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21 reviews from our car dealer reviews community
Leave a review for Jemca Croydon
Leave a review

21 reviews from our car dealer reviews community

Leave a review for Jemca Croydon
Leave a review
"Liar"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car and they didn't tell me about the car has been fixed. I am not say the name but if he reads this message, he'll know. When I went back to showroom again Manager didn't bother to come out to speak to me and other colleagues start making lame excuse about jot being aware of the faults. I was disappointed with thier service and behaviour. Never going their again.

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"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Martin Hassan was amazing. He provided excellent service to me at Jemca toyota Croydon in finding a car that suits my needs. He was a very friendly, patient and experienced sales man and always go extra miles to assisting his customers. He provided us with all the information needed and answered all my questions. He assisted with my first and second car. Highly recommend him to anyone looking for excellent service

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"Very Poor Customer Service "
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was booked in advance, they cancelled and rebooked it in after its MOT was due. They have looked after it since new, so they have its file. They then booked it in time for its MOT and service, I asked them to check rhe rear parking camera, but they returned it not checked. They booked it in for a new camera and confirmed still under warranty. Returned to me today, still not working with a call saying they are waiting for Toyota to confirm needs a camera and if under warranty. I will be going to Trading standards if this is not sorted within 48 hours, as this would be its 3rd visit within a month. Probably last visit to Croydon too.

"Awful service from sales person Estella"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected car 07 Jan, very next day wing mirror signal stop working. Rang Jemca Croydon no answer, however if you select sales dept they answered straight away. Wonder why!! After leaving messages & emails & lots of excuses from ordering bulb, to booking a ramp at the service centre we finally managed to bring the car to them for fixing & it was a lose bulb. Now it has been almost 7 weeks since we collected the car & we are still waiting for the membership of breakdowncover from AA that comes with the car for the first 12month. Again numerous emails to the sale person Estella from asking us to wait longer, she then told us to phone AA ourselves. I did call them but the vehicle is not registered on their database, hence they cannot provide me cover. They told me that the dealership should have registered the vehicle & provide me with a reference/offer code for them to activate & issue a membership!! Well done Estella for doing NOTHING at your end. Be mindful with them guys, they do try to sell add ons at ridiculous price. From paint protection, insurance gaps to dash cam. Avoid.

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"My car service"
3.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’m not happy with Alison very abrupt and rude lady I had to wait till 0800for my courtesy car which I was messaged to pick up at 0700 not offered any refereshment I e cup of coffee I then met Miss Mason to which was a wonderful person to deal with very professional and helpful thanks Mr Walsh

"Bad"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had my Toyota Aygo five months bought from them had a problem with indicator phone on the 17 Dec to ask a question they said someone will ring me back they are busy now the18 Dec I am still waiting so I fixed my self with difficulty

"Car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We absolutely love our car and Martin Hussein helped us immensely through the whole purchase. Recommend Toyota. Had are last car for 17 years. Forgotten now what it was So pleased. Thanks Martin

"Great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sarim Ali at Jemca Croydon is a great salesman so very friendly and helpful he felt like our son he couldn't have explained things any better

"Great customers service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just got my C-HR 2018 from Toyota Jemma in Croydon I had a good customer service from one of the sales man called Patryk he gave me a good service warm welcome and he also gave me best advice on the options on the cars and also the rest of the staffs are really lovely people I gave them 5/5 because their service they offer me was excellent is 2nd to none

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"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am absolutely delighted with my Toyota Aygo My first ever experience purchasing a Toyota car. From the very first moment walking into the dealership and dealing with Emma, who was so very accommodating,informative and helpful not to mention very approachable. I have been massively impressed with the outstanding service I have received. From collection of my new car the after service has been brilliant. A curtsey call from Emma to find out if everything was going well. I would definitely recommend driving a Toyota, especially at the Croydon branch.

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Dealership Information

Jemca Croydon is an Franchise dealership that is based in Croydon. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews3.7 out of 5 stars — Rated Very Good
Excellent
12
Very Good
1
Average
2
Poor
4
Terrible
2

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  • Contact Information

    Address

    Jemca Croydon
    602 Purley Way
    Croydon
    Greater London
    CR0 4RF

    Get in touch

    020 8649 5959
    https://jemcacroydon.toyota.co.uk/

    Opening times

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    Dealership Statistics

    61%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Jemca Croydon

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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