Harley D, December 2020
"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very pleased with customer service I received here, the whole team was friendly, but I dealt mainly with Reis through-out the sale and he was perfect, really happy with how the process went. I bought a Mercedes, very happy with the car.
+1 Found this review helpful
Aftersales from Essex Prestige in response to Great customer service
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Grant R, December 2020
"BMW Buyer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very pleased with the BMW I purchased, its a great car, driving well - I'm really happy with it. The staff at Essex Prestige were very helpful and I would be happy to go back for another car in the future.
+0 Found this review helpful
Aftersales from Essex Prestige in response to BMW Buyer
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
David P, December 2020
"Repeat customer - Strongly recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I just bought my 3rd car from Essex Prestige, I went for a Mercedes GLC, and I'm super impressed with it. Its running nicely and lovely to drive, the price was good and condition of the car is great. I have come back to Essex Prestige because the dealership are brilliant at what they do, I've always been looked after, this time round it was Reis and Victor, a joint effort, they were both fab, very helpful, and in the know. I will be back again when ready! I'll carry on recommending to friends and family.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Repeat customer - Strongly recommend
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
OS C, December 2020
"10 out of 10 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service provided by Essex Prestige when I purchased my new car, they were helpful and friendly. I'm happy with the car I bought, I would happily buy here again in the future and recommend to friends and family.
+1 Found this review helpful
Aftersales from Essex Prestige in response to 10 out of 10
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Christopher E, December 2020
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I initially spoke to Jaymie about the car, and she was fantastic, so much information, and also really helpful. I decided on the car and when I went to collect, it was Dawn who did the hand over, she was excellent. The little extra bits she did, went a long way, she connected the radio up, showed me all the control etc, and just got the car completely ready for me to jump in and go. They even changed the number plates over for me! I bought a Mercedes C43, and I'm over the moon with it. Thanks Essex Prestige, I will be back when I need something new!
+1 Found this review helpful
Aftersales from Essex Prestige in response to Excellent service
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Jasmine B, December 2020
"Very well described / exactly as advert "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm really pleased with the car I bought from here, its amazing! When I picked it up it was really clean, tidy and the advert reflected the car exactly! The person who dealt with me was really helpful and polite, I would be happy to go back. I love the Mercedes GLC, really really happy with it!
+1 Found this review helpful
Aftersales from Essex Prestige in response to Very well described / exactly as advert
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Jacob W, December 2020
"Cant fault Essex Prestige "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently upgraded from a Golf to a BMW 320D X Drive, and wow! What a difference, it took a while to get used to the size, engine and handling, but the car is absolutely perfect, I love it. Essex Prestige were great when I bought it, it all went very smoothly, and the transaction was handled really well, can't fault the dealership or car, very impressed!
+1 Found this review helpful
Aftersales from Essex Prestige in response to Cant fault Essex Prestige
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Mrs I, December 2020
"lovely car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with new BMW X5, its lovely and exactly as advertised. Staff were friendly and very nice. I will buy a car form here again
+0 Found this review helpful
Aftersales from Essex Prestige in response to lovely car
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Logan A, December 2020
"Blind bought - not disappointed "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased my new Range Rover Sport over the phone with Essex Prestige, all calls and email exchanged the dealership were informative, helpful and professional. I organised the delivery of the car myself (the dealer did offer this, but I wanted to sort myself). When the car was delivered to me, it was EXACTLY as described, if not in even better condition that the photo's showed. Very impressed, and happy with the car. Would highly recommend.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Blind bought - not disappointed
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Nicola G, December 2020
"The quickest and easiest service ever "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a BMW XDrive for my wife, and she is absolutely loving it! I've bought many cars before, and I have never experience service as quick, smooth and professional. I was shocked at how quickly they worked for us, we went to see the car, bought it and was driving away within a couple of hours. It was just brilliant. No complaints at all with the car, its great, I will defo use Essex Prestige again in the future, from start to finish they were spot on.
+1 Found this review helpful
Aftersales from Essex Prestige in response to The quickest and easiest service ever
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
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