K P, January 2021
"This Dealership is a Lucky dip"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I traveled 180 mile to see the car i wanted this is in july it broke down so i had to travel back and go down a week later handed my money over transferred insurance tax etc over the car i bought broke down again jamie said dont worry sir we will fix it theres a courtesy car ( micra )
No fuel in this one or the one i just bought ?? Dont worry we will deliver when fixed
I got phone call we will see you wed sir 2pm got txt sorry car broke down
This went on and on so i had to pick another car they said
So i reluctantly did
When it arrived November from july
Alloys were badly scuffed large scratch on back arch one key and left no log book so could not drive it anyway
Service is a absolute disgrace
The way they treat people
+5 Found this review helpful
Lauren, December 2020
"Perfect from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
bought a car 2 months ago from Jamie at junction 17 cars! it was simple and car drives perfectly! cant believe how quick the car was prepared to my request and driven to my door step!
+0 Found this review helpful
Shields, November 2020
"Poor customer service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Had our car on brokerage did not communicate for period of time they had it had to constantly ring to find out if been sold even after being sold had to continue to ring for updates think we would still be chasing if it wasn't for lady on reption and in accounts
+5 Found this review helpful
James B, November 2020
"AVOID "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
AVOID AVOID AVOID
+7 Found this review helpful
Steve, November 2020
"ABSOLUTELY TERRIBLE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I went to view a couple of higher priced cars (appointment made to view). Was totally ignored by the receptionist (man) Who was wearing a mask on his chin. Not very professional considering the cars they sell.. The cars in the showroom were all very badly presented very dirty and dusty. I was expecting considering I had booked an appointment that they would be clean a ready for a potential buyer to view, that definitely was not the case. Did not give me much confidence in the company whatsoever. The cars were cramped in with no space to view properly Will not be buying from. It was exactly the same as this a few years ago when I visited. VERY DISAPPOINTED!! Buy with caution...
+4 Found this review helpful
Craig, October 2020
"Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Shocking customer service, have been helping a friend deal with this unprofessional organisation. Bought a car and had to wait to pick it up to get it MOTed, fair enough. Turns out it failed and didn't fix the issues but said it had been done when collected. Turns out it hadn't. Also left the car with them for a week (a few weeks later)to get the wheels sprayed(as hadn't been done as agreed)guess what they didn't do that either, he had to pick the car up again fed up of waiting.
Same as others passed from one person yo another time and time again, 3 months on and still not happy, they are supposed to be removing the private plate off it but guess that won't be done either. When I went with him I had a look at the cars they had, did think would come have a look but given his experience I won't be, and anytime I here the J17 name I will be sure to tell everyone of the experience.
+3 Found this review helpful
Russell W, July 2020
"Disgraceful Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I put a deposit down on a car advertised as being 2008 and 60,459 miles. I requested the registration number to arrange insurance, it was not forthcoming. I had to ask three times for the information but now understood why there was a delay. The car was advertised as being registered in 2008 but it was actually registered in 2007. Giving me the registration number before payment would obviously have alerted me to the date of registration.
I was finally sent an invoice for the balance which had the mileage of the car as being 70454. When I queried this I was told it was an error and was sent a new order form showing the mileage as 60,459 but the year of registration as being 2007. I decided that one year on a twelve year old car was not material and decided to proceed with the purchase. What I had not realised was that this model underwent an upgrade in 2008 and models of that heritage understandably enjoy a price premium. The car was therefore not the exceptional value I had based my buying decision upon.
When the car was delivered it had a sevice schedule from an independent garage showing the mileage as 70,454. An MOT conducted 12 months ago showed the mileage as 58,442 which would mean it had only done 2000 miles in just under a year if the 60,459 was correct.
I had to take the car back for repairs as it was riddled with faults. I met the MD who said there was a disclaimer on the Autocar website saying the car may not be exactly as described. It is understood that the range of accessories may vary but what is not disputable is the mileage and year of registration.
There is a lot more to come.
+1 Found this review helpful
Gary S, June 2020
"Problem after problem"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Don't buy a car hear.mine has been back 3 times and still not right.hard to start and smells of carbon/soot when slowing at junctions. No longer confident with this company.they don't want to spend the money putting it right so it looks like I'm going to have to. Never ever will I use these again.
+5 Found this review helpful
Andrew, June 2020
"Perfect Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie was brilliant with everything. I walked in wanting to buy a car, not knowing I needed an appointment, nonetheless I drove out in my new car a few hours later.
+0 Found this review helpful
STEVEN D, March 2020
"Superb service from Luke C at J17 Cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really enjoyable experience from reserving the car to driving away from Luke C and the team at Junction 17 Cars.
I highly recommend them and will definitely use them again.
+0 Found this review helpful
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