Jan M, December 2016
"Jan and Pete"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Our experience at junction 17 cars was fantastic from start to finish. When I initially called them I spoke to a chap called Jamie whom was very helpful and answered all my questions. I was looking at a Bentley GT which looked too good to be true on the website. Jamie confirmed the service history and owners over the phone and I appointed to go and see him on Saturday. When we arrived we were blown away by their showroom and their set up. The cars all looked beautiful and straight away we felt at ease and knew this would be where we would be buying our next car from. We test drove the Bentley and went through all the paperwork with a fine tooth comb with Martin another salesman. We were so happy with the deal we were given (part exchanging our jag) and the balance on finance. What surprised us the most is that the car was ready to drive away whilst we waited for the finance to be set up. We were super impressed that the car had passed an AA inspection too. You don't see many garages / dealerships that go over and above for their customers to make the cars spot on, well junction 17 cars did. We're so happy with our new car and the service from junction 17 cars. We'd happily recommend. Thanks again! Jan and Pete xx
+0 Found this review helpful
kate from Junction 17 Cars Peterborough in response to Jan and Pete
Dear Jan and Pete thank you for your 5 star review we all enjoyed reading about your experience. We do take our reviews very seriously and really appreciate you taking the time to write this. I know you were pleasantly surprised with the ease in which we were able to arrange finance and the fact you could drive off in your super Bentley. We have introduced the AA inspection, over the past few months, so that our vehicles are all ready to go, which is wonderful for our customers.
We wish you many happy miles in your Bentley and look forward to welcoming you back when you need it servicing.
With kindest regards from the team at Junction 17 Cars
Kevin M, December 2016
"Kevin"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely terrible the worst car dealership I have ever had to deal with.
I purchased a Jaguar XKR supercharged from Junction 17 in Peterborough. When I collected the vehicle it was clear that the air conditioning and wasn't working.
I was assured that the air-conditioning unit just needed re-gassing . I was told that they would re gas the air-conditioning unit while I signed the finance agreement .
When I got in the vehicle to drive away it was clear that the air-conditioning had not been repaired .
I was told that the car would have to be brought back for a repair to be carried out the following week .
(This never happened)
After driving the car I noticed a knocking from underneath the car and the brakes started squeaking and the ABS light appeared .
I brought the car into my local Jaguar dealership who uncovered a list of horrors the disc brakes were 90% worn...Front and back – the suspension mountings were perished and in a terrible state of repair.
I was advised not to drive the car as it was dangerous.
I immediately phoned Junction 17 who completely disregarded the findings and told me that they were not present when I purchased the vehicle only two weeks earlier. (I told them I was within my rights to ask for a room for refund) to my surprise they refused.
They asked for an independent inspection to be carried out on behalf of the finance company! This was carried out and the reports confirmed everything and also pointed out the rusty condition of the suspension components!
Junction 17 are still unwilling to take responsibility for the condition of the vehicle after covering just 500 miles since purchase.
Avoid purchasing a vehicle from these people.
+11 Found this review helpful
Kate from Junction 17 Cars Peterborough in response to Kevin
Dear Kevin
As you are well aware Junction 17 Cars are sorting this out.
The independent inspection was required by both the finance company and ourselves, which is standard practice.
The repair to the air conditioning unit was not done as the vehicle was not returned to us, the part for it is still here in the workshop.
With regards Junction 17 Cars
Kevin in response to Kevin
Text Message received from dealership .
Hi Kevin, I have tried to call you today to no avail. We have a meeting on Friday with MotoNovo finance to arrange payment for your vehicle. However, I have noted your review on Dealer Reviews this morning and my MD has now seen this. We take our reviews very seriously and as we are arranging your payment feel this is not necessary as we are sorting your problem for you. My MD shall be cancelling the meeting on Friday with MotoNovo Finance if the review remains and shall not be making payment in the near future. With regards Junction 17 Cars
Kevin Murphy in response to Kevin
Update
Over 2 months without a car !
Due to junction 17s none existent customer care
I have finally received a refund for from the finance company ( who are trying to recover their money from Junction 17 )
To say I was treated terribly by junction 17 would be an understatement
Beware !
Al in response to Kevin
A message for Kevin.
I've bought an XKR recently from this dealership that has displayed problems immediately after driving it away.
I'm curious if this could be the same car
It's a black 07 plate
Ref starts SO07
Ring any bells?
Cheers
Al
Tim D, December 2016
"Dissatisfied customer"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a Porsche Boxster late October. No issues pre sale. They agreed to touch up paint chips which was done poorly. After sales has been nothing short of shocking after the original Sales Person left. Still getting notification that tax unpaid for part exchanged vehicle. Took 6 weeks to get personalised plate posted out to us. We have made at least 15-20 phone calls, many unreturned and several emails also not replied to. Staff have been rude with no recognition of customer service. Cannot understand how they justify an admin fee when we have had to do all the chasing of documentation with DVLA. Manager acknowledged that service had been poor but refused to consider refund of this fee. Rang head office to complain to the customer service manager and they haven't even returned our call. Would not buy from them again or recommend them.
+9 Found this review helpful
kate from Junction 17 Cars Peterborough in response to Dissatisfied customer
Dear Sir or Madam
I was obviously very distressed to read your review.
Please would you like to email or call me to discuss this? I would contact you if I had your details from this post.
You may reach me on 01733 247222 or email customercare@junction17cars.co.uk
I have not had a message regarding this matter and would like to speak to you regarding it.
I must apologise for not calling you as I was unaware of this.
With kind regards
Kate Barker
Customer Relations Manager
Malgorzata, November 2016
"Malgorzata"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a BMW 730 months ago, Jamie salesman sold me an additional guarantee for 400 pounds, to this day I do not know what I bought. I do not have any information, do not respond to emails and their customer service in Nottingham ignores me. The car broke down control steering, sent them pictures and asked for help, but no one answered me. This is a very serious fault and I am afraid to use the car!
I strongly advise against purchasing a car in the Junction 17
+4 Found this review helpful
Malgorzata in response to Malgorzata
After review branch contacted with me. At the moment car is during the tests and I'm waiting to appoitment to fix one of the faults. Dealer done even extra mile and asked BMW service to diagnostic car. Misunderstanding at the beginning turned in to excellent cooperation between us. My first opinion was harsh but branch done everything to change it. Thank you 5 stars dealer.
kate from Junction 17 Cars Peterborough in response to Malgorzata
Thank you very much for the update on your review.
We are trying to deal with any issue you have had and are pleased you are now happy with the customer service from Junction 17. Please do not hesitate in calling either myself or Jamie if we can be of assistance.
With kind regards
Kate and all the team at Junction 17.
Sam D, November 2016
"Mr Deane"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
100% would recommend junction 17 cars. I bought a evoque at the weekend from them. The staff are very professional and I got a fantastic deal with my part exchange. I thought it would be difficult as I still had outstanding finance on my Lexus but it was all done dealt and sorted within 2 hours. It was such an easy and relaxing process. I will definitely be back in the future.
+0 Found this review helpful
kate from Junction 17 Cars Peterborough in response to Mr Deane
Dear Mr Deane
Thank you for you lovely review.
Junction 17 Cars are very pleased you enjoyed the experience of purchasing your new vehicle from us, it is a super car.
We often have customers with outstanding finance and try to make the procedure as quick and simple as possible.
Please do not pass us by without popping in for a coffee or cup of tea!
We look forward to seeing you again in the future.
With kind regards
Kate Barker
Customer Relations Manager
Martyn, November 2016
"Martyn"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really pleased with my new car. Very friendly, accommodating and down to earth sales adviser, who was really knowledgable, who took my needs onboard and came to a deal with also taking my original car as part exchange.
+0 Found this review helpful
kate from Junction 17 Cars Peterborough in response to Martyn
Dear Martyn
Thank you very much for your kind review.
We are delighted that you are pleased with your new vehicle and our service here at Junction 17 Cars.
Junction 17 Cars always to try to offer a fair price on part exchange vehicles as it is instrumental in assisting our customers buy the car of their dreams.
Happy motoring!
With kind regards
Kate Barker
Customer Relations Manager
Hannah P, November 2016
"Hannah Pennington"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Fantastic service, Car was ready for when I was ready test drive and clean. Amazing customer service from the whole team. Will definitely be using again when its time for a new one again. Very professional.
+0 Found this review helpful
kate from Junction 17 Cars Peterborough in response to Hannah Pennington
Dear Hannah
Thank you very much for writing your super review, it is much appreciated. We are very pleased that you were happy with your car and the service from Junction 17 Cars.
We strive to offer good cars, at attractive prices with outstanding customer service.
We look forward to welcoming you back to Junction 17 Cars!
With kind regards
Kate Barker
Customer Relations Manager
Eddie J, November 2016
"Eddie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought my wife a 911 for her 40th birthday last week. I called up junction 17 cars and spoke to Lewis whom was more than helpful. I arranged to see the car the next day. I was so impressed with their set up, you don't often see dealerships with 100 sports cars inside a lovely showroom. The 911 was stunning. I went through the sale with Lewis and thought the finance deal was very good. The icing on the cake for me was that they offered to deliver the car for me so my wife wouldn't suspect and when they did it had a big bow on it and a lovely bunch of flowers. How lovely! My wife was over joyed when I opened our garage on her birthday and she saw her gorgeous new car. The customer service I got was spot on at junction 17 cars. I had peace of mind with the car too as it had a free AA inspection and free 6 month warranty with it. And they even changed two tyres before it was ready for me. So not only was this car a great price I got complete Vip treatment from start to finish. Well done junction 17, thank you to Lewis. I'll see you again!
+0 Found this review helpful
Kate from Junction 17 Cars Peterborough in response to Eddie
Dear Eddie
Thank you for your lovely review, we really do appreciate you taking the time to write this.
We were overjoyed at your wife's joy at seeing her birthday present!
It was an absolute pleasure to assist in this for her.
Please do not hesitate in popping in to see us whenever you are passing we would be happy to provide you with a coffee or two!
With kind regards
Kate Barker
Customer Relations Manager
Isobel, November 2016
"Isobel"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Called in advance regarding a particular vehicle advertised on website and to ask for a test drive. On arrival was left standing outside in the cold while staff member went off to locate keys. Several attempts to find the keys failed. The vehicle was dirty which was pretty off-putting. We gave up and left. We were serious buyers and in fact bought similar vehicle from another dealer later the same day.
+10 Found this review helpful
Jamie lunniss from Junction 17 Cars Peterborough in response to Isobel
Dear Mrs Pullman
Thank you for your review.
I do remember speaking to you yesterday with regards to our Mercedes-Benz SLK.
I am very sorry you feel that you were let down by ourselves, this is obviously not what we like to hear.
When we spoke on the telephone I did explain that we have a sales process that we would need to go through before a test drive would happen. You did seem happy with this and informed me that you would arrive in about 40 minutes.
It is not our policy to instantly test drive our vehicles without giving any details or a copy of your driving licence to us. This is general practice in these situations with very few reputable dealers allowing this to take place otherwise.
Philip our senior salesman, who has been with us for many years now, would have explained this also.
I would like to wish all the best with your new car.
With kind regards
Jamie Lunniss
Sales Manager
Sam R, October 2016
"Unhappy Customer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The pre-sales process was excellent. Post sale I found out the sales advisor had lied about the service history on the vehicle. The sales advisor admitted the deception but would not do anything about it. The replacement of my car every 2 years will now be handled by another firm.
+13 Found this review helpful
Me in response to Unhappy Customer
I see the garage hasn't replied....
Daisy in response to Unhappy Customer
I had the same thing
kate from Junction 17 Cars Peterborough in response to Unhappy Customer
Dear Sir or Madam
If you would like to contact me on 01733 247222 I would like to address your post on here.
I really cannot comment on here without the details of this and some communication from yourself.
You may also email me - customercare@junction17cars.co.uk
With kind regards
Kate Barker
Customer Relations Manager
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