Mark J, September 2016
"Mr Johnson"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just picked up my amazing Maserati Ghibli I am a very happy man!!! The reason I chose junction 17 rather than any other dealership was not only the fact they were cheaper than anywhere else they offered part exchange and finance. They beat my part ex price I had elsewhere and I got a really flexible finance package with Motonovo. The staff were friendly and helpful and the car was ready in time all sparkly and waiting in their lovely showroom for me. I am over joyed and cannot thank junction 17 enough. Would 100% recommend
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Mr Johnson
Dear Mr Johnson, thank you for your business and your super review! We were very pleased to be able to offer you a fair part exchange and arrange a very appealing finance deal with MotoNovo for you. You have a wonderful car and all at Junction 17 wish you many pleasurable hours driving it. Thank you very much for your recommendation to future customers. With kind regards, Kate Barker, Customer Relations Manager, Junction 17
Nikki F, September 2016
"Nikki"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased my Porsche Boxster from junction 17 cars and found it to be an amazing experience. They were very helpful and showed me a wide range of convertibles I anitialy wanted a BMW Z4 but when I saw what I could get for my money I was amazed good job lads keep it up!! I will see you soon for the White 911
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Nikki
Hi Nikki, thank you for taking the time to leave us a review. We were overjoyed at your reaction to the realisation of what you could purchase and were so happy to help in your choice! We will be ready to help again when you are ready for the 911. Of course, if we can help with servicing, in the mean time please do not hesitate in giving us a call on 01733 247222. Happy motoring from all at Junction 17!
David B, September 2016
"david baker"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very poor service and once they have your money its unlucky if one have any issuses...even within a day or so. I
would NEVER buy from these again and would NOT recommend to anyone NOT just friends.
+5 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to david baker
Dear David I was sorry to read your review and that you were not happy with the service from Junction 17. I did discuss this with our team, who were a little surprised, after negotiating a very good part exchange deal for you. I believe you did feel that a tyre was not as you would have liked, although well within the MOT test and legal requirements. We did offer a goodwill gesture towards your next purchased tyre which you refused.
At Junction 17 we always like to offer good quality vehicles which are keenly priced. We also like our customers to enjoy their buying experience with good customer service both before and after sale.
With kind regards Kate Barker, Customer Relations Manager. customercare@junction17cars.co.uk
John A, September 2016
"Gizmo"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Stay well away from this stealership, after having problems with a car i purchased, they simply lied lied and lied to me. Passed from pillar to post. After they have sold a car to you they dont want to know anything else. Stay well clear
+16 Found this review helpful
Dale, August 2016
"a very upset customer"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Keep clear at all costs!! Car not as described then had problems and what a surprise no reply to emails.
Avoid !!!!!!! I paid full wack for a duff car and the worst customer services in the world. Would never trust these again. Still trying to resolve and will need to go to court to reclaim my money and to reject the car as they continue to ignore me.
+8 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to a very upset customer
This is a review with no name, apparently verified - how can we verify this as we do not know the customer's name or vehicle?
It is extremely difficult to reply to a customer without knowing to whom we are addressing and the reasoning behind their words.
As Customer Relations Manager I answer all emails, whatever their content and find it rather slanderous that unnamed persons may write what they like about Junction 17.
I would suggest that they email me directly, customercare@junction17cars.co.uk to which I shall reply.
Kate Barker - Customer Relations Manager
AJ in response to a very upset customer
Reading the response on most of the reviews from Kate and the rest of the Junction 17 mob, its quite obvious that the vast amount of negative reviews are true, validated even further so by the very defensive responses from the Dealer themselves! What a joke. Heres some advice, treat customers right regardless of how much they spend and provide proper aftercare instead of running with your money to the bank. A business relies on repeat good business, not multiple accounts of sporadic bad business and word soon spreads of your bad practice.
Ed B, August 2016
"Eddie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After looking for a nice Lotus exige for a long time, we visited Junction 17 on a Sunday. Luke, the salesman, was on hand to answer all my awkward questions and gave me plenty of time to inspect the car and paperwork. The car was really nice, and after we had a road test and did a good deal with the price, we bought it. Luke really helped by not pressurising us at any point, and dealt with us in a very professional manner. It was a fabulous buying experience, the car was well presented and the showroom immaculate and full of nice cars.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Eddie
Wow Eddie, we all loved your review here at Junction 17!
You have epitomised exactly the feeling that we like our customers to experience. We could not be more happy, for you. Your Lotus is beautiful and we hope that you have many enjoyable hours driving it.
We hope we shall see you again in the not too distant future!
With kind regards Kate and the 'Team' at Junction 17 Cars Ltd.
Alex W, August 2016
"Alex"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I called Phil regarding a BMW M3 they had for sale and was very happy with the description over the phone so decided to go and view it. It was as described bar a few other minor details but they were honest when they were mentioned, we agreed a deal and when I returned the next weekend to collect it everything had been done and the car re-cleaned ready for collection. Everybody I delt with was friendly and helpful so more than happy to recommend this company. Thanks guys & girls, keep up the good work.
+0 Found this review helpful
Kate from Junction 17 Cars Peterborough in response to Alex
Dear Alex
Thank you very much for reviewing Junction 17 Cars in such a positive manner. We were so pleased to see how happy you are with your beautiful M3 and the service from our staff. Recommendation first hand from previous experience is always great for prospective customers, which we appreciate you taking the time to do.
Please do not hesitate in contacting Junction 17 on 01733 247222 if we can be of service in the future.
With kind regards
Kate
Kate Barker
Customer Relations Manager
David F, August 2016
"David Fawcett"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very good service and car in pristine condition when collected. Easy paperwork handover and in all a very smooth process. Luke and the team were great.
Just waiting for the locking wheel nut and Sat Nav disc but they are on there way.
Pleased to recommend Junction 17
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to David Fawcett
Dear David
Thank you for you super review, we really do appreciate it.
I am pleased Luke looked after you well during your purchase. We like our customers to have wonderful cars and a great customer experience here at Junction 17.
I know we spoke about the sat nav disk and locking wheel nut in my customer care call to you; they are on their way!
All at Junction 17 wish you many happy miles in your beautiful Jaguar. Please do not hesitate in contacting me on 01733 247222 or by email, customercare@junction17cars.co.uk if I can be of any assistance.
With kind regards
Kate
Kate Barker
Customer Relations Manager
Maureen B, August 2016
"Mo"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very pleasant change to the normal high pressure sales , or being completely ignored, in car dealerships which is why it has probably taken me 9 years to change my car!
Friendly staff - as a female, car salesmen are usually very smarmy and patronising, but this is not what I experienced - thank you Philip and Kate. Nice touch when MD shook hands and thanked us for our custom!
My car was ready when arranged and immaculately presented.
We traded in a car against my new vehicle but I still had my old car to sell which they also bought. Very happy with the deal and money was in my account instantly.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Mo
Hi Mo
It was lovely to read your super review. Thank you very much for taking the time and trouble to do so. Our sales staff like to be on hand if you want any help but will not pester any customers just wanting to peruse our vehicles on their own.
We are so pleased you are enjoying your new car and wish you many happy miles in it, hopefully with the sun shining!
Please feel free to pop in for a coffee any time you are passing or when we can help you with a service or when you are ready to change your car again. Do not hesitate in contacting me on 01733 247222 or customercare@junction17cars.co.uk.
Happy motoring from
Kate and all at Junction 17 Cars!
Anna H, August 2016
"Anna"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had fantastic service from start to finish. I was very pleased with the customer service I was given, I thought the staff were really friendly. I bought a BMW Z4 and gota really good finance package with motonovo. I part exchanged my Audi TT and they beat my quote from we buy any car which was brill. I would recommend anyone who wants to buy a prestige car to go to junction 17 cars.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Anna
Hi Anna
,
It was an absolute pleasure to arrange the purchase of your Z4 for you. We are so pleased you are so happy with the car and our service.
We like to offer prestige cars at a very competitive price and also will always try to offer more on your part exchange vehicles that you would get from going to buy any car dealers.
All at Junction 17 Cars wish you many happy miles in your Z4 and look forward to seeing you again when you would like a change!
With kind regards from all at Junction17
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