57% Reviews
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85% Recommend
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915 reviews from our car dealer reviews community
Leave a review for Junction 17 Cars Peterborough
Leave a review

915 reviews from our car dealer reviews community

Leave a review for Junction 17 Cars Peterborough
Leave a review
"Anna"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really, really impressed by the high level of customer service at junction17. Tim was very professional and assertive and gave me fantastic advice about which car would suit my needs and budget the best. The whole showroom had the 'wow ' factor and the after sales service has been just as sleek. I have genuinely enjoyed the whole experience. Will definitely be back!! Thanks to the whole team at junction17 .

leonie bacon from Junction 17 Cars Peterborough in response to Anna

Many thanks for your kind words Anna. So happy you're pleased with your new car. We'd love to see you again in the future. For any queries regarding your purchase please do not hesitate to contact Kate our customer relations manager kate@junction17cars.co.uk

"David Richards"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just over 2 weeks ago I traded in my mint Abarth 595 plus some cash for a leggy 2008 350Z. I went into the purchase with my eyes open on a 2008 car with 70-odd K miles on the clock (in other words I didn't expect perfection!), but negotiated a fresh MOT and service for the day before I picked the car up. Exchange and handover went OK on the day and aside from a promise from the dealership to send on the missing satnav DVD (still missing as I write this over two weeks later!) as well as to arrange for the fixing of a dent in the wing and a chip in the windscreen, I left and drove home fairly satisfied. I also bought their full aftermarket warranty. Drive home went OK, no terrible noises, but I stuck on the motorway and kept it slow whilst I got used to the new car. The following day I went out for a drive in the evening. Doing about 60mph on a bumpy single carriage A road (yes no more than 60 - I had literally just started accelerating on a clear stretch), when the bonnet flew up with a crash, smashing into the windscreen and roof and obscuring my vision. Needless to say I was pretty shaken up, and could have been killed if it had happened in the fast lane of the motorway, but luckily I managed to bring the car to a blind stop safely. There was massive damage to the bonnet (it had inverted with the impact), the car roof had 5-6 large dents, and both front wing panels had been damaged where the bonnet hinges had folded back under pressure. I managed to limp the car the short way home and assessed the damage. I couldn't believe that the bonnet had flown open at speed, or that somehow I would have failed to have shut it, despite always being very careful about that sort of thing and being a very experienced car owner. I could immediately see the problem - the bonnet catch mechanism was totally rusted and gunged up, so much so in fact that it looked like it would have trouble ever engaging fully. The secondary/safety catch was also suspect, since it could move it to the 'open' position and it wouldn't spring closed as it should, due to the rusty condition. I was shocked and appalled that only the day before the car had been given a clean pre-sale inspection by Junction17 cars, as well as an MOT from their local MOT station. I called them up and asked them to rectify the damage. They refused. They also refused to accept the car back as a reject/refund, since I had supposedly damaged it. Apparently I must have driven off with the bonnet open (no explanation of how the secondary catch also failed), and also, since i had driven home from the dealership on the day of purchase OK, it was allegedly clearly no longer their problem. Obviously I argued the toss but their sales manager Jamie was rude and not helpful. I eventually found a different email address for their 'customer care' manager but over the last two weeks have gotten no joy through that route either, aside from a supposed 'goodwill offer' for me to go and have the car fixed in their garage - at my own cost! They seem to have literally no regard for the significant safety issues with the car they sold me, and therefore no regard for the safety of their customers, viewing it instead as a financial issue they would rather just ignore. A few days after the incident I rang the AA and was recommended to have a £195 'engineers report' done by their recommended agency, Dekra. I arranged for this to be done and their engineer was as appalled as I was. His report is damning and concludes with the statement 'The deficiencies in the bonnet catch operation should have been identified both in any reasonably accomplished pre-sale inspection but crucially should have been identified on the MOT test inspection as a point of failure on primary catch function.' Junction17 still refuse to take any responsibility whatsoever, and have now referred the matter to their lawyers. They are obviously well used to having disgruntled customers! I've now referred the matter to Trading Standards who are also taking it seriously, since it relates to personal safety as much as a breach of consumer rights. I've had two insurance quotes, both stating the need for a new roof, bonnet, two front wings, windscreen and painting. Estimates vary from £3300 to over 5000. Oh and to add insult to injury, I've just found out that the supposedly 'HPI clear' car they sold me .... has outstanding finance on it. I believe it is probably Junction17’s own 'unit stocking' finance agreement that they didn’t bother to clear before selling the car!

"Pete"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've just picked up my new Nissan 370Z, great drive and all the good reviews I've read about the 370z are true, it is truley superb. Junction 17 asked me to write a review on my experience with them, and I am happy to say it was a close second to my 370z. Great dealership, great quality of cars and lovely people! And thumbs up to Phil for all help, cheers mate!

Leonie Bacon from Junction 17 Cars Peterborough in response to Pete

Good morning Pete. Thank you for your business this Easter weekend. So happy you love your Nissan 370Z, they are our top sellers with the 350Z - so not only do we have a lot of choice but we only have the best! And yours was certainly a lovely one! If you have any queries regarding your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk

"Catherine"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had a brilliant experience at junction 17 cars. I bought a Loveky Mercedes. I was really impressed that it came with a new MOT and it was presented well in their showroom. I dealt with Richard and Jay who were both really friendly and professional. I also got a great price for my BMW which I part exchanged. Really happy. Highly recommend.

Leonie Bacon from Junction 17 Cars Peterborough in response to Catherine

Thank you for your kind review Catherine. I knew you would love your SLK! Lovely choice, especially with the nice weather coming soon!! Enjoy!! If you have any queries regarding your purchase please contact Kate our customer relations manager Kate@junction17cars.co.uk. Thanks again!

"Ray Grant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My visit to Peterborough was extremely worthwhile especially with the vast selection of vehicles they had on their premises. The communication I had with Phillip & Leonie both prior to my visit and during my purchase was professional, helpful and pleasant at all times. The vehicle I purchased from Junction 17 was a (Renault Laguna Monaco) was a joy to travel back to Wales in and has proved to be a great purchase. My whole experience with Junction 17, Peterborough has been extremely positive, never pushy but extremely helpful when required. When I am in a position to purchase another vehicle, and despite living in Wales, I would certainly consider returning to Junction 17!

Leonie Bacon from Junction 17 Cars Peterborough in response to Ray Grant

Hi Ray! Thank you very much for your 5 star review. We are so happy you're pleased with both your Laguna and your experience with us. We pride ourselves on customer care so if we have a happy customer we are happy! We hope to see you again in the future for your next car. If you have any queries regarding your purchase please contact Kate our customer care manager Kate@junction17cars.co.uk Thanks again!

"Mr and Mrs Johnson"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My husband and I travelled to junction 17 Peterborough from Glasgow so we were a bit apprehensive of the long journey if we didn't like the car. However when we arrived we knew we had made the right decision. The cars look immaculate in the showroom. The staff are friendly professional and helpful and the deal we got was really good. We bought a Porsche 911 which looked as good in real life as it did in the photos. We purchased a very well priced warranty and took the finance deal they offered which was lower rate than our bank!! Overal we rate junction 17 10/10 and would highly recommend anyone there even if they have to travel. They even had the car ready to drive away so we only needed to make the journey once. Big thank you to everyone at junction 17 cars and we will definitely be back to buy our next car!

Leonie Bacon from Junction 17 Cars Peterborough in response to Mr and Mrs Johnson

Thank you for your kind words Mr and Mrs Johnson, we're so happy you are pleased with your new purchase! We sell Nationwide, and appreciate that many of our customers travel to us, so it is very refreshing to hear of your experience. If you have any queries regarding your purchase please contact Kate our customer relations manager Kate@junction17cars.co.uk Thanks again and see you soon

"Jo grant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Over the moon with my gorgeous Audi TT. Very happy with the service from the start when I phoned junction 17. They gave me all the answers I needed and I made an appointment to see and drive it. I was shown around the car and was given a really good price for my Hyundai. I got given a choice of a decent finance deal or cash balance to change. I picked the car up the following weekend. It was all ready waiting. My salesman Philip was very nice and helpful. I've already had a follow up call from Kate in customer services which I thought was a great touch. You don't often see a car dealer ring you just to see if everything was OK. overall I'd highly recommend junction 17 cars. You get a full MOT and warranty for peace of mind and the service you receive is impeccable. Thanks to everyone at junction 17

Leonie Bacon from Junction 17 Cars Peterborough in response to Jo grant

Thank you very much Jo for your kind words and 5* review. We are so happy you are pleased with your Audi TT! If you have any queries regarding your purchase please do not hesitate to contact Kate our customer relations manager kate@junction17cars.co.uk We hope to see you again in the future! Enjoy your car!

"Philip"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi I have just taken delivery of a Nissan GTR from Junction 17 cars, I only went down to look at the car not to buy.I rung to see if the car was still there after going to see other GTRs at dealers only for them to say the 5 cars we have on the site have been sold. So I spoke to Tim and said I would be there about lunch time I asked if the car had had any paintwork done he said that the front had been painted because of stone chips, and a small mark on the drivers door,he told me its history over the phone, and all things were as described when I got there. Tim left us to have good look over the car then looked over our Subaru that was to be part exchanged we agreed the part ex price and a test drive was taken in the car and the deal was done,we were very pleased With Tim and Junction 17s follow up phone calls, I will be using them again Thanks Philip

Leonie Bacon from Junction 17 Cars Peterborough in response to Philip

It was a real pleasure doing business with you Philip! We are so pleased you love your new Nissan GTR!! If you have any queries relating to your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk We hope to see you again in the future! Enjoy your car!

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"Philip"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Junction 17 provide great cars. Additionally, the staff are friendly and extremely helpful. The after sales service is excellent - the staff are quick to provide any support or advice you need, and do their utmost to ensure you are happy with your car. I would certainly use them again. A big thanks to all at Junction 17.

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leonie bacon from Junction 17 Cars Peterborough in response to Philip

Thank you very much for your 5* review Mr Murphy. I am so glad you are pleased with the service you received from us, both with the sale and the after care. We pride ourselves on customer care so it is lovely to see another happy customer! If you have any queries regarding your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk Thanks again and we hope to see you again in the future!

"Mr Clarke"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I could not be more thrilled with my new pride and joy - I bought a stunning Range Rover sport. It is so nice!! The staff are really nice guys and the showroom is gorgeous. When I walked in I felt at ease straight away. The cars are displayed really well and the staff are very knowledgable. I got a really good deal and I will definitely be back for my next car.

Leonie Bacon from Junction 17 Cars Peterborough in response to Mr Clarke

Many thanks for your 5* review Mr Clarke - we are so happy with your new purchase, I'm with you here - I do love a nice Rangerover. If you have any queries or comments regarding your purchase please do not hesitate to contact Kate our customer relations manager Kate@junction17cars.co.uk

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About Junction 17 Cars

Junction 17 Cars is an independent family owned used car retailer with over 50+ years combined experience. Our innovative, fresh approach to the motor trade has led to our rapid expansion with an unrivalled reputation.

You will always find a large number of prestige cars in our stock however, if we don't have exactly what you are looking for, our professional team will work with you to source it.

Our state-of-the-art showroom is located in Yaxley, within the historic city of Peterborough. Convenient for access to London and the Midlands with excellent links to the UK’s road and rail networks.

We stock more than 300 prestige cars and are not tied to any one manufacturer or brand, enabling us to offer completely impartial buying advice. This independent advice also means that you can be assured that we have the freedom to select only the very best quality cars of any marque. We also specialise in Brokerage, enabling customers with unique high-end motor cars to maximize their returns by using our state of the art showroom and facilities unmatched nationwide.

Our commitment to service and the pride we have in our cars means that we operate an open-door policy. We want people to come and enjoy the Junction 17 Cars experience by seeing and feeling our stock for themselves.

Our range of finance options make it easier to afford your ideal car or a fleet of vehicles for your business. The plans are all flexible and we’ll set the payments based on your budget.

If you want a quality car and guaranteed peace of mind then you can be confident in placing your requirements in our hands as all our staff members are fully trained to be specialists in their discipline. So why not contact us today to start your journey of a lifetime in the car of your dreams?

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1975

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
915 reviews4.3 out of 5 stars — Rated Very Good
Excellent
617
Very Good
206
Average
12
Poor
30
Terrible
50

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  • Contact Information

    Address

    Junction 17 Cars Peterborough
    1 Kestrel Way
    Peterborough
    Cambridgeshire
    PE7 3GP

    Get in touch

    01733 247222
    http://www.junction17cars.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 18:00
    Sun 10:30 - 16:30

    Dealership Statistics

    85%
    Would recommend this dealer to family and friends
    57%
    Percent of reviews responded to by this dealer

    Additional Information About Junction 17 Cars Peterborough

    Company Formed: 1975
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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