Sold me a car with faulty engine Having to go down legal route as owner of the business isn’t intersted in resolving Do not buy a car from these crooks

Was sold a mini one convertible should have been in showroom condition paid top money ended up having faulty tyres and no service history and they will not do anything about it

Firstly I would like to say how disappointed my husband and I are with the terrible customer service we have received from the Fort Used Car Centre . The complete lack of communication and fobbing off we have experienced is absolutely diabolical. This whole thing has left us feeling ripped off and sold empty promises! After our conversation with Carl on Saturday afternoon which was prompted by my call to Jason I was sick to my stomach at the way I was spoken to by him and the fact that Carl thought it was acceptable for him to dictate the next course of action without discussion or consultation with us and that we would just have to accept it. My husband and I have discussed at length Carl’s offer to refund the price we paid for the ML along with my number plate retention fee however this offer is not acceptable. We want the oil leak fixed as promised. Karl stated that by law he has to make sure we are in the same position we were in before the purchase of the ML however unless he plans on getting the car I part exchanged back as well as refunding the money we paid for the ML this is not possible. Even if we were reimbursed for the cost of the ML and number plate retention cost we will still not have a car and after our experience we would not have another car from yourselves. We have also made additional purchases for the ML including personalised car matts and new side steps alongside other accessories which in turn will leave us out of pocket. From paying the deposit for the ML we had to wait 3 weeks before the car was ready for final purchase. We were going to walk away as we had found another vehicle but when we arrived at the Fort and advised Jason of our decision (we couldn’t find Ian straight away) he wasn’t very happy and told us the vehicle was prepped and ready to go. Ian then arrived and pleaded with us to continue with the purchase. My husband advised Ian he had a few concerns namely the clanking sound on start up and the historical oil leak as shown in a previous MOT failure and the key not working properly. Ian proceeded to ask us how he could make the sale happen we said we needed a second key and the oil leak sorting. We were told “we will fix the problem”. It was a further week before the car was ready for collection and the supposed oil leak rectified. After making the final purchase and getting the car home within two days it was clear there was still an oil leak. I advised Ian and he booked the car in. We then had to wait 3 days before we were told the problem was rectified. Once again after a couple of days it was clear we still had a problem. We let Ian know and he booked it in for repair on 21st September (TODAY at Wood Lane) however after conversations with my husband we decided we wanted a thorough diagnostic by a Mercedes specialist. Once the diagnostic was completed the specialist was able to pin point the issue and advised on works needed to rectify the issue which is a common fault with this car. We were also told the car should never have been sold in this state which when I told Ian he agreed. I spoke to Ian who advised this should be covered by the Gold Warranty from auto protect and would not be an issue for the works to be completed by the specialist however this was not the case. Auto protect advised the specialist the work needed to be carried out was not covered by their warranty. However both Ian and Jason told my husband and I they send so much business to Auto Protect they had clout with them and it wouldn’t be an issue to get the decision overturned. We were told to get the written quotes sent over and to book the car in with the specialist as you (Fort Used Car Centre) would make it right whether the warranty were going to cover it or not. At this point we advised we were willing to work with you (Fort Used Car Centre) on this and that we would cover the cost of the timing chain. We then went ahead and booked the car in for Tuesday 22nd September (TOMORROW) and advised you (Fort Used Car Centre) of this. This was on Wednesday 16th September. After receiving no communication and sending texts/emails with no response I called Jason’s mobile on Saturday afternoon 19th September which was the first time I was told the warranty cover would not be overturned and that you (Fort Used Car Centre) thought paying for the repair was not “viable”. Moving forward our proposal is that you (Fort Used Car Centre) cover the cost of the oil leak repair as promised along with the key barrel repair which was already agreed and my husband and I will pay for the timing chain. Any future repairs that may occur which are not covered by or within the warranty will be the responsibility of my husband and I. Once again I would like to reiterate our utter disappointment and disgust in the treatment we have received. We look forward to hearing from you as a matter of urgency.