Don’t be fooled by the high end cars in the showroom PLEASE READ the reviews they don’t lie. I was asked to take down my previous scathing review on the back of Luke promising to resolve the outstanding issues that should have been sorted 5 weeks earlier by Umesh. Another big mistake, as once I deleted the negative feedback I was then ghosted again!!! I will try and keep this short at to the point. 1, If the car requires any work before buying it WALK AWAY because the promises to undertake the work before you take delivery are just lies, by Umesh. 2, If you have stupidly believed their LIES and take the car away and there is a problem, then after calling them once they WILL NEVER answer your call again, unless you ring straight back either on a different number or put 141 in front of the call and they answer straight away, tried this every time and it gets answered straight away, but you will be ghosted if you call on your usual number. 3, If you do the above and get through to Jamie on reception you WILL NEVER get put through and don’t bother leaving a message as they WILL NEVER call you back either. If she sends the owner an email asking him to contact you and copies you in, DON’T expect a response because the owner has your money and doesn’t bother responding. 4. DO NOT rely on them informing DVLA, they WILL NOT and like me, you will continue to be wasting the road tax on your part exchange whilst it’s for sale on their forecourt because you can’t get a refund as the car will remain in your name. The new keeper supplement from the V5 will not be given to you either so DO NOT leave until you have it as you WILL be ghosted afterwards. 5 weeks after the purchase I had to return in person to get them to do the transfers on line, a two minute job requiring you to continually chase and end up having no other choice but to turn up in person. 5. Be warned their HPI report DOES NOT include a millage check, mine had a millage discrepancy, which they refused to accept devalued my car. 6. Even worse, 5 weeks after I purchased the car for cash they still hadn’t paid off THEIR finance they took out to buy the car for their stock!!!! So MAKE SURE you do your own HPI before and after purchase as they CAN NOT be trusted to pay their own stocking finance off and if Umesh tells you it will be done as soon as you pay for the car and he will send confirmation, that is also a BLATANT LIE So in summary, the two salesmen I dealt with both made promises that were just blatant lies and the management/owner doesn’t care once he has your money. There is zero after sales service and if you do manage to get past being ghosting, then PLEASE DO NOT believe anything they say as it’s all lies. Oh and ask yourself how many people like me have removed their scathing reviews in exchange for getting an issue sorted? It’s the only way to get them to do anything, but in my case they still continued to ghost me. RUN AWAY and buy elsewhere, YOU HAVE BEEN WARNED!!!

PLEASE PLEASE read the reviews, look at all the negative reviews , there are hundreds out there about this company (junction 17 cars) all saying the same thing. I like many others looked at the showroom, and the stock, and thought it was a very professional set up…how wrong we all were, after you have bought, just try to speak to anybody, there either not in today…or in a meeting, etc, and the promises to call you back, never happen. I feel so sorry for “Jamie” on reception, who has to fend off these calls, and the lies of the directors. Leoine never called me back once, Ian, never called me back either, and im talking about 20 calls over a 3 week period, I left an £8,000 deposit, that has taken me over 3 weeks to get back , the only person who even replied to me was Mollie from accounts, who did sort this for me, the directors should be ashamed of themselves, a company is only as good as its owners/staff. The reason for me asking for a refund was ( range rover had a defective sat nav screen) and they said it was too expensive for them to fix. So buy a car from them, and if/when you get a problem, good luck in talking to someone, or getting it fixed……you might as well buy from a private seller with no warranty or comeback, because that’s the level of aftercare you will receive here. Do your homework….i wish I had. (all that glitters is far from gold) Peoples reviews are there for a reason. Im more than happy to supply emails and messages to prove.

I purchased a lovely Vauxhall Mokka during the January 2021 lockdown. I paid the extended warranty which cost £499 as it was on offer (or so they told me). It was supposed to be valeted before delivery. On delivery and inspection, there was sweet wrappers under the backseat and dried crusty leaves where the spare wheel should be. complained to Jacob, they paid for the road tax as a gesture of good will. Then in July, the car developed a fault. Took to Thurlow Nunn and found a faulty clutch and flywheel costing £1575.38. Approached J17 and was told that as I had had the car 6 months they was not interested. Contacted Citizens Advice and followed their advice. J17 decided not to communicate, so ended up contacting the County Court to pursue a claim against them through the small claims court. They had until 9th October 2021 to respond, but again nothing. So this evening, I have requested a judgment against them. I have given them a one star as unable to leave a no star!!! A total shambles of a company, that has no respect for their customers. Avoid this car company at all costs!!!!

Paid to reserve a car. They did not respond to any means on communication, asked question about service history as Mercedes dealership has no record of service since new by email, dodgy owner clearly didn’t like answering questions so sold car to someone else. His poor receptionist was left to deal with an upset client telling me that I had asked for my fee to be refunded. Total lie. Shady owner couldn’t be bothered to talk to me. If this is what the pre purchase is like, imagine the after sale service!! Nasty man and business

Hi I’m not normally a moaner and I don’t as a rule condem anyone or company but this has to be said for these I’m afraid, I bought a car After travelling 160 mile to buy it, in the week before I went I phoned to make sure all the cars history and paperwork was present to be told yes it was, I got there viewed the car agreed to buy and was then told service history would be sent on to me because admin had it so I give them the benefit of the doubt, I purchased car and started my journey back then got on motorway and all of a sudden doing 70mph the under engine tray flew off hitting cars behind not a good start!!! I got home phoned junction 17 and fobbed off for days until I got to speak to someone then to be told no problem we will source another and send it to you, yes they sent one but no where near the correct one so garage charged me for basically a waste of labour trying to fit it !! I then decided to put car in for a health check obviously costing more money for the check and then to be told there were various issues that needs sorting to a cost of £600 so yet again I phoned junction 17 to be told they would only be prepared to put a little towards it I then had then the work done mostly at my cost !!! And have a guess what I’m still waiting for the service history 7 weeks on !! They say it has been misplaced!! Very convenient!!! If you’ve got any sense you would steer clear of this dealer because they are absolute cowboys and very ignorant at that, and customer care and after service is atrocious !!!! My car is now sorted but only due to my own expense I will never deal with this company again they need shutting down to be fair !! Good luck in finding your new car just take the advice and don’t buy from these all the best Tim

The one star is for the fact the vehicle was well priced compared to others i had viewed....Now it goes downhill! I can honestly say that i have never experienced such terrible customer service as in the bullet points below. 1.Sent a number of messages on the website portal which proudly states that "we aim to respond within 2 minutes" never had any replies. 2.On viewing the car the vehicle had 14780 miles on the clock, not 13205 as advertised...To be fair they knocked off £150 from the £199 ADMIN FEE for this after i complained about it but i had to push them for that. 3. On requesting the free delivery, the salesman stated with a confused look "where did you see that"? its actually advertised on the front page of the website. On speaking to a manager i was told i could not have the FREE delivery as i had received a discount!! {point 2} 4.Salesman informed me that the Warranty was 3 months for Engine and Gearbox unless i wanted to upgrade the warranty package at a cost, he also stated that the first 30 days of the warranty would cover any unforeseen issues with the vehicle....I clarified if this included everything to which he replied Yes, he also stated that i could use a local garage for anything that needed fixing as long as it was VAT registered {saving me a 120 mile round trip}....This is not the case and the 30 day Warranty was not full cover. I found out that one of the Heated seats in the vehicle does not work and was basically fobbed off by Jamie {one of the managers} who sent me a two line message with so many spelling mistakes in it i had to read it numerous times to try and make sense of it I have since sent Jamie two more emails to which he has not responded. In hindsight i did put on the heated seat on the test drive, it was a warm day and i couldn't tell if it was on or not, i just thought it was taking a while to heat up so i dismissed it, knowing what i know now it defiantly was not working as the passenger seat gets really hot. 4. Salesman told me that the vehicle would have a full valet on collection......Not the case, the vehicle had clearly been jet washed but had dry water marks on it, the inside was also not cleaned properly, highlighted by dust and the Lemon Hand wipe under the drivers seat. 5. Was told that there was only one key for the vehicle, i asked the salesman to check the paperwork he had for taking receipt of the vehicle....he did and it showed two keys. He stated that he would ring me before i collected the vehicle to let me know if he could find it {he didn't call} i called him and he stated there was only one key and he had searched everywhere and a mistake had been made on the paperwork when jnc17 took receipt of the car. When i said i really needed two keys and it was putting me off purchasing the vehicle they miraculously found the second one!! { in the key box!!!!} 5. On collecting the vehicle i noticed that the rear number plate was not attached properly and could see that the front and rear plates had been fixed on with sticky velcro patches...i requested this be rectified to which the salesman agreed. At the point they were about to hand me the paperwork they realised that they had not even done the MOT on the vehicle even though i had reserved the car the week before!! Having gone to collect a vehicle i ended up being in JNC17 just shy of 3 hours {they waiverd the last £49.00 off the admin fee for this, but again i had to ask for it} On getting in the vehicle to drive away the number plates had not been touched, by this time i had almost lost the will to live so didn't get them to sort this out. I feel that Jnc17 will tell you whatever they need to to get a sale {even telling blatent lies.... Warrenty/Keys} Once i was out the door they have offered me no customer service whatsoever and won't even respond to me. There are obviously some issues between the floor salesman and the management as i overheard one of them say that the manager was a c**t!! {not giles i might add} One other thing that grated on me was the fact i spoke with manager Jamie on the phone after leaving a deposit saying that i thought the customer service was poor.....Now i am a business owner and if somebody raised an issue like that i would want to know what their concerns were and how i could rectify them....Not Jamie who replied " Well you can have your deposit back then" {really!!} he didn't even ask me what the issues were {all this whilst eating what i can only describe as his lunch!} Not great Jamie when someone is trying to complain. I would avoid this place at all costs OR if not be sure that if they tell you something important make sure you get it in writing {ie...30 day warranty covers everything}

I purchased a car from J17 for £21,500. Little sister I know that the gear box was faulty and I was left with a £6000 bill to replace within months of the purchase. I had contacted J17 previously to make them aware that something wasn’t quite right with the car but they took it in, charged me for diagnostics only to tell me nothing was wrong with the car. After taking it to another mechanic, they hooked up the diagnostic machine and found the gear box needed replacing. J17 were very rude to me and denied all responsibilities for the faulty car they had just sold me. They were happy to take my money but not help when there was an issue. I will never go to these people again as they appear all happy and helpful before they have your hard earned money but once you’ve paid, they want nothing to do with you. I was even threatened by the manager. These people are selling bespoke cars but be careful, they will probably all break down on the way home. The customer service after purchase was appalling and these people should be ashamed of themselves.

Atrocious. I have never been compelled to write a review for any service or product ever but the service I received from Junction 17 was beyond ATROCIOUS. The communications were fine. They saw my car on a popular website for selling cars and suggested they could sell it, which I took them up on. However, once the car was in their possession it all went downhill. There were 3 months available for J17 to sell the car, and I enquired 1 week before this date was to elapse to ask about recollecting my car. However, when I enquired about taking the car back (as I hadn't heard ANYTHING in 3 months), I was told there was interest in the car. Wow -funny, as I hadn't been told before! If I was to take £1k less, apparently it would sell. I wanted to sell my car, so I said yes, I'd accept £1k less. However, after that again I heard NOTHING else until 2 weeks later I received a refund for my tax. Are you kidding me?!? Should the dealer not have had the courtesy to tell me what was going on? Running a business myself, we would keep the customer informed at every step of the way. I then tried to call the contact at Junction 17 (Jacob) who did everything in his power not to answer or return my calls. I wanted to know how much the car sold for - and I am still waiting to find out. Reception kept telling me he'd call back. I got one call back on a Friday night telling me that he'd get back to me on the following Monday with the FINAL PRICE of the car (as I wasn't even told that!!). Lo and behold, I haven't heard back for 3 weeks and today I'm writing a negative review as it is quite literally the WORST experience I have EVER HAD with a car dealership, and I have bought/sold 9 cars over the last 10 years. Apparently, I'm supposed to be paid the money I am owed tomorrow (after 30 days of holding it, with no interest on the money they have made from this) - but I have no faith on this as I can't speak to the contact I spoke to for selling the car, haven't been told about the final price of the car (as I can only imagine they are keeping more than they should), and am still waiting to share finance details to receive my payment. BAD CUSTOMER SERVICE. DISINGENUOUS. AVOID.