Paid to reserve a car. They did not respond to any means on communication, asked question about service history as Mercedes dealership has no record of service since new by email, dodgy owner clearly didn’t like answering questions so sold car to someone else. His poor receptionist was left to deal with an upset client telling me that I had asked for my fee to be refunded. Total lie. Shady owner couldn’t be bothered to talk to me. If this is what the pre purchase is like, imagine the after sale service!! Nasty man and business

Hi I’m not normally a moaner and I don’t as a rule condem anyone or company but this has to be said for these I’m afraid, I bought a car After travelling 160 mile to buy it, in the week before I went I phoned to make sure all the cars history and paperwork was present to be told yes it was, I got there viewed the car agreed to buy and was then told service history would be sent on to me because admin had it so I give them the benefit of the doubt, I purchased car and started my journey back then got on motorway and all of a sudden doing 70mph the under engine tray flew off hitting cars behind not a good start!!! I got home phoned junction 17 and fobbed off for days until I got to speak to someone then to be told no problem we will source another and send it to you, yes they sent one but no where near the correct one so garage charged me for basically a waste of labour trying to fit it !! I then decided to put car in for a health check obviously costing more money for the check and then to be told there were various issues that needs sorting to a cost of £600 so yet again I phoned junction 17 to be told they would only be prepared to put a little towards it I then had then the work done mostly at my cost !!! And have a guess what I’m still waiting for the service history 7 weeks on !! They say it has been misplaced!! Very convenient!!! If you’ve got any sense you would steer clear of this dealer because they are absolute cowboys and very ignorant at that, and customer care and after service is atrocious !!!! My car is now sorted but only due to my own expense I will never deal with this company again they need shutting down to be fair !! Good luck in finding your new car just take the advice and don’t buy from these all the best Tim

The one star is for the fact the vehicle was well priced compared to others i had viewed....Now it goes downhill! I can honestly say that i have never experienced such terrible customer service as in the bullet points below. 1.Sent a number of messages on the website portal which proudly states that "we aim to respond within 2 minutes" never had any replies. 2.On viewing the car the vehicle had 14780 miles on the clock, not 13205 as advertised...To be fair they knocked off £150 from the £199 ADMIN FEE for this after i complained about it but i had to push them for that. 3. On requesting the free delivery, the salesman stated with a confused look "where did you see that"? its actually advertised on the front page of the website. On speaking to a manager i was told i could not have the FREE delivery as i had received a discount!! {point 2} 4.Salesman informed me that the Warranty was 3 months for Engine and Gearbox unless i wanted to upgrade the warranty package at a cost, he also stated that the first 30 days of the warranty would cover any unforeseen issues with the vehicle....I clarified if this included everything to which he replied Yes, he also stated that i could use a local garage for anything that needed fixing as long as it was VAT registered {saving me a 120 mile round trip}....This is not the case and the 30 day Warranty was not full cover. I found out that one of the Heated seats in the vehicle does not work and was basically fobbed off by Jamie {one of the managers} who sent me a two line message with so many spelling mistakes in it i had to read it numerous times to try and make sense of it I have since sent Jamie two more emails to which he has not responded. In hindsight i did put on the heated seat on the test drive, it was a warm day and i couldn't tell if it was on or not, i just thought it was taking a while to heat up so i dismissed it, knowing what i know now it defiantly was not working as the passenger seat gets really hot. 4. Salesman told me that the vehicle would have a full valet on collection......Not the case, the vehicle had clearly been jet washed but had dry water marks on it, the inside was also not cleaned properly, highlighted by dust and the Lemon Hand wipe under the drivers seat. 5. Was told that there was only one key for the vehicle, i asked the salesman to check the paperwork he had for taking receipt of the vehicle....he did and it showed two keys. He stated that he would ring me before i collected the vehicle to let me know if he could find it {he didn't call} i called him and he stated there was only one key and he had searched everywhere and a mistake had been made on the paperwork when jnc17 took receipt of the car. When i said i really needed two keys and it was putting me off purchasing the vehicle they miraculously found the second one!! { in the key box!!!!} 5. On collecting the vehicle i noticed that the rear number plate was not attached properly and could see that the front and rear plates had been fixed on with sticky velcro patches...i requested this be rectified to which the salesman agreed. At the point they were about to hand me the paperwork they realised that they had not even done the MOT on the vehicle even though i had reserved the car the week before!! Having gone to collect a vehicle i ended up being in JNC17 just shy of 3 hours {they waiverd the last £49.00 off the admin fee for this, but again i had to ask for it} On getting in the vehicle to drive away the number plates had not been touched, by this time i had almost lost the will to live so didn't get them to sort this out. I feel that Jnc17 will tell you whatever they need to to get a sale {even telling blatent lies.... Warrenty/Keys} Once i was out the door they have offered me no customer service whatsoever and won't even respond to me. There are obviously some issues between the floor salesman and the management as i overheard one of them say that the manager was a c**t!! {not giles i might add} One other thing that grated on me was the fact i spoke with manager Jamie on the phone after leaving a deposit saying that i thought the customer service was poor.....Now i am a business owner and if somebody raised an issue like that i would want to know what their concerns were and how i could rectify them....Not Jamie who replied " Well you can have your deposit back then" {really!!} he didn't even ask me what the issues were {all this whilst eating what i can only describe as his lunch!} Not great Jamie when someone is trying to complain. I would avoid this place at all costs OR if not be sure that if they tell you something important make sure you get it in writing {ie...30 day warranty covers everything}

I purchased a car from J17 for £21,500. Little sister I know that the gear box was faulty and I was left with a £6000 bill to replace within months of the purchase. I had contacted J17 previously to make them aware that something wasn’t quite right with the car but they took it in, charged me for diagnostics only to tell me nothing was wrong with the car. After taking it to another mechanic, they hooked up the diagnostic machine and found the gear box needed replacing. J17 were very rude to me and denied all responsibilities for the faulty car they had just sold me. They were happy to take my money but not help when there was an issue. I will never go to these people again as they appear all happy and helpful before they have your hard earned money but once you’ve paid, they want nothing to do with you. I was even threatened by the manager. These people are selling bespoke cars but be careful, they will probably all break down on the way home. The customer service after purchase was appalling and these people should be ashamed of themselves.

Atrocious. I have never been compelled to write a review for any service or product ever but the service I received from Junction 17 was beyond ATROCIOUS. The communications were fine. They saw my car on a popular website for selling cars and suggested they could sell it, which I took them up on. However, once the car was in their possession it all went downhill. There were 3 months available for J17 to sell the car, and I enquired 1 week before this date was to elapse to ask about recollecting my car. However, when I enquired about taking the car back (as I hadn't heard ANYTHING in 3 months), I was told there was interest in the car. Wow -funny, as I hadn't been told before! If I was to take £1k less, apparently it would sell. I wanted to sell my car, so I said yes, I'd accept £1k less. However, after that again I heard NOTHING else until 2 weeks later I received a refund for my tax. Are you kidding me?!? Should the dealer not have had the courtesy to tell me what was going on? Running a business myself, we would keep the customer informed at every step of the way. I then tried to call the contact at Junction 17 (Jacob) who did everything in his power not to answer or return my calls. I wanted to know how much the car sold for - and I am still waiting to find out. Reception kept telling me he'd call back. I got one call back on a Friday night telling me that he'd get back to me on the following Monday with the FINAL PRICE of the car (as I wasn't even told that!!). Lo and behold, I haven't heard back for 3 weeks and today I'm writing a negative review as it is quite literally the WORST experience I have EVER HAD with a car dealership, and I have bought/sold 9 cars over the last 10 years. Apparently, I'm supposed to be paid the money I am owed tomorrow (after 30 days of holding it, with no interest on the money they have made from this) - but I have no faith on this as I can't speak to the contact I spoke to for selling the car, haven't been told about the final price of the car (as I can only imagine they are keeping more than they should), and am still waiting to share finance details to receive my payment. BAD CUSTOMER SERVICE. DISINGENUOUS. AVOID.