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would not buy a sandwich from these people because the filling would be missing when you get it home.
Just like the other reviews, we haven't finished dealing with Horsepower Motor Centre yet. To cut a long story very short... We have a Disco 4, cost around £15k 5 months and 3500 miles later and we've already spent £2000 just to get it road worthy , I suspect there are more bills to come, we even took the AA warranty! If you buy a car from Horsepower, check the MOT history, compare it with the AA report, service book, then check the car yourself before leaving, and if there are any problems, use the AA warranty at another garage.
I booked in my Renault Clio for an MOT as the proximity of Horsepower Motor Centre is convenient to my place of work. It failed. Jamie at Horsepower presented me with their charges for work to be carried out. Horsepower wanted to charge me £174.00 for a light stalk as my high beam wasn't working effectively and £90.00 labour. I had the work carried out at Lion Garage in Gravesend and paid £99.61 for a light stalk and £30 labour as the part was a push fit and therefore quick and easy to fit. Horsepower also wanted to charge me £255.00 for track rod ends with fitting. Lion Garage charged me £129.00 for track rod ends with fitting. With Horsepower I would have paid £519.00. By going elsewhere I paid £258.61. I didn't want to go back to Horsepower for a reMOT so out of the £260.39 savings, I paid again for an MOT with Lion Garage once they undertaken the work (light stalk and track rod ends) and it passed.
Won't go into too much detail as our dealings with Horsepower Motor Centre aren't yet done! However, they promise the earth, deliver nothing, and shun any responsibility they have. Our car is definitely not fit for purpose - useful if it starts first time every time ......... I will review again at the conclusion. My advice would be to run away from these guys as quickly as you can.
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Tony Powditch in response to Cowboys
Had the same problems car has caught fire had a crack in the cylinder head told me there was nothing wrong with it wouldn't buy from there again
Teresa Bailey in response to Cowboys
I am taking these to court so can’t say anything here but glad to know I’m not alone . Appalling to read this but my story will shock the life out of you . Thank you for sharing
Longtall in response to Cowboys
Hi Teresa Bailey We went that route too. We handed the car back, as is our consumer right, we'd given them two chances to fix it - the third time it went back with the same problem, they said it needed a new starter motor, was out of warranty, and were going to charge - errrr, nope. When it was all settled, they put the car back up for sale - hmmmmm. They're typical cowboy dealers.
Would strongly recommend not to use Horsepower Motor Centre, cars are botched up as cheaply as possible and they generally don’t let you leave feedback unless it good. Pete is with out a doubt one of the best con men I have ever met. The car I traded in was 100 times better however I had already been pressured into paying a deposit so I took there car as the deposit was non refundable.
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Entire process with Horsepower Motor Centre was very smooth and all information explained clearly by Helen who was very helpful at all times.
Very pleasant experience buying my new car . Helen at Horsepower Motor Centre was very helpful and informative no sale pitch just let us browse and made us very welcome . Thank you
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Alex from Horsepower Motor Centre in response to Malcolm.S 26.08.18
Hey Malcolm, Thank you so much for taking the time to share your feedback with us, we really do appreciate it. We hope you are happy with the vehicle you purchased and look forward to serving you again whenever our services are needed next. Until then, happy motoring from all the team @ Horsepower :-)
When we went to see a car at Horsepower Motor Centre that we left deposit on,it would not start, we was two hours early so we went for breakfast and went back and test drove the car.It was fine no problems. when we went back to talk over the deal the wife changed her mind and didnt like black. mmmm oh dear. no problem Peter said he had a white one lower spec and cheaper, we never viewed this car as it would be same as black one. we signed the deal and went home thinking we would collect it a week later, on the way out wife saw some stone chips on bonnet and towbar. I was not happy with the towbar and stone chips so we mulled it over the weekend and decided to cancel it.Peter was going to get it all done and ready AA inspection , new MOT etc. I phoned peter up and asked him to cancel it, i really thought there woud be a problem but he was so understanding about agreed to cancel it and return my deposit with no argument., although i have breathing problem and it decided to chuck it down on the day we went didnt help matters. i don't think i would hesitate in buying a car in the future from them if they had the model i wanted. we have decided to put off the purchase untill next spring so you never know.
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Alex from Horsepower Motor Centre in response to very helpful
Hey David, Thank you so much for taking the time to share your feedback with us, we really do appreciate it. We are sorry about the circumstances and are glad you found the overall experience lived up to your expectations. If things change, you know where we are and we'd love to see you back one day. Until then, best wishes from all the team @ Horsepower :-)
Dealt with him who seemed like a very reasonable sales person( be warned) I was told dashboard storage lid could not be fixed due to being very expensive and instead would be glued shut. At the time I thought no problem when I went to pick the car up I was hurriedly given the keys and he dashed off, I noticed the poor job on the storage box bits of glue around the box and instead inside it had been held down with some sort of rubber tar which pops open every so often biggest kicker the replacement lid only costs £40 I would have gladly paid but they couldn't be bothered to fix it.
Alex from Horsepower Motor Centre in response to Deal with caution
Hello Asjad, Thank you for taking the time to leave a review of your experience when buying a car from Horsepower Motor Centre. We are truly sorry to hear you have had a bad experience. We take all feedback very seriously, good or bad, and so having looked into this for you I can confirm the following:- When you purchased your vehicle from us a special note was added to your order form referring to a dash pocket lid not closing and for this to be fixed if possible. At the time, your Salesperson (having sold many of these vehicles before, knew that a new replacement part direct from Ford was over £200 – that’s 10% of the value of the vehicle you bought. As a result, it was an uneconomical request and so pre-empting this you were pre-warned that it might not be replaced but instead glued shut to keep the lid down. You were happy with this at the time and signed the order form which stated this. In the week between you paying your deposit and then collecting the vehicle, our Workshop Department as promised contacted our local Ford main-agent, and as previously thought, a brand new dash pocket lid would indeed cost over £200. Having already told you that it was likely that it would not be replaced and that you were happy for us to glue it shut, to later find that you are now unsatisfied comes as a genuine surprise you are disappointed it was glued shut and contrary to your thoughts we did ‘bother’ and delivered a vehicle as per the agreement which you signed. Nevertheless, we are genuinely delighted you have managed to locate a replacement lid for only £40 – that is great news. Further to that, as a token gesture we would like to reimburse you the cost of this. All you need to do is contact your original salesperson to confirm how you would like this paid to you. Thanks again for sharing your experience and we hope that you will come to us again whenever you next need a car. Happy motoring from all the team @ Horsepower :-)
This is my 7th car from horse power and I have always been very pleased with the deal's I have received and as a regular customer they have given me good part exchange on my purchase and after sales are second to none on couple of occasions when problem has occured it has been sorted no quibble at their expense thank you team I will be back Colin J
Alex K from Horsepower Motor Centre in response to Regular customer
Hello Colin, Thank you so much for taking the time to write a review about your recent purchase of a car from Horsepower Motor Centre. We really appreciate it and it's great to hear you are very happy and a returning customer that has bought many times before. We rely on repeat custom and knowing people are coming back for their second, third, fourth cars etc is fabulous to hear. Please remember to come back to us to take full advantage of your Free MOT 4 Life also! Until then, happy motoring from all the team @ Horsepower :-)
Horsepower Motor Centre is an Independent dealership that is based in Tonbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Horsepower Motor Centre
1 Sovereign Way
Tonbridge
Kent
TN9 1RH
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