We though buying a car in lockdown would be hard in fact it has to be easiest transaction i have ever completed. Jacob and his team made it a safe and smooth transaction delivered to our door. Many thanks Mark and Helen

From my first phone call Junction 17 where first class, from the first phone call I was made to feel at ease. After working hard for 30 years and taking a lump sum out of my pension to buy my Bentley GT, I can honestly Junction 17 made it a pleasure.

If i could leave a zero star review I would. Avoid this company at all costs, I would not recommend what I have been through to anyone. Lies upon lies from sales advisor Scott Palmer and sales manager Jacob Bryant. If you are looking to PX a car with outstanding finance to be settled, make sure they pay it on the spot, DO NOT leave them to pay it at a later date as they WILL pay it late/beyond a settlement figure date. If you are still not put off and want to go ahead and buy a car but have asked for certain things to be done to your car, ensure you get them done before you sign anything/collect/take it home, as they will just fob you off for months after. I purchased a car worth £21,500 with an advertised 15k mileage to which it had nearer 17k on it, the car had badly curbed wheels, damaged trim outside and boot trim to which it was not mentioned in the advert, Scott Palmer from J17 said he would have it all fixed, plus a service and a fresh MOT to which he only did the wheel refurb. They serviced the car on the morning of the collection date instead of the 14 days they had before the collection date, replacing Michelin PS4’s tyres for cheap £50 road stone tyres on a sports car with 310bhp. The car was not MOT’d either as I was made aware 2 months after purchase and Scott Palmer also did not get the trim replaced even though in the 14 days leading to the collection date I called 4 times to ensure it was all on schedule to which he said it was (more lies) They also will do tricks to make you pay more for deposits than you agree, I asked to pay £500 out of the positive equity of a PX finance settlement, what they did was use my £500 from my positive equity to take it off the asking price and ask for ANOTHER £500 deposit on collection day meaning it had cost me £1000 really. They paid my finance settlement late, cost me time and money from my finance company, didn’t replace trim and when they did they sent me second trim from a scrapyard delivered by Hermes in cling film which broke. Nearly 3 months later I still to this day (17th Feb 2021) don’t have the replacement boot trim to which Jacob Bryant asked me to invoice him one from the dealership, he just ignores my emails and passes the issue onto someone else for example “accounts are now dealing with it” I have constantly chased J17 throughout this whole process, mainly Jacob Bryant the sales manager, to which he just ignores emails. The customer service at Junction 17 is atrocious, do not take ANY celebrity endorsements seriously. I have tried to contact Leonie Bacon (who appears to be the wife of the J17 owner) who deals with enquires and is a sales director at J17 regarding the poor customer service from Scott Palmer and Jacob Bryant to which she has not responded in over 2 weeks, so she also lacks in the basics of customer service but weirdly is good when it comes to taking a holding deposit. Buying a car is meant to be the second most expensive thing you will do in a lifetime and is meant to be an enjoyable thing but this was far from enjoyable. I had more to write but I don’t have enough space to write it, this company has bad reviews for a reason! Avoid and look elsewhere for your next vehicle purchase. *Just to add to this, i left the same review on google and trust pilot and since my review, multiple 5 star reviews have appeared praising both Scott & Jacobs work, more so praising Jacob. Rogue traders would have a field day with this company. *After further investigation, Jacob Bryant had his family (Hannah Charlotte Bryant) and friends give fake 5 star reviews on google to make up for HIS poor customer service. I have over 50 emails to prove how bad the customer service is.

Utterly disgusting & disappointing service with Junction 17 Cars! Do not buy from them! - Potential lawsuit now in progress. (Many reviews saying the same!) I purchased a £18,000 Porsche (cash purchase) from them just before Christmas, at first everything was incredibly positive, informative and the process was easy. There were a few conditions on the sale, one being that the bonnet & front bumper needed to be resprayed due to damage and a price reduction for the lack of service history, service needed and only 1 key being present, and a fresh MOT and all was confirmed, great! Left a deposit and drove 7 hours a few days later to collect my new Porsche. Upon viewing the car everything looked as it should, I picked up on a few things to do with the tyres being perished and looked to have less than the indicated tread depth and the respray looking a little blue which Alex the sales advisor assured me were all correct. I took his word. With the enjoyment I was happy to proceed so I purchased the vehicle. Then my problems began... 1 hour after leaving the showroom my sat-nav decided to conk out, displaying itself in Southampton, hours away from my current destination in Peterborough. I contacted Jamie (who never responded to my message) and after chasing and chasing I ended up paying a garage to replace the GPS Antenna which needed doing, £113.00 not the end of the world. A few days later I returned to my vehicle which was parked in my car detailing studio, the first time seeing it since purchasing due to being with my family over the Christmas period. This was the first time seeing the vehicle in aggressive lighting, I was dead shocked and in horror when I saw the absolute state of my paintwork which had been resprayed by Junction 17 Cars in-house bodyshop. The paintwork is filled with an orange peel effect and ripples, dust embedded in the paint, chips and also a polisher burn in the bonnet! I instantly sent Jamie (the manager) some photos and called the shop, to be told he was busy and would call me back. I was left devastated at the shocking job of my panels, the colour was completely off and looks completely odd on the car, frankly I could have done better with a rattle can. Days go by... I call & call and constantly get told he was busy, 5 days later I was greeted by a rude receptionist who told me “he has 28 days to call you”... great, thanks for that helpful information. 8 days pass and eventually I had enough of chasing, being fobbed off and my messages and calls ignored. I contacted a few local bodyshops to get quotes on a respray, all of which mentioning how shoddy the panel was painted and one of them jokingly came out with “Yee-ha”. I called Junction 17 Cars today in frustration, many many days after first notifying them of the issues to tell them I was booking it in for a respray and that I would pass them on the cost, to which Jamie proceeded to tell me that they are absolutely not paying for it and it isn’t their problem. I then asked for the details of the bodyshop they sent the car to and they exclaimed it was their own bodyshop, so who is liable then? I am left with a £18k Porsche which looks utterly awful. I was told by Jamie to “Seek Legal Advice” and also then accused me of deliberately sabotaging the panel with a polisher to get a free respray? If it had even been done in the first place why would I even sabotage it? I then asked to speak to the director, Mr Bacon, who conveniently was not also available. It was conditional to the sale that these panels were resprayed to a high standard otherwise simply, I would not have purchased it (which is in writing). I was then told I could drive my vehicle back up to them (7hrs round trip) and that they would charge me their time to look at it!!!! At this point, absolutely fuming I terminated the call. He came out with all the typical trader lines of sold as seen, you signed for it blah-blah, not interested. Alongside this, I had the car checked over by a local garage today who told me I needed the tyres changing instantly (the tyre pressures were 11PSI instead of 32PSI for starters!) and the oil was BELOW minimum ... £1100 later for the work and new tyres... It had just had a new MOT fresh with the purchase from Junction 17 Cars. After expressing my concern to the sales advisor on the day of purchase about the tyres and their treads and being told they were absolutely fine as it’s just passed it’s MOT with no advisories I believed him. In total I am OUT OF POCKET by £3,341.88!! - £1,100 being for new tyres - £113.00 for the gps antenna - £2,128.88 for the panels to be painted by a Porsche Approved bodyshop! As you told me to do, I have seeked legal advice and you will be hearing from my solicitors very shortly. I do not wish anyone the experience I have had with this ghastly garage, their con-men and rude staff. Cowboy staff, disgusting mannerisms.

Awful. DO NOT BUY A CAR FROM HERE!! I spent £17,000 here and the car is rubbish and after three weeks of owning it, they have just told me to go away and seek legal advice, despite it taking two weeks for me to get through to a manager. I’m left with a massive bill and a whole lot of aggravation.

Had our car on brokerage did not communicate for period of time they had it had to constantly ring to find out if been sold even after being sold had to continue to ring for updates think we would still be chasing if it wasn't for lady on reption and in accounts