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27 reviews from our car dealer reviews community
Leave a review for Hendy Car Store
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27 reviews from our car dealer reviews community

Leave a review for Hendy Car Store
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"Buyer Beware"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I stand by this review whole heartedly and welcome any cross examination. Be VERY careful with the car you buy. Ensure the 91 point check has been done and they have proof. Ensure you look for leaking fluids. I am not sure where they get their car stock from but the 2 I viewed were VERY dodgy. The first, a Ford Kuga had cracked windscreen, MOT history to show it ate nearside front tyres and it went into limp mode on test drive. All they said was, "you don't want it then?" They are all OVER friendly, I think it's because their cars are below standard. They would not give me any assurance that anything I found wrong with the car would be rectified. I stupidly bought car 2 from them, a Vauxhall Antara, which had nothing visibly wrong. Soon after the 3 month warranty ran out i noticed real problems requiring over £1000 worth of work on it from first MOT after purchase. If they had done there 91 point check they would have known the steering rack was leaking and the handbrake was faulty, it didn't hold if parked facing even slightly uphill which my wife and child found out. If they had serviced it like they said they had the car would not have started stalling all the time pulling away. They sold me a dud and potentially dangerous car with smiles on their faces wanting only 5 star reviews. I was basically 'had'. I had a phone call after writing this review from the Sales Manager Shaun Wallace to say that nothing could be done. I have since furnished them with nausiating detail on everything wrong with the car, and proof. Now they have just gone quiet. Please be very careful with this company and check the car thoroughly. Also, do not trust their garage. Richard

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"Good professional firm"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve just purchased a car from this dealership and I am completely satisfied with the experience, I couldn’t recommend them highly enough, I saw the car online, spoke to salesman Steve who was extremely helpful and I decided to buy the car without going to view it. As I live in Ireland and wanted to export the car from uk it was especially important to deal with a reputable and honest firm and Hendy car store delivered on this front in spades. I have no hesitation in recommending this firm to anyone looking to buy a car. Thank you Steve for your professional, efficient and courteous assistance, the process was effortless for me and I love my new car

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"OK, but almost impossible to contact"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my son an Astra from this dealer a few years back. Decent car, nothing wrong with the service. Ever since then I've been trying to tell them to contact him when it's due for service & MOT, but they insist on contacting me. Meantime he's trying to contact them & get the car booked in, but they don't respond to his calls. Come on Hendy. Update your records & you might get a better review!

"5*****"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Myself and my partner visited the showroom to look at a BMW x3. From the moment we arrived the very lovely Sam made us feel welcome and was extremely knowledgeable about the car, no pushy salesman here and excellent value for money on quality used cars. Thank you Sam we adore our new car.

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"great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

went to test drive an mg zs and bought a nissan qashqai. from the time i walked in to a week later the service has been amazing. Matt Bennett sales exec was helpful, knowledgeable and couldn't do enough. he helped me find just what I wanted from the Dorset branch. great price. happy with part ex. did not feel pressured and was able to take my team. car was spotless and thrilled with my purchase. would recommend hendy car store.

"Audi purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just purchased Audi Q3 from Hendy Car Store in Exeter from Demi Steens we had excellent service from start to finish nothing was to much trouble we will certainly recommend them to friends and family.

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"fantastic service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We cannot thank Owen enough for helping us and explaining everything in words we can understand. we have been to other car dealership and the treatment we had cannot compare to the treatment we experience in Hendy Car Store. Thanks to OWEN, your an excellent salesman.

"First class dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When buying our car our salesperson Sam was very genuine. He explained everything in great detail and spent time with us. Sam was not rushing or pushing us to buy he was not hovering over us like a lot of sales reps. We wouldn't hesitate to recommended Hendy Car Store to anyone. We received first class service.

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"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought 2 cars in the last 6 months from Hendy Car Store and cannot thanks Mr. Alex Webb one of the great salesman team who on both occassions gave me a fantastic deal and made my mind at rest. Yes appreciate his service and would recommend this company to anyone who is looking for a great deal. Many thanks once again

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"Worst customer service. EXETER BRANCH"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It has become apparent that whoever you deal with at Hendy Car Store the replies you get if you're lucky always come across as empty, insincere and hardly ever followed up on. Any issues are basically deal with it yourself, we have your cash. TOUGH.

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Dealership Information

Hendy Car Store is an Franchise dealership that is based in Exeter. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
27 reviews3.9 out of 5 stars — Rated Very Good
Excellent
17
Very Good
2
Average
0
Poor
6
Terrible
2

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Contact Information

Address

Hendy Car Store
Marsh Barton Trading Estate 14 Marsh Barton Road
Exeter
Devon
EX2 8NT

Get in touch

01392 247513
https://www.hendycarstore.co.uk/

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

70%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Hendy Car Store

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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