Silvio M, January 2025
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Owning a Tesla Model Y is very new to me, as I've never had an electric car but so far it's been perfect. The team was really helpful, I felt everything was clearly explained, and they even helped to sort out the Tesla warranty and got 2 tyres replaced for me. I've got no complaints.
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Aftersales from Essex Prestige in response to Perfect
Hi Silvo, Thanks for sharing your experience. We are pleased you're enjoying your first electric car and that it's been running perfectly for you. The team will be so pleased to hear they provided you with good service and were able to answer all your questions. Thanks for choosing and trusting us here at Essex Prestige; it truly means the world.
Business, January 2025
"Sound lads"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The lads at the dealership were brilliant. They were sound, gave me all the information I needed, and I honestly can't fault it. The Ford Ranger has been sound. I use it every day for work, and it’s bang on for what I need. 100% a 5-star experience.
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Aftersales from Essex Prestige in response to Sound lads
WOW, thanks so much for the 5 star review and the kind words. We are pleased to hear the Ford Ranger is running well and that our team here at Essex Prestige was brilliant to deal with. Hope we can help you again in the future.
Ali K, January 2025
"A5 service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A5 service while I was purchasing my Audi A5. I'm getting on very well with the car since having it and I'm enjoying it. Dylan was great, I felt he kept me well informed about the progress of the car before going ahead with it and it was a really simple process in the end.
+0 Found this review helpful
Aftersales from Essex Prestige in response to A5 service
Hi Ali, Thanks so much for the kind words! We're thrilled to hear you're loving your Audi A5 and that Dylan was able to make the process smooth for you. If you ever need anything or have any questions about the Audi, don’t hesitate to reach out.
Errol M, January 2025
"Extremely easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I will give a 5 rating because from choosing the vehicle online to the vehicle being delivered to my home it was extremely easy to choose, arrange the payment and delivery.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Extremely easy
Hi Errol, Thanks so much for the 5-star review! We’re thrilled to hear the whole process was smooth and easy for you, from choosing the vehicle to delivery. If you need anything else, feel free to reach out. Enjoy your new car!
Jekaterina O, January 2025
"Would recommend to friends and family"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would rate an experience at 4, due to a bit delayed delivery, which I understand as it's done through an external company, but communication about it could've been more clear. Also, there were some visual defects in the car that have not been mentioned anywhere or shown, which is a bit disappointing due to the fact that it's a pretty expensive car, but I am not that much worried about it as it's only visual defects. Overall good experience and would recommend to friends and family.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Would recommend to friends and family
Hello Jekaterina, Thanks for sharing your feedback! We really appreciate your understanding about the delivery, and we’ll definitely work on improving communication around that. We’re also sorry to hear about the visual defects and will take your comments on board to make sure everything is as it should be in the future. We're glad to hear you still had an overall positive experience, and we’d love to help you again in the future!
Stephen W, January 2025
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Perfect, I can't fault the service we received. Very pleased with the car.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Perfect
Hi Stephen, Thanks for the fantastic feedback! We’re so happy to hear you’re pleased with both the car and the service. If you ever need anything else, just let us know. Enjoy your new ride!
Radek, January 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good service
+0 Found this review helpful
Aftersales from Essex Prestige in response to Great service
Hi Radek, Thank you for taking the time to leave this review, we are so pleased to hear you have had a good service with us here at Essex Prestige. We hope to be able to help you again in the future. If you need anything don't hesitate to reach out to us.
Radoslaw J, January 2025
"I'm happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm happy with my recent car buying experience at this dealership. 5 stars.
+0 Found this review helpful
Aftersales from Essex Prestige in response to I'm happy
Thanks so much for the 5-star review! We’re really glad to hear you had a great car buying experience with us. If you need anything else, don’t hesitate to reach out. Enjoy your new ride!
Hannan A, January 2025
"So far so good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far so good with my Audi A5. I did have to come back to Essex Prestige to have my window replaced, which is all sorted now, I'm just waiting on some sun visors to arrive for everything to be perfect. But the car and the service have been brilliant.
+0 Found this review helpful
Aftersales from Essex Prestige in response to So far so good
Hello Hannan, Thanks for the great review! We’re glad to hear everything’s been going well with your Audi A5, and we’re happy that we could sort the window issue for you. Hopefully, those sun visors arrive soon to make everything just right! If you need anything else in the meantime, just let us know. Enjoy the car!
Carrieann B, January 2025
"No issues at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5 star service. I've had no issues, and I thought Dylan was perfect.
+0 Found this review helpful
Aftersales from Essex Prestige in response to No issues at all
Hi Carrieann, Thanks so much for the 5 star review. We’re thrilled to hear everything’s been smooth for you and that Dylan made a great impression. If you need anything else, feel free to reach out. Enjoy your car!
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