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Dealt with Lee from Hendy Car Supermarket throughout purchase and was easy to talk to and no pressure selling, we were impressed with the level of service we received and certainly very pleased with the vehicle.
Really bad business practice experienced at this dealership. Went to view car (travelled 200miles) and agreed to buy. Then two weeks later when I went to collect the car, an alloy wheel had been swapped for a damaged one and put on to my car. Sales Manager said I must have missed it on viewing which I didn't. Not interested in trying to sort the problem. All I can say is be very careful when viewing a car then when you go to pick it up. Things may have been swapped from your car.
I baught a vauxhall corsa back in October, I have had nothing but problems with it the horn the key an the list could go on! And when I ring to talk to receptionist at the exter branch I all I got was a rude and disgraceful tone from her! And when I asked if she could tell me when my warranty ran out and what my warranty covered duo to not having my paperwork due to a personal reason, I got a tut an shy, totally unprofessional and I no I definitely wouldn't want her being the first person my customers talked to! Definitely wouldn't use this company again!!!
I booked my car in for an MOT and service. The car was ready within two hours and the staff were friendly and helpful. I would definitely use this service with them again.
I bought a 1.4 Fiesta Titanium in August 2014 and the service at Hendy Car Supermarket was brilliant. However today I went to sell it to them in there guaranteed buy back scheme and things changed. I registered to sell on their site and they offered me a fair price and when I went in the salesman said you will get price offered and it is in an impeccable condition. 5 minutes later he returned offering me £200 less saying no car is in excellent condition. Forgive me but impeccable means excellent. Why offer an excellent condition price and then change it. In the end my thoughts about Hendy Car Supermarket have turned into one that is poor and arrogant.
Hendy car store were amazing, could not have been more helpful, really went above and beyond, the man stayed late, came in on his day off, all to get everything sorted for us as we were driving back and forth. The overall customer service was just so good and the car is still in one piece.
No problems in the purchasing of the car (citroen c4 grand picasso) only fault is the lights which are supposedly renowned for blowing but at the minor expense the only problem is the annoyance of it.
I bought a Porsche Boxter 21 feb this year and to date (23 april ie 2 months later) it has cost me a further estimated £7000 (inc. insurance £2000) to put things right for things which (coincidentally) are not covered by warrantt. I have had to change all 4 tyres which blew on the car, one wheeel, one clutch and it now looks as though the battery needs replacing. Whenever I spoke to them they were very condescending, blaming the whole situation on my driving.
I bought a car from here in February 2013 and am still having problems with it nearly a year later. The sales service was fine but their aftersales if something goes wrong with the car is appalling. They never replied to complaints until I threatened with going to overall manager of the whole Hendy group. They fixed something on the car eventually after 6 months of wrangling and I am still waiting for the paperwork 5 months later even though I phoned and phoned them asking for it. Would never go there again and certainly never recommend them to anyone.
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Manufacturers: Sells a variety of makes and models
Hendy Car Store
Marsh Barton Trading Estate 14 Marsh Barton Road
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