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148 reviews from our car dealer reviews community
Leave a review for MB Brent Park
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148 reviews from our car dealer reviews community

Leave a review for MB Brent Park
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"SLY, RUDE, NOT TRUSTWORTHY - DUDILIGENCE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dear buyers, you have been lucky ones. But I assure you peoples review here IS TRUE. The staff are all kind but I promise you this, once a matter comes to light affecting your car you will see another light to them. I went to them several times to have a fault fixed but they keep ordering the wrong part and apparently even when you show them where for their knowledge apparently it's still your fault even prior to purchase and they promise to have this fixed.  They are not to be trusted. They have since taken my car to give a full refund yet they will not give an admin cost charge as this is part of the refund. They now wish to charge me the use of milage for the car which had been with me. My Experience with them at first was good until not fixing the problem and attitude they give. Their favourite word on the phone when you call - "...Oh hello, I was just about to call you..." Or "next person I was going to call you..." The car was still showing for sale on their website since purchased in June 2021 and as soon as they have recently taken back (AUG 2021) the car because they did not wish to fix the car they immediately amended the website details and placed £2000 more on top of the initial car selling price in June 2021 to maximise their profit.  IF YOU HAVE BOUGHT A CAR AND YOU ARE WITHIN YOUR WARRANTY PERIOD PLEASE ADVISABLE TO HAVE A INDEPENDANT to check your car for faults.   PLEASE BE WARY OF THEM. I bought an Estate in June 2021. There was a fault with the car prior to purchase and was told this to the seller and was promised this would be fixed. They do not respond to emails and leave everything on calls so there is no trail to back support you if needed. I also wanted this on email but that never came. Hussain, Joseph and Jacob I had met. Hussain CEO has a temper and does not know how to treat people when you bring an issue to him and will try to weasel out of it, responsibility. He and the team will do what it takes to sell you the car afterwards they really don't care. They don't give courtesy cars either if it is to be fixed. They only do what's legally required for the car to be on the road once you are out of the warranty period they care not, it is not their problem.  

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+5 Found this review helpful

Simon in response to SLY, RUDE, NOT TRUSTWORTHY - DUDILIGENCE

Thanks for this review I’ve looked at a few other reviews too and this has absolutely convinced me to steer clear from this outfit and buy elsewhere.

"A Great Car Dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had been looking for a new car for some time so you understand we are not regular purchasers of vehicles. While researching MB Brent we were aware there were some poor reviews alongside the very good ones and had to take this into account as nobody wants to be conned out of hard earned money but understand that not everyone can please everyone so we went for it Adam was the first salesman we met at the showroom and he couldn't have been more attentive, professional and able to provide the information we needed. Much the same as Zulfi and Hussein who gave us the same courtesy It's been a week since our purchase from MB Brent and because of the poor reviews we have been waiting for something, anything to go wrong but no. The purchase went smoothly, funds transferred, extended warranty completed and the car is superb to drive, no faults. If you're looking and dubious because of the poor reviews - rest assured MB Brent are very professional and made our purchase smooth and straight forward and we would gladly use them again. Purchase August 2021

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+10 Found this review helpful

Raman in response to A Great Car Dealership

You are wrong. Right now it appears fine. Until you come across a problem you will see the other side of them. They never put anything on email always verbal they make promise on. The took the car back from very recently, i bought the car in June 2021 and i pointed out a fault which they saw, took notice and checked yet they order the parts x3 times wrong and blame me. The car purchased is still on their website. They have since raised the price for the car, £2000 more from which it was brought. The manager is kind when he and team want to sell the car, but you will find out when there is something gone wrong you will find out. The do not apparently give back any admin cost fee though there is no contract of that to stipulate which i can see. They do not know how deal with complaints or people. I hope the car you have is good and does not need to go through this. I made a mistake for which others have done so before me trusting them. MY ADVICE/SUGGESTION HAVE THE CAR CHECKED INDEPENDENTLY PRIOR TO YOUR WARRENTY EXPIRES The reviews are usual done by the sellers asking you to do it. They

david in response to A Great Car Dealership

im only replying because you have stated that the poor reviews are wrong, you sir, are very lucky that your car is ok (so far) all the reviews are about (Hussain's) total lack of aftercare or willingness to correct or put right faults, he takes your money, and thats it...... he talks the talk, but is a very unscrupulous person, he will be judged come the time.

"Untrustworthy, refused to refund deposit"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

CRIMINALS - Can you not give zero stars? As MB Brent Park deserve no more after refusing to refund our £500 deposit, even though the car was not fit for purpose and not as described We have bought a few cars in the past from this dealer (I myself am a trader, and get charged £399 extra on top of retail price for the privilege of buying from here) - they are not the best, but they are always competitively priced. After confirming the condition of a low mileage 2019 C300 coupe, I paid a deposit of £500 and sent my driver to collect on a transporter. After inspecting the car, our driver/technician said the tyres were threadbare, ILLEGAL for a retail ready car, and our code reader showed abnormally low fuel pressure. On a car this new with this level of performance, this indicates a car that has been abused. They got angry when they heard we'd plugged in a code reader too, although this is standard practice when purchasing a £30k vehicle! So we chose to walk away as the risk of buying this car wasn't worth taking, costing us a days wages and 400 miles in wasted fuel. As the car was not fit for purpose and not as described, we politely requested our deposit be returned. Our legal right! They refused to return our money, and laughed it off saying trade sales cannot have their deposits returned - I advise anyone considering to buy from here to think twice and try to avoid - if a deal is to good to be true, it usually is. We have now blacklisted MB Brent Park and advised all our friends in the industry to do the same. If they had refunded our deposit I would have had no reason to complain, idiots

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+6 Found this review helpful
"VERY GOOD SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a new car for my mum was very happy put a smile on her face all thanks to Jospeh well experienced, helped me find exactly what I was looking for. HIGHLY RECOMMENDED

"happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

very happy with experience I had at MB Brent Park Ltd. Will Definitely be back. Thanks guys

"BEST DEALER"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good experience at MB BRENT PARK they had a wide range of cars was very impressed with the sales team they were very polite and knowledgeable. Joseph was very helpful. Thanks

"fancy cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service from MB Brent Park, they have a wide selection of cars on their website. One thing that I loved is that they gave me 40% off my future services and I can also pass that over to anyone of my family members that have a Mercedes-Benz

"LOVELY SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with the customer service over there, Jospeh was very helpful with accommodating us around as we took a look at a number of different vehicles. Will definitely be coming back.

"Friendly service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with my purchase. Will see you guys next year for a service. Left a deposit over the phone and was very pleased with the cars condition they are as seen on the photos.

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+13 Found this review helpful
"Great customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very professional approach to me as a customer. During this difficult time of buying a new vehicle, Adam made it very simple buying the car and but the handover was different due to the social distancing, but nevertheless a pleasing experience. Thank you

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Dealership Information

MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too. 

They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.

 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
148 reviews3.8 out of 5 stars — Rated Very Good
Excellent
100
Very Good
2
Average
2
Poor
15
Terrible
29

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  • Contact Information

    Address

    MB Brent Park
    Central Business Centre Great Central Way
    London
    Greater London
    NW10 0UR

    Get in touch

    020 84515444
    http://www.mbbrentpark.co.uk/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    23%
    Percent of reviews responded to by this dealer

    Additional Information About MB Brent Park

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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