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Purchased a Renault Clio from Mark Andrews five months ago and I wouldn't have any hesitations to recommend them at all, I have quite bad credit so I was expecting if honest to be treated second class but I was completey taken aback by their friendly , professional attitude. They made me and my husband feel very welcome and at ease with the whole process and the car we purchased hadn't been a minutes trouble. It came with twelve months mot and warranty (which we haven't had to use although it gives us peace of mind ) 1000% will use them again in the future.
I went to this dealer firstly in 2012 and had a fantastic deal on a 2009 BMW 320d it was the only car i wanted and they didn't have one available so the staff there spent alot of time working around my personal preferences and found my dream car it was exactly what they told me it was and i couldnt't of been happier, so this year in june i took my car back to trade in for a new one and again the service was overwhelming the staff are all very helpful and polite i have recently picked up a 2011 insignia and it is fantastic it did need an MOT which they did for me and also changed a bearing and tyre for me which were advised on the MOT. this is my second car from this dealer and will look forward to having my third in a couple of years fantastic place and personally would recommend to anyone.
AVOID THIS DEALER!!! I had a 2010 Corsa for nearly 5 grand, within a week things were going wrong, no help from garage constantly in for repair, in the end the car ended up totally un-drivable, contacted garage to be told its not our problem. Ended up contacting financial ombudsman and trading standards. The owner of Mark Andrews Used Cars is very rude and intimidating but I knew my rights and got a satisfactory outcome in the end.
sarah in response to Jlo
Hi I have had the same experience I am thinking that they my have sold me this exact car could I ask if you would remember the reg? Many Thanks
Avoid this garage at all costs because I bought a poor quality car for a high price. I had a 2010 Renault Megane a month ago and I have had problems with it, I finally got a new mirror and they damaged my car while fitting this and refused to fix anymore faults. As a result I am having to getting Trading Standards involved.
Reviewer has confirmed their email address
AVOID!!! Mark Andrews Used Cars sold me a car with a 'new MOT' which turned out to have a fault. Tried to complain but kept getting fobbed off, even told 'if you can't afford to put it right you shouldn't have bought a car!!' Terrible attitude and appalling customer service, typical take your money and run car dealer.
My partner got a car from Mark Andrews Used Cars, they did not MOT it as they said it would be, it just came in so they gave her £30 to get the MOT done and if anything failed they would pick up the bill. I called them saying that we had the MOT booked in and I'd let them know if any work needed to be done and they said they would not pay for work as its a used car, this is against everything they promised before. As soon as your out the door they don't care, my partner won a sat nav as it was Easter weekend but still has not got that to this day.
Reviewer has confirmed their email address
Just paid £123 for brakes and pads as they claim its wear and tear. I've had the car 5 months, awful, awful attitude, i tried to contact them via social media regarding the above and within 1 minute my comment had been deleted and i had been blocked!!!! DO YOURSELF A FAVOR AND GO ELSEWHERE.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Mark Andrews Used Cars
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