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59 reviews from our car dealer reviews community
Leave a review for Henley Cars Ltd
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59 reviews from our car dealer reviews community

Leave a review for Henley Cars Ltd
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"Happy BMW buyer"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW from Henley Cars back in April and the service was very good. I have had no issues with the car at all and I would recommend this dealership to my friends and family. The sales team were very helpful and friendly.

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"BMW X5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No pressure to buy/sell. Good price paid for both trade in and purchase. Very happy with car and the service was excellent.

"Range Rover Sport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a fantastic experience we had buying from Henley Cars. Quality cars and great staff, if only all car dealers were like these guys. A+ Thanks.

"Jodie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good customer service, very helpful and the cars are quality

"David R"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good Customer Service! Quality cars.

"Karolina"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very professional friendly and fast service. I am pleased with the purchase. I recommend to all interested.

"Jones"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a great experience at Henley cars when buying my Mini. I was dealt with by a guy called Sid who I found to be really helpful and didn't make me feel pressure to buy / which is rare in this day and age! I am really pleased with my car and when looking to replace I would definately return to Henley Cars!

"Danny"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID LIKE THE PLAGUE!!!!!!! I purchased a BMW 320 convertible from them in September 2015. During the first rainfall after two weeks of purchase the roof was leaking in 3 places and a terrible misfire occurred. I contacted Henleys to see if they were happy with repairing the ignition coils but they stated that they were not on the warranty even though they clearly were. I had the vehicle inspected by a BMW Specialist who confirmed that the roof needed realigning. Henleys said that they would have the car in for repairs. I left the car with them for a week and was given an old Toyota Aygo that had more miles on than santas sledge and the bonnet wouldnt even open however it had just passed an MOT so at this point alarm bells were ringing. I also had to pay for insurance on the death trap. After a week Henleys informed me that the car had been repaired. They stated that the roof just needed seals replacing and that the misfire was down to the injectors needing recoding (insane lol). I asked for proof of work but they said they were waiting for an invoice and it would be in the post so i gave them the rope to hang themselves and they did as know proof could be shown. After 4 days the misfire had returned, the roof was leaking worse, the oil pressure management light was on and a diagnostic check showed an air con fault also. I had the car looked at by two independent BMW specialists who couldn't believe the state of the vehicle and informed me that it needed to go into BMW and that the cost would be ridiculous. Not only did the roof need realigning but the oil pressure pump and switch needed replacing as well as an investigation as to why the car was misfiring so bad. At this point i decided to exercise my statutory rights to reject the vehicle as it was unfit for purpose. Henleys refused and no longer replied to my emails so i had to go through the finance company who also refused. I ended up informing the Financial Ombudsman who didnt take long to decide that the vehicle would be rejected and that the finance company had to pay me my money back, collect the vehicle at no expense to myself and pay me compensation on top. It was a simple process that didnt take long. The vehicle was kept inside by Henleys so it doesnt take a brain surgeon to know that they clearly knew there was terrible faults with the car. It now has to have all the seats renewed and interior also due to water damage so its them who lost out eventually. KNOW YOUR LEGAL RIGHTS AND USE THEM IF YOUR NOT BEING TREATED AS YOU SHOULD. If Henleys Ltd respond to this review with lies i would be more than happy to show all paperwork proving that what i have said is factual.

scott marshall in response to Danny

hi could you please contact me on 07812391472 so we can expose this dealership to watchdog etc. we need to all get together and get this sorted. regards scott marshall

"MCD1976"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and I recently purchased a car from Henley Cars. From the minute we walked in, we were looked after. It was pleasant surprise to find that were we not hounded and were left to view the car for as long as we needed. The guys didn't give us the hard sell but were there to advise as and when needed. Overall, a great experience and the car (BMW 118i) is great. I have no worries in recommending these guys for anyone looking for used car.

"Dianne Evans"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good company to deal with from start to finished. Mercedes ML was as described in the advert, Chris (finance chap) managed to beat finance quote from my bank so all in all was a great deal. Had the car about 6 weeks and very happy with it. Have recommended and would buy from them in the future.

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Dealership Information

Henley Cars Ltd is an Independent dealership that is based in Cannock. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
59 reviews3.7 out of 5 stars — Rated Very Good
Excellent
35
Very Good
8
Average
1
Poor
4
Terrible
11

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  • Contact Information

    Address

    Henley Cars Ltd
    1&2 Key Point Keys Park Road
    Cannock
    Staffordshire
    WS12 2FN

    Get in touch

    01543 277347
    http://www.henleycarsltd.co.uk

    Opening times

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    Dealership Statistics

    69%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About Henley Cars Ltd

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