Quite literally one of the worst business and car dealerships I have dealt with. I found the dealer to be unprofessional, discourteous and quite simply ineffective. Although this may be a reflection of just one member of the Sales team, as I had no real contact with the rest of the organisation. In summary in August 2020 I spotted I car I was interested in and called the dealership. I was informed that the car was not at the dealership and was due to come in. The salesman requested £300 deposit to block the car. After two weeks the car was in the showroom. On the day of the viewing the car seemed to have just come in as it was not yet prepared and the wheels had been sent away for refurbishment. The Salesman assured me that all would be fixed and that the car would be ready in about three weeks or thereabouts. In the meantime, I informed the Sales man that I would be abroad as my mum has cancer and that the timelines could slip somewhat. All this was agreed. There are some key issues with this dealership that frankly I am astounded still make them eligible to be an RAC approved dealer or even receive any prize at all from CarGurus: 1) I was never informed when the car was ready or the work being completed. 2) The Sale man never contacted me to state there where issues with the delay and that they wanted immediate settlement 3) When paying a substantial deposit of £4200 towards the car I was informed that it had been received, but no sense of urgency or disagreement was ever conveyed to me to complete 4) The car was advertised on autotrader.co.uk at a higher price at the end of August 2020, despite the Company holding close to £5000 of my money an agreement to sell the car to me 5) The Salesman sent me an email on 5th October 2020 stating the car was no longer for sale without even having the courtesy to call me and state that Horsepower had re-advertised the car and presumably sold it to a higher buyer in the meantime. 6) I requested the Salesman to call me a number of times, this was ignored even when I called the dealership and was told the salesman was out to lunch 7) The Salesman seemed more concerned with how many cars he could sell and buffering his ego rather than the detail of warranty policies he insisted on selling me or the most basic courtesy of responding to missed calls or even keeping me informed of progress to repair any damage on the vehicle 8) The Salesman refused (despite being asked four times) to state what the internal complaints process in the Company was. Quite frankly this dealership needs to seriously look at its internal, ethical and operating practices. Needless to say I won’t be advertising this business in a positive light based on my personal experience. A very disappointed and baffled customer….

I was negotiating with Peter to buy a car. He said he would call me back with a part ex price. I called back the next day but it was his day off so they said we will drop him an email to ring you. The following day no call so today I rang him only to be told the car had been sold this morning. Obviously don't care about a potential buyer and to think I was going to drive a long way this weekend to view. Make of that what you.

I was going to buy a car and was promised it would be ready in a couple of weeks to pick up. A couple of weeks later after test driving the car and paying a deposit I called and was told there was no service or Mot done to the car and it had just been left. I was told to wait another week. A week later I was told it was all ready for delivery the next day so I was about to transfer the full amount. I got a call a few minutes before transferring the money saying that the car wouldn’t be available for sale as it had a fault. It was returned to the manufacturer. Was a very disappointing experience but managed to buy a similar car very easily from a different dealer two days later. Unfortunately would not recommend Horsepower Motors at this time.

would not buy a sandwich from these people because the filling would be missing when you get it home.

Just like the other reviews, we haven't finished dealing with Horsepower Motor Centre yet. To cut a long story very short... We have a Disco 4, cost around £15k 5 months and 3500 miles later and we've already spent £2000 just to get it road worthy , I suspect there are more bills to come, we even took the AA warranty! If you buy a car from Horsepower, check the MOT history, compare it with the AA report, service book, then check the car yourself before leaving, and if there are any problems, use the AA warranty at another garage.

I booked in my Renault Clio for an MOT as the proximity of Horsepower Motor Centre is convenient to my place of work. It failed. Jamie at Horsepower presented me with their charges for work to be carried out. Horsepower wanted to charge me £174.00 for a light stalk as my high beam wasn't working effectively and £90.00 labour. I had the work carried out at Lion Garage in Gravesend and paid £99.61 for a light stalk and £30 labour as the part was a push fit and therefore quick and easy to fit. Horsepower also wanted to charge me £255.00 for track rod ends with fitting. Lion Garage charged me £129.00 for track rod ends with fitting. With Horsepower I would have paid £519.00. By going elsewhere I paid £258.61. I didn't want to go back to Horsepower for a reMOT so out of the £260.39 savings, I paid again for an MOT with Lion Garage once they undertaken the work (light stalk and track rod ends) and it passed.

Won't go into too much detail as our dealings with Horsepower Motor Centre aren't yet done! However, they promise the earth, deliver nothing, and shun any responsibility they have. Our car is definitely not fit for purpose - useful if it starts first time every time ......... I will review again at the conclusion. My advice would be to run away from these guys as quickly as you can.

Would strongly recommend not to use Horsepower Motor Centre, cars are botched up as cheaply as possible and they generally don’t let you leave feedback unless it good. Pete is with out a doubt one of the best con men I have ever met. The car I traded in was 100 times better however I had already been pressured into paying a deposit so I took there car as the deposit was non refundable.

Entire process with Horsepower Motor Centre was very smooth and all information explained clearly by Helen who was very helpful at all times.