I did have a good experience. There was some issues with the pickup which I only realised afterwards though. The wheel arches that weren't screwed on properly - it also came with no foot mats and I spoke to them about it but they haven't sent them yet. They are good guys and it's a good company, I'm just disappointed that they didn't follow through with the mats.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to It's a good company
Hi Charlie, Thank you for your feedback. We’re glad you had a good experience overall and appreciate your kind words about the team. Sorry to hear about the issues with the wheel arches and the foot mats. We’ll follow up to make sure the mats are sent to you as soon as possible. If there’s anything else we can assist with, please let us know!
The BMW X5 I purchased has been good, and I had a great experience overall.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to BMW X5
Hi Mark, Thank you for your feedback! We’re delighted to hear you’re happy with your BMW X5 and had a great experience with us. If you need anything, we’re here to help!
Aftersales from Essex Prestige in response to 4
Hi Paul, Thank you for the 4-star rating! We appreciate your feedback and are always looking for ways to make your experience even better. If there’s anything we can do to help, please don’t hesitate to reach out!
4, very good customer service from sales people, how ever our truck has been sold with a worn tyre which will need replaced shortly and also the brake pads are also very low, we have been told by a mechanic these should have been done before the truck was sold.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to 4/5
Thank you for your feedback and the 4-star rating. We’re glad you appreciated our customer service and sorry to hear about the tyre and brake pad concerns. We take this seriously and will review the matter to ensure better quality checks in the future. If there’s anything we can do to assist you further, please let us know.
I wanted to personally reach out to express my sincere appreciation for the outstanding service I received at Essex Prestige, and in particular, to highlight how exceptional Naz has been throughout my recent experience. From the moment I made my initial enquiry, Naz was incredibly helpful, knowledgeable, and genuinely invested in helping me secure finance for my new car. I was initially concerned, as I knew one of Naz’s colleagues had recently faced difficulties getting finance approved for me due to purchasing a house. Naturally, I was expecting a few hurdles. However, Naz went above and beyond to ensure everything was handled smoothly. He took the time to fully understand my circumstances and worked diligently to get my finance approved—something I wasn’t expecting to happen so quickly. Thanks to his efforts, I was not only approved, but also able to drive away in my new car the very same day. Naz’s professionalism, dedication, and personal touch made a real impression on me, and I felt it was important to let you know just how much I appreciated his help. It’s rare to come across someone who is both incredibly capable and genuinely caring, and I believe he is a true asset to your team. Thank you again for such a positive experience. I won’t hesitate to recommend Essex Prestige to friends and family. Warm regards, Glen
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to 5 Stars
Hi Glen, Thank you so much for your wonderful feedback! We’re thrilled to hear about your positive experience with Naz and how he went above and beyond to help with your finance and get you on the road quickly. We’ll be sure to pass on your kind words to Naz — he’ll be delighted to hear this. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again for choosing Essex Prestige!
The experience was good to be fair. There is a loose wire in the speakers but other than that it's bang on. They delivered it for me because I'm quite a way away, you could tell it had had a valet done.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to Bang on
Hi Christian, Thanks for your feedback! We’re glad you had a good experience and appreciated the delivery and valet. Sorry to hear about the loose wire—please get in touch so we can get that fixed for you. Enjoy the car!
It was honestly great customer service, no pressure at all - he was very patient with me as one payment I tried to make didn't go through so I had to take a bit of time to sort it out. I found them on Autotrader - I was looking for great deals and I found this one at Essex Prestige.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to Great customer service
Hi Zane, Thank you for the great feedback! We’re so happy to hear you felt no pressure and that our team was patient while sorting out your payment. It’s wonderful you found us on Autotrader and that we could help you with a great deal. If you need anything else, just let us know!
The staff were fairly laid back and said if you want it, go for it. If not, that's fine too. I found them through Autotrader - I was looking for a particular Mercedes and found one at Essex Prestige so I decided to pop in and I'm glad I did. I'll give them 4 stars because there's always something to improve.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to 4 stars
Hi Kristians, Thanks for your feedback! We’re glad you found the Mercedes you were looking for and felt comfortable with our laid-back approach. We appreciate the 4 stars and agree—there’s always room to improve, and we’ll keep working on that! If you need anything else, just let us know.
I bought a car few month ago S class and the guy who sells his name was Nick he's a top man and the deal was amazing I'm happy with the car he runs amazing I had no problem with it , i recommend it to anyone. Many thanks Ardit
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Aftersales from Essex Prestige in response to Ardit
Hi Ardit, Thank you so much for your kind words! We’re thrilled to hear you’re happy with your S-Class and that Nick provided such a great experience. We really appreciate your recommendation! Enjoy the car, and if you ever need anything, we’re here to help.
We dealt with Dylan and he was so friendly and helpful and not at all pushy. Which does make a change to other dealerships. Despite the high end cars it was a very down to earth comfortable environment. Would really recommend to anyone. Super easy, friendly people and we love the car.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to Thank you 😊
Hi Laura, Thank you for the wonderful feedback! We’re so happy to hear Dylan made your experience easy and comfortable. It means a lot that you’d recommend us, and we’re thrilled you love the car! If you ever need anything, just give us a shout.
PRESTIGE CAR DEALER BASED IN ESSEX
If you are looking for quality used cars in the Essex, Herfordshire and London area then you have reached the right place. Essex Prestige Autos are a specialist used car dealer based in Essex. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Essex Prestige Autos we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.
If you are looking for a second hand car, then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Harlow area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
At Essex Prestige Autos we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Harlow? We look forward to meeting you!
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 1390 | |
Very Good | 185 | |
Average | 2 | |
Poor | 2 | |
Terrible | 6 |
Essex Prestige
Unit 13 West Point Business Park
West Road
Harlow
Essex
CM20 2BU
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