Alex K from Horsepower Motor Centre in response to Regular customer

Hello Colin, Thank you so much for taking the time to write a review about your recent purchase of a car from Horsepower Motor Centre. We really appreciate it and it's great to hear you are very happy and a returning customer that has bought many times before. We rely on repeat custom and knowing people are coming back for their second, third, fourth cars etc is fabulous to hear. Please remember to come back to us to take full advantage of your Free MOT 4 Life also! Until then, happy motoring from all the team @ Horsepower :-)

Alex K from Horsepower Motor Centre in response to Honda Jazz

Hello Gordon, Thank you very much for taking the time to review us and share your feedback with us. Good or bad, we value all feedback, and so firstly please accept our apologies that on this occasion we did not live up to your expectations. We price-check all of our cars using AutoTrader and CarGurus to ensure the customer receives a fair and transparent cost-to-change. At present, the price of the Honda Jazz is now £8,255, and according to both AutoTrader and CarGurus this is a ‘Great Price’, meaning this car currently represents great value-for-money according to the UK's two largest used car classified listing websites. They use the vehicles year, mileage, make, model, colour and derivative and then compare this information on a like-for-like basis across the UK and come to a median average retail price. I hope this clarifies the process of pricing of the vehicle. In relation to your comments regarding this specific transaction and experience, I can see that you did commit to buy the car initially and paid a £500 deposit. Four days after paying a deposit you visited our dealership and attempted to renegotiate the terms of the sale. We respectfully declined and subsequently cancelled your order and a full deposit refund was issued. Looking at the precise figures of this specific vehicle, and we are happy to share this publicly, the purchase price of the vehicle was £7,580. Once you factor in the costs of preparing the vehicle for collection, including an MOT Test, a service, the 128-point AA Inspection, not to mention the general costs associated with running a business of our size, you will quickly come to the conclusion that Peter was not misinforming you when he said he did not have room to negotiate. Although you say you would never purchase from us, we hope that in the fullness of time you will consider all of the above and revisit your conclusion as all that ultimately stood in between you buying a lovely car and us having our next happy customer was the sale price, which on its own should not stop us from doing business in the future. I am aware Peter has personally contacted you by telephone earlier today to explain all of the above and until such time that you wish to get back in touch with us, we wish you all the very best and hope to hear back from you! From all the team @ Horsepower :-)

Alex K from Horsepower Motor Centre in response to Viewing a car

Hello Lucy, Thank you for taking the time to leave a review about your recent experience when viewing a vehicle here at Horsepower Motor Centre. We are genuinely sorry to learn that on this occasion the vehicle did not live up to your expectations. Please rest assured that this is not what we hope for when a prospective customer arrives on-site for a viewing. We would like more details about this particular visit if that is at all possible so that we can do all that is possible to ensure it doesn't happen again. Please call us and speak to After Sales on 01732 357182 when you get a spare minute. Please once again accept our sincerest apologies and we hope to hear back from you. All the best, from all the team @ Horsepower :-)

Alex K from Horsepower Motor Centre in response to Accommodating & Friendly

Hello Mrs. C, Thank you so much for taking the time to leave a review about your recent visit to Horsepower Motor Centre. We are very pleased to hear that your experience was positive and merited a 5 Star review. We have passed your feedback onto all of our Workshop Team who are very pleased too! Thanks again and best regards, from all the team @ Horsepower :-)

Alex K from Horsepower Motor Centre in response to Great Service - Would highly recommend

Hello Debbie, Thanks for taking the time to share your recent experience when buying a car from Horsepower Motor Centre. We are very pleased to hear that you were happy with the experience and have given us 5 Stars. Please remember to come back to us to take full advantage of your Free MOT 4 Life! Until then, all the very best from all the team @ Horsepower :-)

Alex K from Horsepower Motor Centre in response to Very pleasant

Hello Hugo K, Thank you for taking the time to leave a review about your recent experience when buying a car from Horsepower Motor Centre. We are very pleased you have rated your experience 5 Stars and your kind words have been fed back to all the team who are equally very happy. We wish you many happy miles in your new car and look forward to welcoming you back as and when you next need us. Best wishes from all the team @ Horsepower :-)

Alex K from Horsepower Motor Centre in response to Great Dealership in Tonbridge

Hello Geoff K, Thank you for sharing your feedback about your recent experience when buying a car at Horsepower Motor Centre. We are very pleased to learn you have had a great experience and that Peter in particular was excellent. We wish you all the very happiest of future motoring in your car and welcome you back whenever you next need us. All the best, from all the team @ Horsepower :-)

Alex K from Horsepower Motor Centre in response to Awesome!

Hello Guy B, Thanks for sharing your feedback with us, it means a lot to us! We are very pleased you found the process from start-to-finish all great and we welcome you back with open arms. All the best from all the team @ Horsepower :-)

Staff from Horsepower Motor Centre in response to Very happy

Hello, Thank you so much for taking the time to share your experience with us and to leave what is valuable feedback. We are very pleased to hear that you enjoyed the whole process and look forward to assisting you with your future motoring needs as and when required. Until then, happy motoring from all the team @ Horsepower :-)

Land Rover Discovery 4 in response to good after sales

After being told that my car had gone through AA inspections and given assurance that the suspension had been fixed and there was nothing wrong with the car. It took me a day to realise that it had not been fixed. I complained to the garage who almost 3 weeks to date still haven't replied to my complaint. What I got was a very rude phone call. Salesman Paul also lied about the green slip I was saddened by his lies I couldn't tax the vehicle until I paid £25 paid at the post office for Registration.

Staff from Horsepower Motor Centre in response to good after sales

Good afternoon, Thank you so much for taking the time to review our business. We are pleased you found not only our Sales Team but After Sales Team helpful and efficient. We totally understand that the excellent service delivered to you at point of purchase shouldn't stop there and needs to continue throughout ownership, so we are extra pleased that we were able to carry-on serving you post-collection in the right way. Excellent service is a process of continuous improvement and so we fully recognise there are aspects we can make better for your next visit, which we fully intend on doing so. In the meantime, happy motoring from all the team @ Horsepower :-)