Utterly disgusting & disappointing service with Junction 17 Cars! Do not buy from them! - Potential lawsuit now in progress. (Many reviews saying the same!) I purchased a £18,000 Porsche (cash purchase) from them just before Christmas, at first everything was incredibly positive, informative and the process was easy. There were a few conditions on the sale, one being that the bonnet & front bumper needed to be resprayed due to damage and a price reduction for the lack of service history, service needed and only 1 key being present, and a fresh MOT and all was confirmed, great! Left a deposit and drove 7 hours a few days later to collect my new Porsche. Upon viewing the car everything looked as it should, I picked up on a few things to do with the tyres being perished and looked to have less than the indicated tread depth and the respray looking a little blue which Alex the sales advisor assured me were all correct. I took his word. With the enjoyment I was happy to proceed so I purchased the vehicle. Then my problems began... 1 hour after leaving the showroom my sat-nav decided to conk out, displaying itself in Southampton, hours away from my current destination in Peterborough. I contacted Jamie (who never responded to my message) and after chasing and chasing I ended up paying a garage to replace the GPS Antenna which needed doing, £113.00 not the end of the world. A few days later I returned to my vehicle which was parked in my car detailing studio, the first time seeing it since purchasing due to being with my family over the Christmas period. This was the first time seeing the vehicle in aggressive lighting, I was dead shocked and in horror when I saw the absolute state of my paintwork which had been resprayed by Junction 17 Cars in-house bodyshop. The paintwork is filled with an orange peel effect and ripples, dust embedded in the paint, chips and also a polisher burn in the bonnet! I instantly sent Jamie (the manager) some photos and called the shop, to be told he was busy and would call me back. I was left devastated at the shocking job of my panels, the colour was completely off and looks completely odd on the car, frankly I could have done better with a rattle can. Days go by... I call & call and constantly get told he was busy, 5 days later I was greeted by a rude receptionist who told me “he has 28 days to call you”... great, thanks for that helpful information. 8 days pass and eventually I had enough of chasing, being fobbed off and my messages and calls ignored. I contacted a few local bodyshops to get quotes on a respray, all of which mentioning how shoddy the panel was painted and one of them jokingly came out with “Yee-ha”. I called Junction 17 Cars today in frustration, many many days after first notifying them of the issues to tell them I was booking it in for a respray and that I would pass them on the cost, to which Jamie proceeded to tell me that they are absolutely not paying for it and it isn’t their problem. I then asked for the details of the bodyshop they sent the car to and they exclaimed it was their own bodyshop, so who is liable then? I am left with a £18k Porsche which looks utterly awful. I was told by Jamie to “Seek Legal Advice” and also then accused me of deliberately sabotaging the panel with a polisher to get a free respray? If it had even been done in the first place why would I even sabotage it? I then asked to speak to the director, Mr Bacon, who conveniently was not also available. It was conditional to the sale that these panels were resprayed to a high standard otherwise simply, I would not have purchased it (which is in writing). I was then told I could drive my vehicle back up to them (7hrs round trip) and that they would charge me their time to look at it!!!! At this point, absolutely fuming I terminated the call. He came out with all the typical trader lines of sold as seen, you signed for it blah-blah, not interested. Alongside this, I had the car checked over by a local garage today who told me I needed the tyres changing instantly (the tyre pressures were 11PSI instead of 32PSI for starters!) and the oil was BELOW minimum ... £1100 later for the work and new tyres... It had just had a new MOT fresh with the purchase from Junction 17 Cars. After expressing my concern to the sales advisor on the day of purchase about the tyres and their treads and being told they were absolutely fine as it’s just passed it’s MOT with no advisories I believed him. In total I am OUT OF POCKET by £3,341.88!! - £1,100 being for new tyres - £113.00 for the gps antenna - £2,128.88 for the panels to be painted by a Porsche Approved bodyshop! As you told me to do, I have seeked legal advice and you will be hearing from my solicitors very shortly. I do not wish anyone the experience I have had with this ghastly garage, their con-men and rude staff. Cowboy staff, disgusting mannerisms.

Awful. DO NOT BUY A CAR FROM HERE!! I spent £17,000 here and the car is rubbish and after three weeks of owning it, they have just told me to go away and seek legal advice, despite it taking two weeks for me to get through to a manager. I’m left with a massive bill and a whole lot of aggravation.

Had our car on brokerage did not communicate for period of time they had it had to constantly ring to find out if been sold even after being sold had to continue to ring for updates think we would still be chasing if it wasn't for lady on reption and in accounts

AVOID AVOID AVOID

I went to view a couple of higher priced cars (appointment made to view). Was totally ignored by the receptionist (man) Who was wearing a mask on his chin. Not very professional considering the cars they sell.. The cars in the showroom were all very badly presented very dirty and dusty. I was expecting considering I had booked an appointment that they would be clean a ready for a potential buyer to view, that definitely was not the case. Did not give me much confidence in the company whatsoever. The cars were cramped in with no space to view properly Will not be buying from. It was exactly the same as this a few years ago when I visited. VERY DISAPPOINTED!! Buy with caution...

Shocking customer service, have been helping a friend deal with this unprofessional organisation. Bought a car and had to wait to pick it up to get it MOTed, fair enough. Turns out it failed and didn't fix the issues but said it had been done when collected. Turns out it hadn't. Also left the car with them for a week (a few weeks later)to get the wheels sprayed(as hadn't been done as agreed)guess what they didn't do that either, he had to pick the car up again fed up of waiting. Same as others passed from one person yo another time and time again, 3 months on and still not happy, they are supposed to be removing the private plate off it but guess that won't be done either. When I went with him I had a look at the cars they had, did think would come have a look but given his experience I won't be, and anytime I here the J17 name I will be sure to tell everyone of the experience.