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4 reviews from our car dealer reviews community
Leave a review for Jemca Croydon

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4 reviews from our car dealer reviews community

Leave a review for Jemca Croydon
Click on the stars to start your review
"No customer service"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I popped into Purley Way 2 weeks ago to look at second hand cars to buy. The show room was busy, but was offered a drink by a nice lady. I waited a while while I drank my drink and then asked the lady if I leave my details could someone call me to discuss a car I was interested in. She asked me to write my name and telephone number down and what it was about which I did, and to date am still waiting to hear from them. Not good from Jemca Croydon.

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"All went well until I went to collect it"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came into contact with Jemca Croydon through carwow. They quoted me an excellent price for a new Aygo. I went over with my old car and they gave me what I felt was a fair price for it. As part of the deal I was supposed to receive a full tank of petrol. All went well until the day I picked up the new car. I had completed all the paperwork beforehand so all that was supposed to happen was to exchange keys on my old and new cars, sign some paperwork and drive off. I arranged this for 0900. I did not get away until 0950 because they could not find a driver to bring my new car from the storage area to the showroom. Despite a 0900 pick-up being arranged! Furthermore, instead of a full tank of petrol, I received only half a tank. I contacted them to point this out but, after a week, have received no reply. Be careful in believing a word they say! I wouldn't again.

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"Poor Customer service and experience"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Jemca Croydon were completely unprofessional. I called up Jemca Toyota Croydon and checked if I can visit them at 2:30pm for a test drive but was told to come at 2pm instead. I went there at 2pm sharp but was made to wait until 2:45 as the Sales Executive was busy with other customers. Finally met the Gentleman Sales Executive, who after frantically searching for car for another 10 minutes told me that the car is not here and he expects it be there by Monday. He said lets do a test drive of another Auris which was an estate, experience was ok. He showed me some numbers for financing options. I said great, I will come either on Monday or Tuesday for a test drive of the actual vehicle. When I contact on Monday saying I will mostly visit for test drive same day but confirm if Car has arrived. I get a response that Car has been booked by someone else. Highly unprofessional behaviour. Poor time management and think that customer is a fool and bordering arrogance that Toyota's are in demand so why bother to worry about Customer experience.

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"happy toyota buyer"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Toyota Prius from Jemca In April and everything has been fine since! had no issues with the car at all. The car was a pretty good price and worth the money. The dealership were very helpful and knowledgeable and I would recommend this dealership to my friends and family.

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Dealership Information

Jemca Croydon is an Franchise dealership that is based in Croydon. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Lexus, Toyota
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.5 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
2
Terrible
1

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Contact Information

Address

Jemca Croydon
Purley Way
Croydon
Surrey
CR0 4RF

Get in touch

http://www.jemcacargroup.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

25%
Would recommend this dealer to family and friends
50%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Jemca Croydon

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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