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43 reviews from our car dealer reviews community
Leave a review for Hendy Car Store
Leave a review

43 reviews from our car dealer reviews community

Leave a review for Hendy Car Store
Leave a review
"Great Straightforward Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Acquiring the car could not have been easier. Our salesman Zak was welcoming helpful and knowledgable. From test dive to leaving with car was a simple process which Zak managed seamlessly. He could not have been nicer to deal with. And I’m delighted with the car

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"Wheel brace and jack handle missing "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They supplied a boot cover but it didnt fit ,wheel brace and jacking handle missing.phoned them on the weekend and Zac’s boss said they don’t come as standard .total bullshit you need to use a jack and then take the wheel off with a wheel brace..every car comes with a jacking handle and wheel brace.,wether it’s a spare wheel or space saver wheel,or just the compressor with the glue..his boss was not knowledgeable just a salesman ..they then said we will ring you on Monday and contact you from the parts department,did they hell,nope,of course I had paid for the car and now they have had my money so no back up at all.would I ever use this company again,definitely not .

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"2017 Citreon C4 car low mileage"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID AT ALL COSTS!!!! Bought the car from EXETER Car store July 2021. Aftercare was non existent, Tried to contact them and call in to no avail no call backs Ever

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+4 Found this review helpful
"Very Helpful"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have always found the Hendy team to provide very good service. Thank you Shane, Simon, and Zac.

"Incompetent and Untrustworthy "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Incompetent and untrustworthy I’m a fair person and so this is a 100% accurate fair review. Saw a Jag F Pace for sale, made several enquires, spoke to 2 different members of staff. Decided to buy and reserved the car with a deposit. All agreed, receipted deposit email, confirming the price. A week on, after finalising the details and trying to complete the purchase I was told sorry, price is wrong and had increased 6k !!! Shambles. This claims to be an “approved” Jaguar dealership. If Jaguar approve of their conduct then I’ll never be a Jaguar customer. Hours of my time wasted, disregarded that I’d reserved the car with a deposit (which they had for 3 days and took a further 3 days to be refunded) and that we’d passed on another car to go for this and lost the chance to buy that after a week of being messed about by these incompetent jokers. Zero offer of compensation for inconvenience. Very simple advice, AVOID

"Do not buy from Hendy Exeter"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They will sell you the earth and deliver a car “ with issues not covered as it’s a generic fault with this car” (BMW 2 Series exhaust rattle flexi ) All they want is your money 💰 Salesman take advantage! ( Steve) Managers shirk responsibility (Shane).and service department is so disorganised it takes you to call them for an update 2 days after doing nothing at 3.15pm and they tell you that they must have there Courtesy car back today 45 mins before you start work . WARNING, STAY AWAY FROM ALL DEPARTMENTS!!!!!

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"Buyer Beware"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I stand by this review whole heartedly and welcome any cross examination. Be VERY careful with the car you buy. Ensure the 91 point check has been done and they have proof. Ensure you look for leaking fluids. I am not sure where they get their car stock from but the 2 I viewed were VERY dodgy. The first, a Ford Kuga had cracked windscreen, MOT history to show it ate nearside front tyres and it went into limp mode on test drive. All they said was, "you don't want it then?" They are all OVER friendly, I think it's because their cars are below standard. They would not give me any assurance that anything I found wrong with the car would be rectified. I stupidly bought car 2 from them, a Vauxhall Antara, which had nothing visibly wrong. Soon after the 3 month warranty ran out i noticed real problems requiring over £1000 worth of work on it from first MOT after purchase. If they had done there 91 point check they would have known the steering rack was leaking and the handbrake was faulty, it didn't hold if parked facing even slightly uphill which my wife and child found out. If they had serviced it like they said they had the car would not have started stalling all the time pulling away. They sold me a dud and potentially dangerous car with smiles on their faces wanting only 5 star reviews. I was basically 'had'. I had a phone call after writing this review from the Sales Manager Shaun Wallace to say that nothing could be done. I have since furnished them with nausiating detail on everything wrong with the car, and proof. Now they have just gone quiet. Please be very careful with this company and check the car thoroughly. Also, do not trust their garage. Richard

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+2 Found this review helpful
"Good professional firm"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve just purchased a car from this dealership and I am completely satisfied with the experience, I couldn’t recommend them highly enough, I saw the car online, spoke to salesman Steve who was extremely helpful and I decided to buy the car without going to view it. As I live in Ireland and wanted to export the car from uk it was especially important to deal with a reputable and honest firm and Hendy car store delivered on this front in spades. I have no hesitation in recommending this firm to anyone looking to buy a car. Thank you Steve for your professional, efficient and courteous assistance, the process was effortless for me and I love my new car

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+0 Found this review helpful
"OK, but almost impossible to contact"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my son an Astra from this dealer a few years back. Decent car, nothing wrong with the service. Ever since then I've been trying to tell them to contact him when it's due for service & MOT, but they insist on contacting me. Meantime he's trying to contact them & get the car booked in, but they don't respond to his calls. Come on Hendy. Update your records & you might get a better review!

"5*****"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Myself and my partner visited the showroom to look at a BMW x3. From the moment we arrived the very lovely Sam made us feel welcome and was extremely knowledgeable about the car, no pushy salesman here and excellent value for money on quality used cars. Thank you Sam we adore our new car.

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Dealership Information

Hendy Car Store is an Franchise dealership that is based in Exeter. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
43 reviews3.9 out of 5 stars — Rated Very Good
Excellent
28
Very Good
2
Average
2
Poor
8
Terrible
3

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  • Contact Information

    Address

    Hendy Car Store
    Marsh Barton Trading Estate 14 Marsh Barton Road
    Exeter
    Devon
    EX2 8NT

    Get in touch

    01392 247513
    https://www.hendycarstore.co.uk/

    Opening times

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    Dealership Statistics

    67%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Hendy Car Store

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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