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53 reviews from our car dealer reviews community
Leave a review for John Kilkenny Cars
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53 reviews from our car dealer reviews community

Leave a review for John Kilkenny Cars
Leave a review
"Different prices "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Find it strange that the cars are priced higher in the forecourt than on auto trader. Seems a bit dodgy tbh

"Nothing but problems,lies from a snake "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Focus St from Kilkenny cars nothing but issues with it! When papers were signed he then proceeded to tell me there was a fault with fuel rail sensor, said he would get the spare key,Ariel and fix the arches as paint showed bubbling. Firstly said he would get his painter to fix it when he can back from holiday. Didn’t happen then lied about it car then lost all electrical power and shut down Found that the battery loom was rubbed bare to the core ball joints on car were loose and needed replaced car had a fresh mot when I collected it. Then someone on a ford forum messaged me saying that he bought the car just before I did told me he had nothing but issues with it and returned the car this was after the exhaust fell to bits warning lamps on and car wouldn’t run properly John Killkenny replaces the exhaust with the wrong system one from a s-max and not the correct system for an ST, Never sent the log book like he said he would I had to apply for it from the DVLA, I have had all issues repaired and all issues rectified even the off side wing which was full of body filler because of a huge rust hole in it I went through the finance company to help but mostly I repaired all the issues as I lost all trust with Killkenny because of all the lies that fell out of his mouth

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"Brilliant customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from John Kilkenny cars recently, from the first point of seeing the car to physically taking it away, John could not have been more helpful. And also didn’t tell me to F off when things went wrong on my part too! Brilliant customer service, very friendly and easy to do business with. He even put fuel in the car so I’d have enough to get me home 👍🏻. I will most definitely be back in the future when I next need a new car!

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+47 Found this review helpful
"Excellent!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

John was amazing at helping us make sure our car we picked was right for us and made things a lot less stressful especially with us being all the way up in Aberdeen, would definitely purchase another car from here!

"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a V50 from John, just prior to the lockdown. It was immaculate, lockdown started and the car didn\'t move for a couple of months, When things eased off and we were out driving again, it didn\'t feel right, the problem was in the front wheels, juddering, when braking. Went back to see John about it, the discs were warped,He replaced them under the AT warranty. Although the MOT has been extended, he is still going to put it through another one for me towards the end of the year, Good initial service and continuing good service!

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"Spoke several times and always fobbed of"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I rang to ask what my car was worth with regards to a PX against one of their cars. Rang and text with person on this number 07527772539. After my text to give him my details he always fobbed me off with he was busy or he had a customer. The last time we spoke he phoned me back as I phoned him off another phone number. He said I'm just ringing you as I missed your call. When I told him who I was he said can I call you back as I'm with a customer. HOW when you just rang me. After days of me ringing I found that the car I was looking at had been sold. Not a problem to me but why not just tell me in the first place someone else was interested in the car. I spent 3 days of calling him and was no futher on than I was on the first time I spoke to him. Just rude customer service terrible terrible way of communicating with potential customers. For me it's typical sales tactics from car sales men. Best offer and money profit profit profit. No interest in customer. I wonder if I had bought a vehicle off them and found something wrong with it what customer service would i receive then. Will definitely avoid this dealer in future.

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+63 Found this review helpful
"Very Pleased"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pleasure to deal with. Very open and honest. Car was exactly as described.

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+87 Found this review helpful
"Very helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found John very helpful and informative, couldn’t ask for any better

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+93 Found this review helpful
"John Kilkenny Cars Broxburn Ltd"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Previously posted. Took Kilkenny to court and won. Didn't even have the decency to turn up but sent legal representation. Still hasn't paid approx £10,200 owed and mounting. Buyer beware. Its only when you have to look you question who you buy from. Has a history of dissolving companies. Check Companies House/Government Gazette. Public knowledge and in public domain. In the issues resolved I can't add his quote "take me to court I have deep pockets" we did. You didn't turn up!!

"very dishonest used car dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

John comes across as a very honest & very accommodating used car dealer who seems to have plenty of time & patience in reassuring the customer that they are getting the best deal & the most reliable car possible. I showed serious interest in what turned out to be a seriously overpriced 12 year old volvo estate with 98,000 miles on the clock.The asking price was £6500 & although the car looked immaculate,i later found out there are far better deals around the UK with much younger & more up to date models. In the meantime,i had paid a deposit of £400 (to include the fitting of rear parking sensors by another company) & in part exchange for my Volkswagen Passat (registered in December of 2014) in excellent condition with only 52,000 miles on the clock & a full service history with the latest service & mot just two days old.I was seeking an estate for the purpose of my two black labradors. When i realized my mistake in committing to such an old car at such a high price,i attempted to cancel my order JUST TWO DAYS after committing to buy it. However,John insisted he had already carried out a full service & mot in that time & he had also had the rear sensors fitted by a third party,all of which seems highly unlikely,given the time frame ,especially as he had initially said he would contact me in a week or so when all the work was done. So he refuses to refund me any part of my £400 deposit,... Please do not trust this seemingly very trustworthy used car salesman,...

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+103 Found this review helpful

John Kilkenny Cars from John Kilkenny Cars in response to very dishonest used car dealer

This is a very unfair review and to clarify this is the full story: Mr Crematy arrived at my garage on 02/12/2019 at just before 11am expressing an interest in our XC70 he had seen on autotrader who deem the car to be a 'good price' infact £72 under market value with spec being considered, he was given 3 hours to inspect the car, go over it and test drive it not once but twice, as he had bought a volvo elsewhere a few days prior but decided to cancel it as he felt the garage was being un honest (da ja vue) anyway after all this @ 14;30 he decided he wanted the car and was happy with the deal including his part ex, he decided he wanted to pay additional for parking sensors, so we arranged this for him, the following day the customer decided he did not want us to deliver the car when it was ready (agreed as a good will gesture) and infact he would like to inspect the car again and drive it again before taking it away, so I agreed not a problem, I by that time have had the car moted and is in the workshop being serviced, Wednesday 4/12/19 @ 6am a text comes in wishing to cancel claiming that his girlfriend of 4 years was going to split up with him if he bought an older car, 09;32 (same day) a text comes in: John my issues relationship obviously are not your problem, I'm sorry for the hassle, ill have another drive & a good check of the car when its ready & if all is as it should be then ill do the deal, so please take it off the market, thanks Georges, so we do this, 11:33 (same day) text message: I'm sorry john, my girlfriend of four years is threatening to end it, so FINAL MESSAGE, please keep the car7 my money (deposit) too, good luck in selling it, thanks for your good customer service, georges, then the abuse started out of the blue!! so in conclusion 2 days wasted car off sale, money, time and effort wasted but its all our fault, sorry but I think on this occasion we did our best, unfortunately I cant upload the text conversation however I will keep it incase another false review pops up elsewhere, we pride ourselves in excellent customer care and endeavour to keep everyone happy however sometimes no matter what this is not always possible. Kind regards John Kilkenny Cars.

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Dealership Information

John Kilkenny Cars Edinburgh is an independent dealership that is based in Broxburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Car Dealer Reviews has another previous registered address for John Kilkenny Cars: Bavelaw Gardens, Balerno, Midlothian, EH14 7AB.

Manufacturers: Sells a variety of makes and models
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Ratings
53 reviews3.8 out of 5 stars — Rated Very Good
Excellent
35
Very Good
1
Average
2
Poor
5
Terrible
10

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    Contact Information

    Address

    John Kilkenny Cars
    East Mains Industrial Estate 2 Dunnet Way
    Broxburn
    West Lothian
    EH52 5NN

    Get in touch

    01506 856843
    http://www.johnkilkennycars.co.uk/

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    Dealership Statistics

    67%
    Would recommend this dealer to family and friends
    11%
    Percent of reviews responded to by this dealer

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