tried to resolve once but the service overall had been okay an I would recommend them.

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"Brillaint experience"
4.4 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

I purchased a BMW form here in July and up to now I have had o issues with it at all. The car was just as described and in good condition and I have had no issues with it at all. I would highly recommend this dealership, the whole process of the sale was very smooth and easy.

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"Good experience with Essex car Company"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a ford focus from this dealership in July. The car was clean and in good condition but I would have to mark it down due to me finding something unpleasant in the glove box but other than that it was great and up to now I have had no issues with the car at all. Its really great value for money and I would recommend this dealership to my family and friends.

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"Mercedes buyer"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mercedes back in July and up to now I have had no issues with it at all, the price only issue is that the car was supposed to be cleaned before I collected it but when I arrived it had not been done, they did offer to do it there and then but I didn't have time to wait. Other than that they have been very good and I would recommend them.

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Dealership Information

Essex Car Company is a used car dealership based in Rainham. They have a range of used cars for sale in their stock including BMW, Ford and Mercedes. Each car sold is given a full HPi check prior to being sold and they also provide finance if required. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
13 reviews4.1 out of 5 stars — Rated Very Good
Excellent
8
Very Good
3
Average
2
Poor
0
Terrible
0

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Contact Information

Address

Essex Car Company
New Road
Rainham
Essex
RM13 9EB

Get in touch

01708 865 578
http://www.essexcarcompany.co.uk

Opening times

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Dealership Statistics

84%
Would recommend this dealer to family and friends
92%
Thought the dealer was knowledgeable and helpful
91%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Essex Car Company

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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